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Added 4 mins ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 4 mins ago
Senior Software Engineer – Android contract
KEV Group
Toronto, ON
We are seeking a Senior Software Engineer to help build and evolve our Android-based Point-of-Sale (POS) platform. This role is approximately 70% Android development and 30% backend…
Added 4 mins ago
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Director, Health and Safety
B2GOLD
Vancouver, BC
- $245,000 to $300,000 CAD / year
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 4 mins ago
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 4 mins ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
Reports to: Vice President, Pipeline and Project Services
Added 4 mins ago
Senior Contracts Specialist
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Contracts Specialist. In this position, you will play a key role in…
Added 4 mins ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
Reports to: Vice President, Pipeline and Project Services
Added 4 mins ago
Senior AI Platform Engineer
Scotiabank
Toronto, ON
The Senior AI Platform Software Engineer will lead the design, development, and operation of scalable software platforms that enable enterprise teams to build, deploy, monitor, and govern…
Added 4 mins ago
Senior Manager, AI and Emerging Technology sourcing
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Senior Manager, Technology Sourcing, you'll lead high-impact sourcing strategies across some of the Bank's most complex and…
Added 19 mins ago
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Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Working closely with senior management and internal departments, the Manager will ensure efficient program delivery, strong service standards, accurate reporting, and effective operational…
Added 19 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
A career as a senior data scientist within the Financial Crime team at National Bank means contributing to the evolution of analytical capabilities and fraud risk management strategies…
Added 19 mins ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
AMANST Inc. looking for RQ11674 - Systems Testing/QA Specialist - Senior for a contract opportunity with Government Services Integration Cluster.
Added 19 mins ago
EB
Senior Analyst, Commercial QA (12 month contract)
EQ Bank
Toronto, ON
- Contract
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 19 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- $220,000 to $250,000 CAD / year
- Full-time
This is an opportunity to shape the digital direction of an established international professional services organisation, with direct access to senior leadership, an existing development…
Added 19 mins ago
NB
Senior Advisor, Transfer Pricing
National Bank of Canada
Montreal, QC
- Full-time
of 27 tax specialists in the taxation sector and will report to the Senior
Added 19 mins ago
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Senior L3 AI Engineer
PeoplePilot
Montreal, QC
- $120,000 to $140,000 CAD / year
- Full-time
# Senior L3 AI Engineer – Enterprise AI Platforms
Added 19 mins ago
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Murex Consultant
Jay Analytix
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Java & Murex Developer who has worked hands-on inside the Murex platform (MX.3), not only on systems that feed trades into it. You will build and support Murex…
Added 19 mins ago
TS
Executive Coordinator
The Sutherland Group of Companies
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…and business support to the Vice President, Operations and senior leadership team. This role is responsible for managing executive schedules, coordinating meetings and travel, preparing…
Added 19 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
…serves as the organization's official representative to Public Services and Procurement Canada's (PSPC) Contract Security Program (CSP) and is responsible for ensuring compliance with the…
Added 19 mins ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…
Added 19 mins ago
Transportation and Economic Modelling Engineer
Government of Alberta
AB
Reporting to the Transportation Modelling Specialist, you will provide economic and transportation modelling services and products, such as future economic impacts of infrastructure…
Added 19 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Added 19 mins ago
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Branch Manager I
TD
Weyburn, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 mins ago
T
Branch Manager I
TD
Kamsack, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 mins ago
N
Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
Reporting to the Senior DevOps Manager, the Senior DevOps Engineer would join a team of experts focusing on Infrastructure as Code (IaC) Development, Automation, Innovations using DevOps…

DSV

Senior Business Relationship Manager, IT

Toronto, ON, M5H 2N2, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting.
Posting language: English
Posted: Nov 4, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - VIRTUAL - CA Ontario Job Posting Title: Senior Business Relationship Manager, IT Time Type: Full Time

Compensation: Salary starting at $112,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between customer organizations, business stakeholders, and IT delivery teams, the SBRM ensures that technology services, solutions, and initiatives support both customer objectives and company strategy.

The SBRM is responsible for managing the end-to-end customer IT relationship, aligning business demands with technology capabilities, and driving continuous improvement across services, projects, and governance processes. The role ensures that all IT-related activities are delivered in accordance with contractual commitments, operational requirements, compliance standards, and customer expectations.

As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major initiatives, service challenges, and transformation programs.

