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Added 11 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Determine and manage the human and material resources required to complete assigned projects successfully.
Added 11 mins ago
TC
Assistant Store Manager Winners HomeSense Collingwood Centre
TJX Canada – Winners, Marshalls, HomeSense
Collingwood, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 12 mins ago
TC
District Manager (East Region)
Toronto Community Housing
Toronto, ON · Scarborough, ON
- Full-time
In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner relationship management.
Added 12 mins ago
BH
Manager, Safety Training & Learning Design
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
A bachelor's degree in a relevant discipline (e.g. Education, Communications, Business, Behavioral Sciences, Human Resources).
Added 12 mins ago
TE
Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
TK Elevator is currently seeking an experienced Senior Human Resources Business Partner to provide exemplary leadership & service to our team members in the Prairies & British Columbia.
Added 12 mins ago
EA
Caregiver Manager, LPN
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Bridgewater, NS
- Full-time
Caregiver Manager, LPN (Recruitment, Retention & Field Operations Lead)
Added 12 mins ago
Distribution Coordinator - Contract
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Added 12 mins ago
NSGEU - LESES - Educational Assistant 5.50
Nova Scotia Regional Centres for Education & CSAP
Avonport, NS
Human Services diploma or equivalent post-secondary training and experience in a related human services discipline. Confirmation of your educational qualifications must be included with…
Added 12 mins ago
E
Director, EX Innovation
Equinix
Toronto, ON
- Full-time
The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services…
Added 12 mins ago
Logistics Coordinator - Bilingual (English/French Required)
DSV
Brampton, ON
…have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment…
Added 12 mins ago
Logistics Coordinator - Bilingual (English/French Required)
DSV
Montreal, QC · Saint-Laurent, Queb
…have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment…
Added 27 mins ago
Bilingual Employee Relations INV
Rogers Communications
Calgary, AB · Toronto, ON · Montreal, QC
Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
Added 27 mins ago
Employee Relations Manager, EXR Canada
Amazon
Montreal, QC
…into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and…
Added 27 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 27 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Added 41 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 41 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Added 41 mins ago
WE
Hotel Maintenance Manager
West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
Edmonton, AB
- Full-time
The Hotel Maintenance Manager is accountable for the overall performance and direction of the maintenance department supporting Fantasyland Hotel and West Edmonton Mall Inn. The role leads…
Added 41 mins ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
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Added 41 mins ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
Coordinate commitments when multiple programs compete for shared Engineering or QA resources
Added 42 mins ago
BC
QA/QC Coordinator, Electrical – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
…history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at…
Added 42 mins ago
BC
QA/QC Coordinator, Civil – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
…history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at…
Added 42 mins ago
BC
Quality Manager, Mechanical – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
Quality Manager, Mechanical – Industrial WestQuality Manager, Mechanical – Industrial West is accountable for supporting the implementation and administration of the Quality Assurance…
Added 42 mins ago
BC
QA/QC Coordinator, Mechanical – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
…history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at…
Added 42 mins ago
AA
2026-076 Band Representative
Atikameksheng Anishnawbek
ON · Naughton, Ontario
- Full-time
- Contract
Under the direction of the Family Well-Being Manager, the Band Representative advocates for the rights, interests, and well-being of Atikameksheng Anishnawbek children, youth, and families…

DSV

Senior Business Relationship Manager, IT

Toronto, ON, M5H 2N2, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting.
Posting language: English
Posted: Nov 4, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - VIRTUAL - CA Ontario Job Posting Title: Senior Business Relationship Manager, IT Time Type: Full Time

Compensation: Salary starting at $112,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between customer organizations, business stakeholders, and IT delivery teams, the SBRM ensures that technology services, solutions, and initiatives support both customer objectives and company strategy.

The SBRM is responsible for managing the end-to-end customer IT relationship, aligning business demands with technology capabilities, and driving continuous improvement across services, projects, and governance processes. The role ensures that all IT-related activities are delivered in accordance with contractual commitments, operational requirements, compliance standards, and customer expectations.

As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major initiatives, service challenges, and transformation programs.

As a global customer-facing role, the Senior Business Relationship Manager supports customers operating across multiple regions and time zones. The role requires effective collaboration with customer stakeholders, business teams, and IT organizations worldwide, ensuring consistent governance, communication, and service alignment regardless of geographical location. While based within a specific region, the role operates from a global perspective and requires flexibility to engage with stakeholders across different time zones as business needs dictate.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management ⦁ Serve as the primary IT relationship owner for assigned strategic customers. ⦁ Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders. ⦁ Act as the central point of contact for all customer-related IT matters. ⦁ Represent customer interests within IT while balancing organizational priorities and standards.

