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Added 25 mins ago
NC
Client Executive, Personal Insurance
NFP Corp
Hamilton, ON · Kitchener, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
We’re growing our Personal Lines sales team in Ontario. We are looking for a Client Executive to leverage their industry knowledge and provide a best-in-class client experience through…
Added 55 mins ago
CT
Directeur(trice) national(e) des ventes - Esthétique médicale & professionnelle
Crescita Therapeutics
Laval, QC
- Full-time
Reporting to the executive team, you will lead Crescita's national sales organization across our Medical Aesthetics and P
Added 56 mins ago
Solution Architect - HPE
Converge Technology Solutions
Toronto, ON
We are seeking an experienced Solutions Architect to support client engagements through the design, development, and presentation of enterprise networking solutions, with a primary focus on…
Added 1 hour ago
F
Business Development Representative
Fortive
Toronto, ON
- Full-time
Work in collaboration with a team of Account Executives and other business development representatives
Added 1 hour ago
CL
Executive Director
Canada Lithuania Chamber of Commerce
Toronto, ON
- Full-time
…with potential customers, distributors and local advisors. The Executive Director leads this work, builds membership and sponsorship, and oversees the Chamber’s programs and daily…
Added 1 hour ago
F
Sous Chef
Factor_
Mississauga, ON
- Full-time
…healthy, ready-to-heat meal delivery service. Reporting to the Executive Sous Chef, you will ensure that all food prepared meets the highest quality standards, the first batch is identical…
Added 1 hour ago
TC
Manager Of Real Estate - Regional Director
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
We’re seeking a Manager Of Real Estate – Regional Director to lead the development and execution of TJX Canada’s regional real estate strategy for Central or Eastern Canada markets &…
Added 1 hour ago
F
Sous Chef
Factor_
Mississauga, ON
- Full-time
…healthy, ready-to-heat meal delivery service. Reporting to the Executive Sous Chef, you will ensure that all food prepared meets the highest quality standards, the first batch is identical…
Added 1 hour ago
IT
Business Development Representative
Intelex Technologies ULC
Toronto, ON
- Full-time
Work in collaboration with a team of Account Executives and other business development representatives
Added 1 hour ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
Work with the alliances team as the technical counterpart to AWS partner development managers, specialist solutions architects, and account teams across Canada.
Added 1 hour ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…management, marketing, and customer success, which comprises the Account Management and Customer IT Manager (CITM) teams in Canada and India. The organization sells and grows Managed IT,…
Added 1 hour ago
PB
Account Executive
Pollard Banknote Limited
Winnipeg, MB
- Full-time
We’re looking for an Account Executive to join our Sales & Marketing team in Winnipeg!
Added 2 hours ago
TT
Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
We’re seeking a Manager Of Real Estate – Regional Director to lead the development and execution of TJX Canada’s regional real estate strategy for Central or Eastern Canada markets &…
Added 2 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…the Group aims to accelerate its national and international…
Added 2 hours ago
H
Property Manager (High End Property)
Hays
Montréal-Ouest, QC
- Full-time
Reporting to executive leadership, you'll own the day-to-day operations and tenant experience of the property. You'll lead a small on-site team and coordinate maintenance, security,…
Added 2 hours ago
EL
Account Manager and Business Development
Electromega Ltée/Ltd
Oakville, ON
- Full-time
Reporting to the President and Chief Executive Officer, the Account Manager is responsible for the company's sales and business development. The Account Manager will develop and maintain…
Added 2 hours ago
CM
Account Manager
Cyclic Materials
Toronto, ON
- Full-time
The Account Manager will work in close partnership with the Account Executive. The Account Executive will lead field-based business development and strategic relationship building, while…
Added 2 hours ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major…
Added 2 hours ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
Work Location: On-site, 38 Executive Place, Kitchener
Added 2 hours ago
TG
Business Development Executive
TSI Group
Brampton, ON
- Full-time
The Business Development Executive will be based in Brampton, Ontario and will report to the President. This role is a true hunter seat: outbound origination of new OEM programs and new…
Added 2 hours ago
N
Real Estate Program Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…strong program governance, communication, risk management, and executive escalation capabilities. It is focused on coordination and delivery leadership, while technical design and…
Added 2 hours ago
Business Development Associate, International Sales
Science North
Sudbury, ON · Greater Sudbury, ON
This role is best suited to candidates with experience in business development, account acquisition, partnership development, or consultative B2B sales. While outreach and prospecting are…
Added 2 hours ago
MU
Associate Director of Administration
McGill University
Glen · MUHC-GLEN
- Full-time
1. Provide leadership, organization, and direction in the development of the assigned departments : Serve as a senior adviser to School/Department heads and support the administrative…

DSV

Senior Business Relationship Manager, IT

Toronto, ON, M5H 2N2, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting.
Posting language: English
Posted: Nov 4, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - VIRTUAL - CA Ontario Job Posting Title: Senior Business Relationship Manager, IT Time Type: Full Time

Compensation: Salary starting at $112,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between customer organizations, business stakeholders, and IT delivery teams, the SBRM ensures that technology services, solutions, and initiatives support both customer objectives and company strategy.

