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Added 51 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 51 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 51 mins ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
Zynque is FIQ's integration platform (iPaaS) for supply chain and logistics. After a year of development, it is live in production with active customers onboarding, and it now needs to grow…
Added 51 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Named-account campaigns: we pick accounts with our sellers, identify the buyer and a credible business problem, and reach them through content, organic LinkedIn, email, the website and…
Added 1 hour ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 1 hour ago
EB
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 2 hours ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Work closely with the partners and other senior staff on business processes and compliance of accounting standards and tax laws
Added 2 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Burlington, ON
- $157,000 to $192,000 CAD / year
- Full-time
Wood is currently recruiting for a Senior Process Engineer to join our Minerals & Metals business. This opportunity is onsite at our Burlington, ON, Saskatoon, SK or at our Vancouver, BC…
Added 2 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 2 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 4 hours ago
B
Senior Analyst, FP&A
BRP
Montreal, QC
- Full-time
We are looking for a Senior Analyst, FP&A to support the financial modeling and planning needs of our Ecommerce business. The Senior Analyst will report to the Global Finance Manager for…
Added 5 hours ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
This is a senior, hands-on leadership role. As a Senior Project Manager you are both a project leader and a people leader.
Added 5 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 7 hours ago
SI
Senior Paid Social Manager
Scribd, Inc.
Vancouver, BC
- Full-time
We're seeking an experienced Senior Paid Social Manager to join our performance marketing team, focusing on scaling our presence across Meta, TikTok, Reddit, and exploring other emerging…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 7 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 7 hours ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
…innovative companies at every stage of their growth journey. As a Senior Treasury Manager within Commercial Banking, you will play a strategic role in helping organizations operating in the…
Added 7 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 8 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Support business development through technical assessments and maintenance capability planning.

DSV

Senior Business Relationship Manager, IT

Toronto, ON, M5H 2N2, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting.
Posting language: English
Posted: Nov 4, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - VIRTUAL - CA Ontario Job Posting Title: Senior Business Relationship Manager, IT Time Type: Full Time

Compensation: Salary starting at $112,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between customer organizations, business stakeholders, and IT delivery teams, the SBRM ensures that technology services, solutions, and initiatives support both customer objectives and company strategy.

The SBRM is responsible for managing the end-to-end customer IT relationship, aligning business demands with technology capabilities, and driving continuous improvement across services, projects, and governance processes. The role ensures that all IT-related activities are delivered in accordance with contractual commitments, operational requirements, compliance standards, and customer expectations.

As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major initiatives, service challenges, and transformation programs.

As a global customer-facing role, the Senior Business Relationship Manager supports customers operating across multiple regions and time zones. The role requires effective collaboration with customer stakeholders, business teams, and IT organizations worldwide, ensuring consistent governance, communication, and service alignment regardless of geographical location. While based within a specific region, the role operates from a global perspective and requires flexibility to engage with stakeholders across different time zones as business needs dictate.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management ⦁ Serve as the primary IT relationship owner for assigned strategic customers. ⦁ Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders. ⦁ Act as the central point of contact for all customer-related IT matters. ⦁ Represent customer interests within IT while balancing organizational priorities and standards.

Global Stakeholder Engagement ⦁ Serve as the primary IT relationship lead for customer stakeholders across multiple regions and countries. ⦁ Coordinate activities, governance forums, and communication across global business and IT teams. ⦁ Ensure alignment of regional and global priorities, requirements, and service expectations. ⦁ Facilitate effective collaboration between customer organizations and internal teams operating in different time zones and geographies. ⦁ Provide continuity and consistency in customer engagement across the global account landscape.

Strategy and Business Alignment ⦁ Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans. ⦁ Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives. ⦁ Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities. ⦁ Support long-term strategic planning activities between customer and IT organizations.

Governance and Service Management ⦁ Lead customer governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committees, and Executive Reviews. ⦁ Monitor service performance, customer satisfaction, risks, and improvement initiatives. ⦁ Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards. ⦁ Drive continuous improvement across all customer-facing IT services.

Demand and Portfolio Management ⦁ Support solution design, demand assessment, and investment discussions. ⦁ Participate in RFI, RFQ, RFP, and business development activities. ⦁ Ensure alignment between customer demands and IT delivery capabilities.

Escalation and Risk Management ⦁ Lead resolution of major customer escalations, critical incidents, and service disruptions. ⦁ Coordinate cross-functional teams to resolve complex business and operational issues. ⦁ Manage risks impacting customer services and strategic initiatives. ⦁ Ensure lessons learned and preventive actions are implemented.

Leadership and Community Contribution ⦁ Mentor Business Relationship Managers and contribute to capability development (SBRM) ⦁ Share best practices, governance models, and customer engagement approaches across the organization. ⦁ Other duties as required

Quality, Health & Safety:

⦁ Supports organizational commitment to ISO 9001, Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. ⦁ Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

⦁ Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field. ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting. ⦁ Experience managing strategic enterprise customers in complex global environments. ⦁ Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks. ⦁ Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred.

Skills and Competencies

General Operations Skills/Competencies:

⦁ Good command, both verbal and written, English skills. ⦁ Ability to create collaborative engagements and active listening ⦁ Strategic Thinking ⦁ Executive Stakeholder Management ⦁ Customer Relationship Management ⦁ IT Service Management ⦁ Commercial Awareness ⦁ Leadership and Influence ⦁ Negotiation and Conflict Resolution ⦁ Risk and Escalation Management ⦁ Communication and Presentation Skills ⦁ Global Collaboration and Cultural Awareness ⦁ Continuous Improvement Mindset ⦁ Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

⦁ English is the principal language for this position, additional languages may be required in other locations. ⦁ Ability to communicate effectively in a diverse multicultural environment. ⦁ Highly proficient in MS Office

Physical Demands

⦁ Prolonged periods sitting and standing at a desk and working on a computer ⦁ Occasional travel may be required ⦁ Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Own the IT relationship for strategic customers, aligning customer business objectives with IT strategy, services, and delivery across global regions. Lead governance, service improvement, demand planning, and resolution of escalations while advising customers on innovation and transformation opportunities.

Requirements

A bachelor’s degree in IT, business administration, supply chain, logistics, or a related field and at least eight years of customer-facing IT, relationship, service, account management, or consulting experience are required. Candidates should have experience with strategic enterprise customers in complex global environments, knowledge of IT service management, project management, and governance, and strong executive communication and collaboration skills.

Skills

Executive Stakeholder Management
IT Service Management
Strategic Thinking
Global Collaboration
Commercial Awareness
Leadership and Influence
Negotiation and Conflict Resolution
Risk and Escalation Management
Communication and Presentation
Continuous Improvement
Customer Governance
Project Management
Demand and Portfolio Management
Cultural Awareness
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Project Management
Customer Governance
Monthly Business Reviews
Quarterly Business Reviews
Steering Committees
Executive Reviews
Service Management
Strategic Account Management
Enterprise Customers
Global Stakeholder Engagement
Technology Roadmaps
Demand Assessment
Portfolio Management
Solution Design
Investment Planning
RFI
RFQ
RFP
Business Development
Risk Management
Escalation Management
Critical Incident Management
Continuous Improvement
ISO 9001
Quality, Health, Safety, and Environment
Microsoft Office
Logistics
Transportation
Supply Chain

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