Jobs in Canada

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Added 1 month ago
Senior Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
Build Stakeholder Relationships – Engage clients, internal teams, and vendors; solicit feedback and gain support
Added 1 month ago
Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
The primary responsibility for the Manager Tax Operations is to planning, executing, and closing projects within defined scope, timeline, budget, and quality parameters for U.S. tax…
Added 1 month ago
Faculty Events Manager
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Project Manager, Infrastructure
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Research Information Technologies Specialist
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Research Project Manager
University of Waterloo
Waterloo, ON
The Research Project Manager will work with the Deputy Director for Scholarship; the School of Accounting and Finance (SAF) Centre for Accounting Research and Education (CARE) Leadership…
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C&C Commissioning Leader
GE Renewable Energy Canada Inc.
Brossard, QC
Added 1 month ago
Research Microfabrication Equipment Technologist
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Manager, Design
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Manager, Engineering and Infrastructure Renewal
University of Waterloo
Waterloo, ON
The Manager, Engineering and Infrastructure Renewal provides senior technical leadership and engineering expertise for the planning and delivery of infrastructure renewal and maintenance…
Added 1 month ago
Senior Manager, Research Equity
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Director, Energy and Mechanical Operations
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Graduate Recruitment Officer
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Academic Services Coordinator
University of Waterloo
Waterloo, ON
…limited to client service, academic integrity, scheduling, support for core functions (e.g. recruitment and admissions, internal and external events etc.), special projects, data…
Added 1 month ago
Student Transition and Engagement Officer
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Manager, Identity and Access Management
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Health Undergraduate Advisor
University of Waterloo
Waterloo, ON
The incumbent provides confidential academic advice and first-line student support; interprets and applies undergraduate regulations, program requirements, and Faculty/University policies;…
Added 1 month ago
Graduate Program Coordinator
University of Waterloo
Waterloo, ON
…position is responsible for providing effective administrative support to the Graduate Studies Manager, Associate Chair, Graduate Studies, Program Directors, occasional administrative…
Added 1 month ago
Director, Information Systems
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Clubs Assistant
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Project Manager, WUSA
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Events Coordinator
University of Waterloo
Waterloo, ON
Assists the Faculty Events Manager with additional event support as required.
Added 1 month ago
Assistant to the Director
University of Waterloo
Waterloo, ON
…is responsible for providing secretarial and administrative support for special projects and assists in the preparation and submission of same. This position provides direction to other…
Added 1 month ago
TC
Project / Field Coordinator Co-Op / Intern, Winter 2027 | Construction
Turner Construction
Toronto, ON
- $21 to $25 CAD / hour
the next generation of construction professionals by combining academic support

DUCA Financial Services Credit Union Ltd.

Technical Support Analyst

Toronto, ON, Canada

$51,904 to $64,880 CAD / year · Full-time

Apply on duca.talentnest.com About employer

Applications open in a new tab.

Job details

Pay: $51,904 to $64,880 CAD / year
Job type: Full-time
Experience: 3+ years of technical support experience
Posting language: English
Posted: Sep 29, 2026

Original job description

Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is distinguished for the following:

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank - online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch - DUCA is accessible 24/7
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Technical Support Analyst

DUCA is looking for a Technical Support Analyst to join our growing team!

Job Purpose & Summary

The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to troubleshoot various software and hardware issues.

Demonstrating a customer-service approach, the Technical Support Analyst pays close attention to details while troubleshooting problems and communicates effectively with employees at all levels of the organization.

