Automotive Service Manager

🚗 Dueck Auto Group is seeking an experienced and knowledgeable Service Department Manager to lead operations at one of our dealership locations within Metro Vancouver. This is an exciting opportunity for a results-driven leader with a strong background in automotive service operations, team leadership, and customer satisfaction. The successful candidate will be responsible for overseeing the day-to-day performance of a large service department, leading a high-performing team, driving operational excellence, and ensuring an exceptional customer experience.

About Us

Founded in 1926, Dueck Auto Group has built a reputation for excellence, integrity, and community commitment. With four dealerships across Greater Vancouver - Dueck Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu - we are proud to be a trusted, family-owned and operated business for a century. Today, we employ over 400 dedicated team members who share a passion for delivering exceptional customer service and high-quality automotive solutions. At Dueck Auto Group, we believe in fostering career growth through continuous training, professional development, and a supportive workplace culture. Our long-standing success is built on strong relationships with our employees, our customers, and the communities we proudly serve.

Key Responsibilities:

• Proactively grow the service business by bringing in new customers and increasing department revenue
• Identify and implement strategic opportunities for improvement in department processes
• Manage the daily operations of the  service department
• Schedule and assign work to technicians to ensure timely, high-quality repairs
• Build and maintain strong customer relationships to drive repeat business
• Monitor and control department expenses, budgets, and KPIs, with a strong focus on gross profit growth
• Ensure compliance with safety, environmental, and company policies
• Recruit, train, mentor, and develop service technicians and advisors
• Collaborate with sales teams, Dueck Auto Group management teams, support departments, and external stakeholders to ensure seamless operations

What We Offer:

• Competitive salary with performance-based incentives
• Progressive and industry-leading environment
• Supportive team and inclusive culture
• Comprehensive health and dental benefits
• Opportunities to make change and grow together

Qualifications:

• 3+ years in a service manager or supervisory role (truck, automotive, or equipment repair)
• Proven track record of increasing revenue, bringing in new business, or growing a service department
• Strong knowledge of medium-duty truck systems and repairs
• Excellent leadership, organizational, and communication skills
• Customer-focused mindset with strong problem-solving abilities
• Proficiency in service management software and the Microsoft Office Suite

Logistical Requirements:

The position may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. Professional attire is required (business casual dress code).

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