Global Stakeholder Engagement ⦁ Serve as the primary IT relationship lead for customer stakeholders across multiple regions and countries. ⦁ Coordinate activities, governance forums, and communication across global business and IT teams. ⦁ Ensure alignment of regional and global priorities, requirements, and service expectations. ⦁ Facilitate effective collaboration between customer organizations and internal teams operating in different time zones and geographies. ⦁ Provide continuity and consistency in customer engagement across the global account landscape.

Strategy and Business Alignment ⦁ Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans. ⦁ Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives. ⦁ Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities. ⦁ Support long-term strategic planning activities between customer and IT organizations.

Governance and Service Management ⦁ Lead customer governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committees, and Executive Reviews. ⦁ Monitor service performance, customer satisfaction, risks, and improvement initiatives. ⦁ Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards. ⦁ Drive continuous improvement across all customer-facing IT services.

Demand and Portfolio Management ⦁ Support solution design, demand assessment, and investment discussions. ⦁ Participate in RFI, RFQ, RFP, and business development activities. ⦁ Ensure alignment between customer demands and IT delivery capabilities.

Escalation and Risk Management ⦁ Lead resolution of major customer escalations, critical incidents, and service disruptions. ⦁ Coordinate cross-functional teams to resolve complex business and operational issues. ⦁ Manage risks impacting customer services and strategic initiatives. ⦁ Ensure lessons learned and preventive actions are implemented.

Leadership and Community Contribution ⦁ Mentor Business Relationship Managers and contribute to capability development (SBRM) ⦁ Share best practices, governance models, and customer engagement approaches across the organization. ⦁ Other duties as required

Quality, Health & Safety:

⦁ Supports organizational commitment to ISO 9001, Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. ⦁ Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

⦁ Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field. ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting. ⦁ Experience managing strategic enterprise customers in complex global environments. ⦁ Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks. ⦁ Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred.

Skills and Competencies

General Operations Skills/Competencies:

⦁ Good command, both verbal and written, English skills. ⦁ Ability to create collaborative engagements and active listening ⦁ Strategic Thinking ⦁ Executive Stakeholder Management ⦁ Customer Relationship Management ⦁ IT Service Management ⦁ Commercial Awareness ⦁ Leadership and Influence ⦁ Negotiation and Conflict Resolution ⦁ Risk and Escalation Management ⦁ Communication and Presentation Skills ⦁ Global Collaboration and Cultural Awareness ⦁ Continuous Improvement Mindset ⦁ Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

⦁ English is the principal language for this position, additional languages may be required in other locations. ⦁ Ability to communicate effectively in a diverse multicultural environment. ⦁ Highly proficient in MS Office

Physical Demands

⦁ Prolonged periods sitting and standing at a desk and working on a computer ⦁ Occasional travel may be required ⦁ Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Own the IT relationship for strategic customers, aligning customer business objectives with IT strategy, services, and delivery across global regions. Lead governance, service improvement, demand planning, and resolution of escalations while advising customers on innovation and transformation opportunities.

Requirements

A bachelor’s degree in IT, business administration, supply chain, logistics, or a related field and at least eight years of customer-facing IT, relationship, service, account management, or consulting experience are required. Candidates should have experience with strategic enterprise customers in complex global environments, knowledge of IT service management, project management, and governance, and strong executive communication and collaboration skills.

Skills

Executive Stakeholder Management
IT Service Management
Strategic Thinking
Global Collaboration
Commercial Awareness
Leadership and Influence
Negotiation and Conflict Resolution
Risk and Escalation Management
Communication and Presentation
Continuous Improvement
Customer Governance
Project Management
Demand and Portfolio Management
Cultural Awareness
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Project Management
Customer Governance
Monthly Business Reviews
Quarterly Business Reviews
Steering Committees
Executive Reviews
Service Management
Strategic Account Management
Enterprise Customers
Global Stakeholder Engagement
Technology Roadmaps
Demand Assessment
Portfolio Management
Solution Design
Investment Planning
RFI
RFQ
RFP
Business Development
Risk Management
Escalation Management
Critical Incident Management
Continuous Improvement
ISO 9001
Quality, Health, Safety, and Environment
Microsoft Office
Logistics
Transportation
Supply Chain

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