Application Support Analyst

Position Title: Application Support Analyst

Status: Permanent Full Time

Department: Information Technology

Salary Range: $72,393 - $89,957 (Level 3)

Work Location: CEC - 40 Matheson Blvd. W., Mississauga

Union: Mid Management (Non-Union)

Number of Vacancies: 1

Posting type: Internal & External

Vacancy Status: Replacement

Internal Posting Close Date: October 20, 2026 @ 4:30pm

External Posting Close Date: Position will be posted until filled

About Us

The Dufferin-Peel Catholic District School Board is a dynamic board committed to the delivery of quality educational programs and services. The Board is comprised of over 70,000 students enrolled in 152 schools (126 elementary and 26 secondary schools) throughout the municipalities of Mississauga, Brampton, Caledon and Orangeville. We have over 10,000 employees in an increasingly diverse community. Dufferin-Peel Catholic District School Board is one of Ontario’s largest school boards, encompassing both urban and rural areas.

Position Summary

Under the direction of the Supervisor, School Systems,

the Application Support Analyst provides

strategic business analysis, system leadership, and

advanced reporting for the Board’s Student Information Systems (SIS)

and related enterprise applications.

This

role is accountable for analyzing business processes, data, the flow of

data, and system performance to identify risks, gaps, and

opportunities for optimization. The Analyst partners with

schools and departments and other leadership at the school

board to translate educational, legislative and operational requirements

into the SIS and other solutions that support funding accuracy,

compliance, and student success.

The position is responsible

for the analysis, implementation, training and technical, and

administrative support of the Board's School Systems. The Board’s School

Systems include a variety of Central Systems including but not limited to; the

Student Information System, the Special Education System, Safe Schools

system, School Messenger, Instructional Staff On-Call system, School

and Board websites, Online Student Registration system and the Board’s Data

Warehouse. The Application Support Analyst acts as the primary liaison between

all levels of school staff. The Application Support Analyst develops,

implements, reviews, and provides end-user training on procedures and

standards, to ensure that timelines for data submissions are met.

The position serves as a subject matter expert

and trusted advisor for SIS data integrity, reporting, and system design,

ensuring that information is reliable, actionable, and aligned with Board and

Ministry objectives as well as versed in data

privacy, MFIPPA and governance

RESPONSIBILITIES (but Not Limited To)

• Identifies the functional capabilities of the Board’s School Systems required for each of the following employee
  
  

categories: Teachers, Secretaries, School Administrators, Program and Special

Education Staff, and Superintendents.

• Develops and maintains, on an on-going basis, manuals, interpretation documentation, handbooks, other handouts outlining new
  
  

features of the Board’s School Systems, and any new MOE (Ministry of Education)

requirements.

• Provides explicit documentation and instruction that is distinct to specific employee groups (for example, OECTA and CUPE 2026).
• Develops, conducts, and revises training sessions for all school & board staff on the use of the Board’s School Systems, to build
  
  

school student and teacher schedules that comply with the MOE

(Ministry of Education) legislation and relevant Collective Agreements.

• Analyses the security requirements associated with the information available in the Board’s School Systems, to achieve a balance
  
  

between the needs of the users and the various levels of privacy legislation.

• Creates specific security roles within the software so users see and/or maintain only the data appropriate to their position.
• Receives and responds to access requests from school personnel and verifies eligibility with the appropriate
  
  

Manager/Supervisor/Principal, as required.

• Manages the user accounts associated with the Board’s School Systems and MOE (Ministry of Education) applications.
• Maintains an understanding of the various data structures within the Board.
• Maintains skills and proficiency with multiple end-user reporting
  
  

tools to draw information from disparate data sources.

• Creates and analyzes reports, on an ongoing basis, to ensure data integrity in new and existing applications.
• Translates functional business requirements into technical report designs, ensuring that data outputs directly address the
  
  

practical needs of corporate and instructional services, schools and

Ministry of Education.

• Use advanced Excel functions to develop visuals, pivot charts and lookup techniques to
  
  

reconcile cross-system data and resolve integrity gaps.

• Ensure information pulled from disparate sources such as the Student Information Systems is logically aligned, mapped and consistent
  
  

to ensure data integrity in new and existing applications.

• Performs and documents process and workflow analysis, in order to define user requirements and system specifications for development
  
  

of in-house applications.

• Plans and implements new Board-wide systems that impact thousands of users with minimum disruption.
• Performs gap analysis and the redefinition of process based on new functional requirements of new Board Systems.
• Manages the implementation of new systems. This involves the conversion of a substantial amount of data from a variety of
  
  

disparate systems. Creative and innovative strategies must be developed to

retain the maximum amount of existing data to minimize the time and expense of

manual data entry.