Key Accountabilities & Duties

Provide end-user facing desktop support for all internal clients
Record, track, triage, escalate, and update employee IT requests using DUCA’s Help Desk ticketing system
Respond to all users in a timely manner and troubleshoot tickets efficiently and professionally, demonstrating a strong service-orientation and adherence to corporate IT standards
Provide remote technical support using remote control tools
Track and resolve multiple competing priorities while keeping end users updated on the progress of their open requests
Document issue resolution progress via detailed notes on steps taken in tickets
Hardware deployment, relocation and configuration
Onboard and offboard users within DUCA’s network
Administer and audit access to various websites and programs
Communicate technical challenges and issues in a way that is clearly understood by DUCA employees at all levels; create instructions and other documents in a clear and easy to follow manner
Assist with IT projects
Occasional visits to DUCA branch locations to provide technical support or attend to and transport IT related equipment to and from

Occupational Experience & Education Requirements

Post secondary education in a related technical field
3+ years of technical support experience
Experience in using and supporting Windows 10/Windows Server 2016/2019
Experience imaging Desktops/Laptops
Experience configuring Network/Standalone Printers
Experience using Help Desk software
Experience in AD, Azure AD, Microsoft Endpoint and M365/O365 administration
SharePoint, Bell Total Connect, and Bell On Demand Contact Centre (ODCC) administration is an asset
Microsoft Certification (Windows 10 desktop support / Azure / 365)
Experience / certification in Mac OS and iOS support
Experience using Microsoft Endpoint Configuration Management is an asset
A+ / Network+ / Server+ certification is an asset
Prior experience working within a Financial Institution an asset
Experience supporting Central 1 Member Direct or another online banking system an asset

Knowledge, Skills & Attributes

Demonstrated strong proficiency with Microsoft Office suite of products
Strong written and verbal communication skills
Team-player with a customer-service mindset who enjoys helping people and collaborating with others
Demonstrated trouble shooting problem solving, critical thinking, and analytical skills
Ability to prioritize and manage workload to meet established service standards
Knowledge of Active Directory, Group permissions and NTFS file system permissions
Basic understanding of Group Policy
Basic understanding TCP/IP networking
Strong ability to track multiple competing priorities and keep end users updated on the progress of their open requests
Ability to keep detailed notes on steps taken in tickets
Demonstrated ability to create easy to follow documentation

Working Conditions

Ability to travel to DUCA’s branches as required with the ability to transport printers, desktop computers, etc. when needed, to support a service call;
Driver’s license and access to a vehicle required
Rotating evening and weekend availability is required to provide paid on-call support
Some work under desks and/or lifting (up to 40lbs) required when deploying workstations

Department: Information Technology

Primary Location: Corporate Office

Employment Status: Full-Time

Hours per Week: 38

Salary: The annual salary range for this position is $51,904 to $64,880. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.

Apply on duca.talentnest.com About employer

More about this job

Responsibilities

The Technical Support Analyst at DUCA will fix hardware and software problems for employees, remotely and in person, and track each request in the helpdesk ticket system. The role also sets up, moves and configures equipment, onboards and offboards users, and writes clear instructions for staff.

Requirements

Candidates need post-secondary technical training and 3+ years of technical support experience, including Windows 10/Server, desktop imaging, printers, help desk software and Active Directory/Microsoft 365 administration. A valid driver's licence and access to a vehicle are required.

Skills

Windows 10
Windows Server 2016/2019
Desktop and laptop imaging
Network and standalone printer configuration
Help desk ticketing software
Active Directory
Azure AD
Microsoft 365/O365 administration
SharePoint administration
Bell On Demand Contact Centre
Mac OS
iOS
Remote control tools
NTFS permissions
Group Policy
TCP/IP networking
Microsoft Office
Troubleshooting
Technical documentation
User onboarding and offboarding
Customer service

Benefits

Discretionary bonuses

Keywords

Technical Support Analyst
helpdesk
desktop support
Windows 10
Windows Server 2016
Windows Server 2019
Active Directory
Azure AD
Microsoft Endpoint
Microsoft 365
O365
SharePoint
Bell Total Connect
Bell On Demand Contact Centre
Mac OS
iOS
A+
Network+
Server+
TCP/IP

Seniority

Mid level

Perks

Performance bonus

Licences and certifications

A+
Network+
Server+
Microsoft Certification

Tools

Help desk ticketing system
Remote control tools
Microsoft Office
Bell On Demand Contact Centre
SharePoint

Languages

English

Fields of study

Information technology
Computer science

Own vehicle

Yes

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Work requirements

Jobs in Canada