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Added 3 hours ago
TC
Senior Distribution Services Operations Trainer
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
…Distribution Centers, covering operations, systems, technology, leadership development, loss prevention, health & safety, and…
Added 4 hours ago
TF
Lead Specialist Tech Sales
TWU-Center for Women Entrepreneurs
Mackenzie, BC
- Full-time
Serve as a trusted advisor to customers by connecting market intelligence and analytics to their commercial and strategic challenges.
Added 4 hours ago
EF
Assistant Branch Manager (Willoughby Branch)
Envision Financial
Langley (District), BC · Langley, BC
- $64,400 to $82,500 CAD / year
- Full-time
The ABM is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive…
Added 4 hours ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
…Controller. This role offers significant exposure to executive leadership, mergers and acquisitions, business transformations, and other high-impact corporate…
Added 4 hours ago
Service Specialist
The Canada Life Assurance Company
Vancouver, BC
Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
Added 4 hours ago
Dir. Sportsnet Marketing
Rogers Communications
Toronto, ON
…accelerating subscription growth and strengthening the market leadership of our consumer brands. This role sets the integrated brand and go-to-market agenda across the full Sportsnet…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…concerns with confidence. Know when to escalate and partner with leadership…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- $16 to $25.8 CAD / hour
- Part-time
…concerns with confidence. Know when to escalate and partner with leadership…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
…concerns with confidence. Know when to escalate and partner with leadership…
Added 5 hours ago
A
Health, Safety And Environment Advisor
Actalent
Ajax, ON
- $43 to $55 CAD / hour
- Full-time
The Health, Safety and Environment Advisor supports workplace health, safety, and environmental initiatives across active construction and power sector job sites. This role is primarily…
Added 5 hours ago
A
Lead Process Engineer
Ausenco
Burlington, ON
- Full-time
…Infrastructure team. In this role, you will provide technical leadership throughout the project lifecycle, from conceptual studies and FEED phases through detailed engineering and execution…
Added 5 hours ago
Assistant Branch Manager (Willoughby Branch)
First West
Langley (District), BC · Langley, BC
The ABM is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive…
Added 5 hours ago
Account Manager Group Benefits
The Canada Life Assurance Company
Toronto, ON
Designation of C.A.A.S. [certified group benefits advisor], GBA (Group Benefits Associate), or CEBS (Certified Employee BenefitsSpecialist) is a significant asset
Added 5 hours ago
RG
Vice-président(e), tarification / VP, Underwriting
Reinsurance Group of America
Toronto, ON · Montreal, QC
- Full-time
Assurer le leadership et la supervision de l’équipe de tarification, notamment en matière d’acquisition de talents, de gestion du rendement, d’accompagnement, de planification de la relève…
Added 5 hours ago
L
Legal Director
Lumentis
Innisfil, ON
- Full-time
Partner with commercial, operations, engineering, HR, and finance leaders as a collaborative, business-minded advisor.
Added 5 hours ago
SCM Category Manager, Rotating, Process & E&I Equipment, Pacific Link
Trans Mountain
Calgary, AB
Manage OEM relationships, strategic supplier development initiatives and sole-source risk mitigation strategies.
Added 6 hours ago
GC
Advisor, Talent Management
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 6 hours ago
VC
Senior Relationship Manager - Group Benefits
Victor Canada
Mississauga, ON
- Full-time
…a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work in close collaboration with retiree benefit leaders on client…
Added 6 hours ago
W
Principal Structural Designer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…expertise. The Principal Structural Designer is a trusted technical advisor to project leadership and clients, and a key contributor to the development of best practices, standards, and…
Added 7 hours ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
…cycles involving operations, IT, finance, legal, and executive leadership…
Added 7 hours ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
…Enterprise team. This is a great opportunity to become a trusted advisor to the ATU. In Microsoft's sales organization, the ATU (Account Team Unit) is the customer-facing account team that…
Added 7 hours ago
B
BUSINESS ADVISOR, ARTIFICIAL INTELLIGENCE, Advisory Services - Calgary
BDC
Calgary, AB
- Full-time
The Advisor works with SMEs across industries to assess AI readiness, identify high‑impact use cases, define responsible AI strategies, and oversee the delivery of AI‑enabled advisory…
Added 8 hours ago
I
Client Solutions Lead
Insight
Montreal, QC
- Full-time
Trusted advisor approach with client executives and the ability to build long-term relationships.
Added 8 hours ago
H
Conseiller(ère) principal(e) à la transformation
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
As an HR Transformation Advisor, you will act as a catalyst between strategy, leaders and teams to coordinate initiatives related to workforce planning, skills development, organizational…
Added 8 hours ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
- Internship
Build the next generation through mentorship and leadership (as assigned).

DSV

Senior Business Relationship Manager, IT

Toronto, ON, M5H 2N2, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting.
Posting language: English
Posted: Nov 4, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - VIRTUAL - CA Ontario Job Posting Title: Senior Business Relationship Manager, IT Time Type: Full Time

Compensation: Salary starting at $112,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between customer organizations, business stakeholders, and IT delivery teams, the SBRM ensures that technology services, solutions, and initiatives support both customer objectives and company strategy.