• Develops individual school implementation plans and specific solutions for data conversions for schools, the Board and Ministry
  
  

requirements.

• Monitors any changes in Ministry of Education regulations in the areas of diploma requirements (past and present), enrolment,
  
  

student credits, suspensions/expulsions, OnSIS, and Provincial report card

requirements.

• Informs schools of the above regulations and develops methods to assist them with compliancy.
• Develops strategies to expand the use of the existing application to meet the Board's needs regarding funding, staffing, and student
  
  

success in programs outside of the regular school day. This includes Adult Education, Continuing

Education, Section 23 Schools, and Alternative Education.

• Develops and implements procedures and standards, to ensure critical timelines for data submissions are met. These have a
  
  

significant impact on funding and staffing.

• Conducts informal training on ad-hoc inquiries, to ensure timely and productive use of the Board’s School Systems.
• Maintains daily contact with Principals, Vice Principals, Teachers, Clerical staff in schools, as well as staff in other
  
  

Departments, to resolve problems and provide training and guidance.

• Log, track and resolve support issues related to the Board’s School Systems within the Boards’ ticketing system ensuring detailed
  
  

documentation of issues and resolutions.

• Provide on-going communication support to school and board staff on the status of the tickets where the response and/or resolution
  
  

are not within the Board’s established resolution timelines.

• Performs in-depth analysis to troubleshoot software issues and administrative problems.
• Serves as a liaison between school administration and the Ministry of Education.
• Works with school staff, to ensure that the schools comply with Ministry of Education legislation in the areas of retention and
  
  

retrieval of information.

• Provides support for both the OnSIS team and schools, to ensure that accurate data is submitted to the Ministry of Education.
• Instructs users to perform time sensitive tasks to meet Board, Ministry of Education, and other deadlines.
• Composes and distributes monthly calendars and checklists for SIS timelines, Interim and Final Report Cards, and Start-up and
  
  

Year-End Checklists.

• Develops procedures and standards to introduce concepts that will improve productivity, efficiency, and cost effectiveness.
• Provides data electronically to College and University application and Ministry of Education provincial testing systems (EQAO).
• Verifies educator data in the Board's Human Resources System and revises this data in the School Information System to maintain
  
  

consistency.

Education/Qualifications

• Post‑secondary education in Information Systems, Computer Science, or a related field.
• Min 3 years of progressive experience and responsibility in Student Information Systems (SIS) administration, business systems analysis, and/or
  
  

enterprise application support.

• Recent hands-on experience (within the last 2 years) in project management including process development and execution as an asset
  
  

Skills/Additional Experience

• Experience analyzing system functionality, business workflows, and data flows in a regulated environment
• Expertise in developing technical and end user documentation for system enhancements and initiatives delivered
  
  

through the full Software Development Life Cycle (SDLC.)

• Experience working in a K-12 educational or related environment, supporting staff is an asset
• Strong understanding of Ministry of Education legislation, reporting, funding, and compliance
  
  

requirements and related business practices is

an asset.

• Proven experience in navigating and mapping multiple data sources (e.g., Student Information Systems)
  
  

to design, build, and manage functional reports that ensure logical data

alignment and meet the specific operational needs of the Board and Ministry.

• Proven ability to assess SIS system impacts and risk,
  
  

and/or provide advisory support or

recommendations on business related changes or questions

brought forth by stakeholders on school data or processes in the SIS

• Strong analytical, critical thinking, reasoning and troubleshooting skills
• Excellent oral and written communication and customer service skills, with the ability to explain complex system and regulatory concepts
  
  

to non‑technical stakeholders.

• Ability to exercise independent judgment, tact, sensitivity, and confidentiality when dealing with
  
  

internal and external contacts.

• Excellent organizational and time management skills and the ability to prioritize multiple
  
  

initiatives and successfully complete projects urgent deadlines.

• Proven ability to work effectively both independently and collaboratively in a team environment.
• Strong proficiency in standard office productivity tools (e.g., Microsoft Office Suite including
  
  

Project and Visio).

Applicant Information

Police Record Check: This role will require a Satisfactory Criminal Record and Judicial Matters Check or Satisfactory Vulnerable Sector Check dated with six (6) months of hire date and to be provided to Human Resources. The successful candidate will be responsible for any cost associated with obtaining. The Police Record Check will be required to be renewed every 5 years.

Disability-related accommodation during the recruitment process is available upon request. Please notify us when contacted and we will work with you to meet your needs.

Please note that the Dufferin-Peel Catholic District School Board does not use artificial intelligence or automated decision-making tools in our recruitment processes. All applications are reviewed directly by our Recruitment Team.

The Dufferin-Peel Catholic District School Board is an equal opportunity employer.

We thank all applicants, please note that only those under consideration will be contacted.