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Added 4 mins ago
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DSV

Team Lead, Air Export

Milton, ON, L9E 1N5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 8, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court Job Posting Title: Team Lead, Air Export Time Type: Full Time

Compensation: Salary starting at $53,540 per year , plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

KEY DUTIES AND RESPONSIBILITIES

Daily management and coordination of shipments
Lead and direct desk level, day to day operations of the Operation Department
Champion process and procedure to meet or exceed company KPI requirements
Establish and coordinate schedules with carriers and tender shipments
Prepare and publish reports as requested
Mentor and train new staff from time to time
Act as the first escalation point for operational and customer service issues.
Proactively identify problems and swiftly implement the appropriate solution
Responsible for cost containment of shipments
Evaluate shipments, consolidate loads, select most cost-effective method of delivery
Daily Communication with customer on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution
Ability to demonstrate deductive logic, problem solving and trouble shooting skills
Effectively deal with any issues that arise within scope of responsibility
Work with Management to continually improve department operations with focus on productivity
Will assign and manage workflow
Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching
Perform another assigned task/responsibilities
Adhere to all company policies, procedures, and guidelines
Ability to manage conflicts professionally and promote teamwork.
Provide operational coverage in the absence of the operator/supervisor.

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Education in supply chain logistics, international transportation, or a related field of study
Minimum two (2) years’ experience in a freight forwarding environment
CIFFA certificate, an asset
Dangerous Goods certification, an asset
ACR designated status, an asset (for Airfreight only)

Skills and Competencies

Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
Good command of English language, both verbally and written
Above average customer service skills
Interpersonal skills that build respected professional relationships internally & externally
Demonstrated good leadership and management skills
Excellent organizational and time management skills
Ability to manage tight deadlines
Excellent problem-solving and analytical skills
Attention to detail and punctuality
Be authentic, approachable, open and honest
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Proficient in Microsoft Office suite
CargoWise + Tango experience, an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Milton, Yukon Court Job Posting Title: Team Lead, Air Export Time Type: Full Time

Compensation: Salary starting at $53,540 per year , plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

KEY DUTIES AND RESPONSIBILITIES

Daily management and coordination of shipments
Lead and direct desk level, day to day operations of the Operation Department
Champion process and procedure to meet or exceed company KPI requirements
Establish and coordinate schedules with carriers and tender shipments
Prepare and publish reports as requested
Mentor and train new staff from time to time
Act as the first escalation point for operational and customer service issues.
Proactively identify problems and swiftly implement the appropriate solution
Responsible for cost containment of shipments
Evaluate shipments, consolidate loads, select most cost-effective method of delivery
Daily Communication with customer on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution
Ability to demonstrate deductive logic, problem solving and trouble shooting skills
Effectively deal with any issues that arise within scope of responsibility
Work with Management to continually improve department operations with focus on productivity
Will assign and manage workflow
Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching
Perform another assigned task/responsibilities
Adhere to all company policies, procedures, and guidelines
Ability to manage conflicts professionally and promote teamwork.
Provide operational coverage in the absence of the operator/supervisor.

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Education in supply chain logistics, international transportation, or a related field of study
Minimum two (2) years’ experience in a freight forwarding environment
CIFFA certificate, an asset
Dangerous Goods certification, an asset

ACR designated status, an asset (for Airfreight only)

Skills and Competencies

Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
Good command of English language, both verbally and written
Above average customer service skills
Interpersonal skills that build respected professional relationships internally & externally

Demonstrated good leadership and management skills
Excellent organizational and time management skills
Ability to manage tight deadlines
Excellent problem-solving and analytical skills
Attention to detail and punctuality
Be authentic, approachable, open and honest
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Proficient in Microsoft Office suite
CargoWise + Tango experience, an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

The Team Lead oversees daily air export operations, including shipment coordination, compliance, and cost containment. They are also responsible for mentoring staff, managing customer communication, and acting as the primary escalation point for operational issues.

Requirements

Candidates must have at least two years of experience in a freight forwarding environment and education in supply chain or logistics. Proficiency in Microsoft Office and strong leadership, analytical, and communication skills are required.

Skills

Air export
Freight forwarding
Team leadership
Operations management
Customer service
Logistics
Supply chain
Problem solving
Conflict resolution
Reporting
Staff training
Cost containment
Microsoft Office
CargoWise
Tango
Compliance

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Air Export
Freight Forwarding
Logistics
Supply Chain
Operations Management
CIFFA
Dangerous Goods
ACR
ISO 9001
ISO 45001
CargoWise
Tango
KPI
Compliance
Cost Containment
Customer Service
Team Leadership
Staff Development
Process Improvement
Reporting
Microsoft Office
International Transportation
Workflow Management
Sustainability
Health and Safety

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