The SBRM is responsible for managing the end-to-end customer IT relationship, aligning business demands with technology capabilities, and driving continuous improvement across services, projects, and governance processes. The role ensures that all IT-related activities are delivered in accordance with contractual commitments, operational requirements, compliance standards, and customer expectations.

As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major initiatives, service challenges, and transformation programs.

As a global customer-facing role, the Senior Business Relationship Manager supports customers operating across multiple regions and time zones. The role requires effective collaboration with customer stakeholders, business teams, and IT organizations worldwide, ensuring consistent governance, communication, and service alignment regardless of geographical location. While based within a specific region, the role operates from a global perspective and requires flexibility to engage with stakeholders across different time zones as business needs dictate.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management ⦁ Serve as the primary IT relationship owner for assigned strategic customers. ⦁ Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders. ⦁ Act as the central point of contact for all customer-related IT matters. ⦁ Represent customer interests within IT while balancing organizational priorities and standards.

Global Stakeholder Engagement ⦁ Serve as the primary IT relationship lead for customer stakeholders across multiple regions and countries. ⦁ Coordinate activities, governance forums, and communication across global business and IT teams. ⦁ Ensure alignment of regional and global priorities, requirements, and service expectations. ⦁ Facilitate effective collaboration between customer organizations and internal teams operating in different time zones and geographies. ⦁ Provide continuity and consistency in customer engagement across the global account landscape.

Strategy and Business Alignment ⦁ Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans. ⦁ Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives. ⦁ Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities. ⦁ Support long-term strategic planning activities between customer and IT organizations.

Governance and Service Management ⦁ Lead customer governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committees, and Executive Reviews. ⦁ Monitor service performance, customer satisfaction, risks, and improvement initiatives. ⦁ Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards. ⦁ Drive continuous improvement across all customer-facing IT services.

Demand and Portfolio Management ⦁ Support solution design, demand assessment, and investment discussions. ⦁ Participate in RFI, RFQ, RFP, and business development activities. ⦁ Ensure alignment between customer demands and IT delivery capabilities.

Escalation and Risk Management ⦁ Lead resolution of major customer escalations, critical incidents, and service disruptions. ⦁ Coordinate cross-functional teams to resolve complex business and operational issues. ⦁ Manage risks impacting customer services and strategic initiatives. ⦁ Ensure lessons learned and preventive actions are implemented.

Leadership and Community Contribution ⦁ Mentor Business Relationship Managers and contribute to capability development (SBRM) ⦁ Share best practices, governance models, and customer engagement approaches across the organization. ⦁ Other duties as required

Quality, Health & Safety:

⦁ Supports organizational commitment to ISO 9001, Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. ⦁ Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

⦁ Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field. ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting. ⦁ Experience managing strategic enterprise customers in complex global environments. ⦁ Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks. ⦁ Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred.

Skills and Competencies

General Operations Skills/Competencies:

⦁ Good command, both verbal and written, English skills. ⦁ Ability to create collaborative engagements and active listening ⦁ Strategic Thinking ⦁ Executive Stakeholder Management ⦁ Customer Relationship Management ⦁ IT Service Management ⦁ Commercial Awareness ⦁ Leadership and Influence ⦁ Negotiation and Conflict Resolution ⦁ Risk and Escalation Management ⦁ Communication and Presentation Skills ⦁ Global Collaboration and Cultural Awareness ⦁ Continuous Improvement Mindset ⦁ Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

⦁ English is the principal language for this position, additional languages may be required in other locations. ⦁ Ability to communicate effectively in a diverse multicultural environment. ⦁ Highly proficient in MS Office

Physical Demands

⦁ Prolonged periods sitting and standing at a desk and working on a computer ⦁ Occasional travel may be required ⦁ Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Own the IT relationship for strategic customers, aligning customer business objectives with IT strategy, services, and delivery across global regions. Lead governance, service improvement, demand planning, and resolution of escalations while advising customers on innovation and transformation opportunities.

Requirements

A bachelor’s degree in IT, business administration, supply chain, logistics, or a related field and at least eight years of customer-facing IT, relationship, service, account management, or consulting experience are required. Candidates should have experience with strategic enterprise customers in complex global environments, knowledge of IT service management, project management, and governance, and strong executive communication and collaboration skills.

Skills

Executive Stakeholder Management
IT Service Management
Strategic Thinking
Global Collaboration
Commercial Awareness
Leadership and Influence
Negotiation and Conflict Resolution
Risk and Escalation Management
Communication and Presentation
Continuous Improvement
Customer Governance
Project Management
Demand and Portfolio Management
Cultural Awareness
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Project Management
Customer Governance
Monthly Business Reviews
Quarterly Business Reviews
Steering Committees
Executive Reviews
Service Management
Strategic Account Management
Enterprise Customers
Global Stakeholder Engagement
Technology Roadmaps
Demand Assessment
Portfolio Management
Solution Design
Investment Planning
RFI
RFQ
RFP
Business Development
Risk Management
Escalation Management
Critical Incident Management
Continuous Improvement
ISO 9001
Quality, Health, Safety, and Environment
Microsoft Office
Logistics
Transportation
Supply Chain

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