As a global customer-facing role, the Senior Business Relationship Manager supports customers operating across multiple regions and time zones. The role requires effective collaboration with customer stakeholders, business teams, and IT organizations worldwide, ensuring consistent governance, communication, and service alignment regardless of geographical location. While based within a specific region, the role operates from a global perspective and requires flexibility to engage with stakeholders across different time zones as business needs dictate.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management ⦁ Serve as the primary IT relationship owner for assigned strategic customers. ⦁ Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders. ⦁ Act as the central point of contact for all customer-related IT matters. ⦁ Represent customer interests within IT while balancing organizational priorities and standards.

Global Stakeholder Engagement ⦁ Serve as the primary IT relationship lead for customer stakeholders across multiple regions and countries. ⦁ Coordinate activities, governance forums, and communication across global business and IT teams. ⦁ Ensure alignment of regional and global priorities, requirements, and service expectations. ⦁ Facilitate effective collaboration between customer organizations and internal teams operating in different time zones and geographies. ⦁ Provide continuity and consistency in customer engagement across the global account landscape.

Strategy and Business Alignment ⦁ Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans. ⦁ Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives. ⦁ Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities. ⦁ Support long-term strategic planning activities between customer and IT organizations.

Governance and Service Management ⦁ Lead customer governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committees, and Executive Reviews. ⦁ Monitor service performance, customer satisfaction, risks, and improvement initiatives. ⦁ Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards. ⦁ Drive continuous improvement across all customer-facing IT services.

Demand and Portfolio Management ⦁ Support solution design, demand assessment, and investment discussions. ⦁ Participate in RFI, RFQ, RFP, and business development activities. ⦁ Ensure alignment between customer demands and IT delivery capabilities.

Escalation and Risk Management ⦁ Lead resolution of major customer escalations, critical incidents, and service disruptions. ⦁ Coordinate cross-functional teams to resolve complex business and operational issues. ⦁ Manage risks impacting customer services and strategic initiatives. ⦁ Ensure lessons learned and preventive actions are implemented.

Leadership and Community Contribution ⦁ Mentor Business Relationship Managers and contribute to capability development (SBRM) ⦁ Share best practices, governance models, and customer engagement approaches across the organization. ⦁ Other duties as required

Quality, Health & Safety:

⦁ Supports organizational commitment to ISO 9001, Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. ⦁ Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

⦁ Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field. ⦁ 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting. ⦁ Experience managing strategic enterprise customers in complex global environments. ⦁ Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks. ⦁ Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred.

Skills and Competencies

General Operations Skills/Competencies:

⦁ Good command, both verbal and written, English skills. ⦁ Ability to create collaborative engagements and active listening ⦁ Strategic Thinking ⦁ Executive Stakeholder Management ⦁ Customer Relationship Management ⦁ IT Service Management ⦁ Commercial Awareness ⦁ Leadership and Influence ⦁ Negotiation and Conflict Resolution ⦁ Risk and Escalation Management ⦁ Communication and Presentation Skills ⦁ Global Collaboration and Cultural Awareness ⦁ Continuous Improvement Mindset ⦁ Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

⦁ English is the principal language for this position, additional languages may be required in other locations. ⦁ Ability to communicate effectively in a diverse multicultural environment. ⦁ Highly proficient in MS Office

Physical Demands

⦁ Prolonged periods sitting and standing at a desk and working on a computer ⦁ Occasional travel may be required ⦁ Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Own the IT relationship for strategic customers, aligning customer business objectives with IT strategy, services, and delivery across global regions. Lead governance, service improvement, demand planning, and resolution of escalations while advising customers on innovation and transformation opportunities.

Requirements

A bachelor’s degree in IT, business administration, supply chain, logistics, or a related field and at least eight years of customer-facing IT, relationship, service, account management, or consulting experience are required. Candidates should have experience with strategic enterprise customers in complex global environments, knowledge of IT service management, project management, and governance, and strong executive communication and collaboration skills.

Skills

Executive Stakeholder Management
IT Service Management
Strategic Thinking
Global Collaboration
Commercial Awareness
Leadership and Influence
Negotiation and Conflict Resolution
Risk and Escalation Management
Communication and Presentation
Continuous Improvement
Customer Governance
Project Management
Demand and Portfolio Management
Cultural Awareness
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Project Management
Customer Governance
Monthly Business Reviews
Quarterly Business Reviews
Steering Committees
Executive Reviews
Service Management
Strategic Account Management
Enterprise Customers
Global Stakeholder Engagement
Technology Roadmaps
Demand Assessment
Portfolio Management
Solution Design
Investment Planning
RFI
RFQ
RFP
Business Development
Risk Management
Escalation Management
Critical Incident Management
Continuous Improvement
ISO 9001
Quality, Health, Safety, and Environment
Microsoft Office
Logistics
Transportation
Supply Chain

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