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Added 3 mins ago
B&
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Dueck Auto Group

Automotive Service Advisor

Richmond, BC, V6W 1K9, Canada

Full-time

Apply on dueckgm.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of service consultant/advisor experience in the automotive industry
Posting language: English
Posted: Nov 12, 2026

Original job description

Dueck Richmond is seeking an experienced and driven Service Advisor to join one of the largest automotive groups in Metro Vancouver.

About Us

Founded in Vancouver in 1926, Dueck Auto Group is a family-owned company committed to exceptional quality and customer service. Guided by our founding principles of Selection, Value and Trust, we operate four Greater Vancouver dealerships: Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck ISUZU, with more than 400 employees. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.

Position Summary

The Service Advisor is a professional, customer-oriented, and technically knowledgeable individual responsible for meeting with customers to determine the extent of the automotive service required. The primary responsibility is to create a positive service experience by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Service Manager, the Service Consultant ensures customer satisfaction in the Service Department.

Key Responsibilities

The Service Advisor follows the general procedure below for each customer, requiring continuous vehicle progress tracking and advanced time management skills.

Greet -Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
Examine -Conduct a walk-around inspection for each vehicle while actively listening to customer explanations, concerns, and inquiries and accurately record the relevant information on the work order
Estimate -Calculate and prepare detailed cost and time estimates for the repair services
Assign -Send clear and concise work orders to the Service Tower for technician scheduling
Explain -Clearly explain all technical issues identified found with the vehicle, as well as the necessary work completed and recommend additional repairs, parts, and services
Track -Continuously check in with technicians for vehicle progress and update customers accordingly with approximate work completion times to ensure optimal CSI ratings
Connect -Increase retention and maintain positive customer relationships by conducting post-service phone calls to ensure that customers are satisfied with their service and encourage completion of the General Motors Service Survey to evaluate the service experience
Troubleshoot -Resolve any conflicts or complaints with customers in a respectful and courteous manner, while informing the Service Manager of escalated issues as necessary

Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

Cultural Skills & Requirements

Excellent communication, interpersonal and organizational skills
Ability to clearly translate technical information into language that the customer can understand
Ability to prioritize and maintain professionalism during high-volume periods
Adaptable and responsive to changing circumstances with creative problem-solving abilities
Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

Technical Skills & Requirements

1-2 years of service consultant/advisor experience in the automotive industry
Previous experience at a dealership is an asset
Technical vehicle knowledge is required
Mathematically adept to provide accurate estimates
Commitment to continuous learning to update industry knowledge
Valid BC driver’s license class 5 required with a clean driving record

Logistical Requirements

This position is available at Dueck Richmond. The Service Department is open to customers six days a week - Monday to Friday from 7 am to 6 pm and Saturday from 8 am to 5 pm. This is a full-time position, and the schedule will be set upon hire. On occasion, you may be required to work extended hours, including weekends, in order to meet deadlines based on the needs of the business.

Join our Team

There is no time like the present; we encourage all qualified candidates to apply by submitting a cover letter and resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.

#IND1

Apply on dueckgm.bamboohr.com About employer

More about this job

Responsibilities

The Service Advisor is responsible for meeting with customers to determine automotive service needs, providing accurate estimates, and ensuring a positive service experience. They must track vehicle progress, communicate technical issues clearly, and maintain strong customer relationships through follow-up.

Requirements

Candidates must have 1-2 years of experience as a service consultant or advisor in the automotive industry and possess strong technical vehicle knowledge. A valid BC class 5 driver's license with a clean driving record is required.

Skills

Customer service
Automotive service
Technical knowledge
Time management
Communication
Interpersonal skills
Organizational skills
Problem-solving
Conflict resolution
Vehicle inspection
Cost estimation
Work order management
Relationship management
Mathematical aptitude

Benefits

Extended health benefits
Dental benefits

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Service Advisor
Dealership
Customer Satisfaction
CSI
Work Order
Vehicle Inspection
General Motors
Service Department
Technical Support
Client Relations
Time Management
Problem Solving
Communication
Automotive Industry

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Jobs in Canada