The SBRM is responsible for managing the end-to-end customer IT relationship, aligning business demands with technology capabilities, and driving continuous improvement across services, projects, and governance processes. The role ensures that all IT-related activities are delivered in accordance with contractual commitments, operational requirements, compliance standards, and customer expectations.

As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major initiatives, service challenges, and transformation programs.

As a global customer-facing role, the Senior Business Relationship Manager supports customers operating across multiple regions and time zones. The role requires effective collaboration with customer stakeholders, business teams, and IT organizations worldwide, ensuring consistent governance, communication, and service alignment regardless of geographical location. While based within a specific region, the role operates from a global perspective and requires flexibility to engage with stakeholders across different time zones as business needs dictate.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management ⦁ Serve as the primary IT relationship owner for assigned strategic customers. ⦁ Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders. ⦁ Act as the central point of contact for all customer-related IT matters. ⦁ Represent customer interests within IT while balancing organizational priorities and standards.

Global Stakeholder Engagement ⦁ Serve as the primary IT relationship lead for customer stakeholders across multiple regions and countries. ⦁ Coordinate activities, governance forums, and communication across global business and IT teams. ⦁ Ensure alignment of regional and global priorities, requirements, and service expectations. ⦁ Facilitate effective collaboration between customer organizations and internal teams operating in different time zones and geographies. ⦁ Provide continuity and consistency in customer engagement across the global account landscape.

Strategy and Business Alignment ⦁ Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans. ⦁ Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives. ⦁ Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities. ⦁ Support long-term strategic planning activities between customer and IT organizations.

Governance and Service Management ⦁ Lead customer governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committees, and Executive Reviews. ⦁ Monitor service performance, customer satisfaction, risks, and improvement initiatives. ⦁ Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards. ⦁ Drive continuous improvement across all customer-facing IT services.

Demand and Portfolio Management ⦁ Support solution design, demand assessment, and investment discussions. ⦁ Participate in RFI, RFQ, RFP, and business development activities. ⦁ Ensure alignment between customer demands and IT delivery capabilities.

Escalation and Risk Management ⦁ Lead resolution of major customer escalations, critical incidents, and service disruptions. ⦁ Coordinate cross-functional teams to resolve complex business and operational issues. ⦁ Manage risks impacting customer services and strategic initiatives. ⦁ Ensure lessons learned and preventive actions are implemented.

Leadership and Community Contribution ⦁ Mentor Business Relationship Managers and contribute to capability development (SBRM) ⦁ Share best practices, governance models, and customer engagement approaches across the organization. ⦁ Other duties as required

Quality, Health & Safety:

⦁ Supports organizational commitment to ISO 9001, Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. ⦁ Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

⦁ Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field. ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting. ⦁ Experience managing strategic enterprise customers in complex global environments. ⦁ Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks. ⦁ Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred.

Skills and Competencies

General Operations Skills/Competencies:

⦁ Good command, both verbal and written, English skills. ⦁ Ability to create collaborative engagements and active listening ⦁ Strategic Thinking ⦁ Executive Stakeholder Management ⦁ Customer Relationship Management ⦁ IT Service Management ⦁ Commercial Awareness ⦁ Leadership and Influence ⦁ Negotiation and Conflict Resolution ⦁ Risk and Escalation Management ⦁ Communication and Presentation Skills ⦁ Global Collaboration and Cultural Awareness ⦁ Continuous Improvement Mindset ⦁ Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

⦁ English is the principal language for this position, additional languages may be required in other locations. ⦁ Ability to communicate effectively in a diverse multicultural environment. ⦁ Highly proficient in MS Office

Physical Demands

⦁ Prolonged periods sitting and standing at a desk and working on a computer ⦁ Occasional travel may be required ⦁ Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Own the IT relationship for strategic customers, aligning customer business objectives with IT strategy, services, and delivery across global regions. Lead governance, service improvement, demand planning, and resolution of escalations while advising customers on innovation and transformation opportunities.

Requirements

A bachelor’s degree in IT, business administration, supply chain, logistics, or a related field and at least eight years of customer-facing IT, relationship, service, account management, or consulting experience are required. Candidates should have experience with strategic enterprise customers in complex global environments, knowledge of IT service management, project management, and governance, and strong executive communication and collaboration skills.

Skills

Executive Stakeholder Management
IT Service Management
Strategic Thinking
Global Collaboration
Commercial Awareness
Leadership and Influence
Negotiation and Conflict Resolution
Risk and Escalation Management
Communication and Presentation
Continuous Improvement
Customer Governance
Project Management
Demand and Portfolio Management
Cultural Awareness
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Project Management
Customer Governance
Monthly Business Reviews
Quarterly Business Reviews
Steering Committees
Executive Reviews
Service Management
Strategic Account Management
Enterprise Customers
Global Stakeholder Engagement
Technology Roadmaps
Demand Assessment
Portfolio Management
Solution Design
Investment Planning
RFI
RFQ
RFP
Business Development
Risk Management
Escalation Management
Critical Incident Management
Continuous Improvement
ISO 9001
Quality, Health, Safety, and Environment
Microsoft Office
Logistics
Transportation
Supply Chain

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