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D
Account Manager, Very Small Business Sector
Desjardins
Ottawa, ON · Sudbury, ON · Toronto, ON
- Full-time
Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability
Added 2 mins ago
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Sales Associate - Toronto, ON
CI Financial
Toronto, ON
- Full-time
This role provides comprehensive administrative and operational support to multiple DVPs and the broader team, including preparing sales and asset reports, managing communications,…
Added 2 mins ago
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Directeur/trice Générale - Starcité Gatineau
Cineplex
Gatineau, QC · Starcite Gatineau
- Full-time
…exceptional experience to each and every guest. The General Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets…
Added 2 mins ago
CT
Assistant Manager
Canadian Tire Corporation
Westbank, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 2 mins ago
CT
Department Manager, Softgoods
Canadian Tire Corporation
Corner Brook, NL
- Full-time
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
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Manager, Reporting & Analytics
BMO
Toronto, ON · FCP
- Full-time
Analyzes solutions and provides insights for customer behaviour patterns and marketplace trends across desktop, tablet, mobile touchpoints.
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Dealer Representative (Scarborough West)
Boyd Group Services
Toronto, ON
- Full-time
…accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep plays a pivotal role in the…
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Senior Analyst Data Analytics
BMO
Toronto, ON · FCP
- Full-time
…known or previously unidentified criminal behaviours among customer and employee groups across BMO. Supports investigations against people or property of BMO by providing key data or…
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Personal Banker
BMO
Vancouver, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Personal Banker
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Regional Support Manager, Trust, British Columbia & Prairies
BMO
Vancouver, BC · FBT
- Full-time
Reporting to the Regional Director, Trust, the Regional Support Manager leads, coaches, and develops Trust support professionals and helps ensure the consistent delivery of timely,…
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Mortgage Specialist
BMO
Barrie, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
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Assistant Branch Manager
BMO
Markham, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
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Cash Management Specialist, Private Wealth
BMO
Montreal, QC · IBMM
- Full-time
Provides professional, knowledgeable cash management advice and support to banking partners / stakeholders and their clients to drive the achievement of cash management sales and service…
Added 2 mins ago
YU
Exam Monitor and Support Assistant
York University
Toronto, ON
- Contract
The Exam Monitor and Support Assistant provides exam invigilation and monitoring and administrative support to the Student Accessibility Services department under the direction of the…
Added 2 mins ago
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Restaurant Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $20 to $22 CAD / hour
- Part-time
…Communities Centre while working alongside the venue's Hospitality Manager. While working in this fast-paced environment, this position will ensure a high standard of products and services…
Added 2 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Toronto, ON
- Full-time
In this role, you will be responsible for the safe transportation of products while upholding a high standard of customer service. Safety is paramount, and we expect our drivers to…
Added 2 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Kitchener, ON
- Contract
This is an in-person position that is responsible for providing direct client service in the Kitchener Family Duty Counsel Office.
Added 2 mins ago
TH
Seasonal Sales Part Time - BRAMPTON S
The Home Depot Canada
Brampton, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 mins ago
DG
Cleaning Supervisor
Dexterra Group
Moncton, NB
- Full-time
As a Cleaning Supervisor, reporting to the Manager, you will supervise the cleaning and services of an assigned area within the budget required to maintain company and customer quality…
Added 2 mins ago
TH
Overnight Freight Associate 3 Month Contract Part Time - BRAMPTON S
The Home Depot Canada
Brampton, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 2 mins ago
GH
Property Manager
Global Hospitality, Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Provide a high level of customer service to internal stakeholders
Added 2 mins ago
TS
Seafood Cutter
T&T Supermarket
Mississauga, ON
- $19.95 CAD / hour
- Part-time
Reporting to the Meat & Seafood Department Manager (or his/her delegates), the Seafood Cutter is responsible to prepare various seafood products in advance for customers to choose from. The…
Added 2 mins ago
TH
Overnight Freight Associate- Part Time - BRAMPTON S
The Home Depot Canada
Brampton, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 2 mins ago
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Pharmacy Manager
Whole Health Pharmacy
Welland, ON
- Full-time
Maintain a consistently high standard of customer service and patient satisfaction.

Duke

Director of Operations

Montreal, QC, Canada

$175,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $175,000 CAD / year
Job type: Full-time
Apply by: Dec 6, 2026
Experience: At least 10 years of operations experience in marine, field service, shipyard or industrial services, including at least 5 years leading managers or multi site teams.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Director of Operations

On-site/ Remote/ Hybrid: Onsite

Location: Montreal, QC (with regular travel to Quebec City and occasional travel to US locations)

Job Type: Permanent

Salary: $175,000 CAD Annually

The Director of Operations runs how the group delivers. You will lead field service, project delivery, service coordination and inventory across Canada and the US, and across the business, as one operation with one quality standard. You are accountable for service quality, technician utilization, project margin and on time delivery, and you build the processes and the leaders that let us grow.

Responsibilities:

Field service and dispatch

Lead field service operations across all service hubs, including the Field Service Technical Manager and the service coordination team.
Run one dispatch process for all technicians, with clear intake, assignment by skill and availability, and fast response to urgent calls.
Own technician utilization and billable hours, and report on them weekly.
Set and enforce one service report, job close and quality standard.

Projects and refits

Oversee project delivery, including the Marine Electrical Project Manager, for refits, retrofits and newbuild work for commercial and government customers.
Make sure scopes, schedules, budgets and margins are controlled from award to handover.

People and capability

Hire, develop and retain technicians, engineers and managers, working with the CEO and our recruiting partners.
Maintain a skills and certification matrix, a cross-training plan and a coverage plan for every region and OEM.
Build a culture of safety, accountability and continuous improvement.

Inventory, tools and suppliers

Manage inventory and tools across warehouses, with stocking rules by location and regular counts.
Work with the commercial and OEM teams on supplier terms, dealership requirements and certifications that field service depends on.

Performance and systems

Own operations budgets, KPIs and dashboards, and present results to the CEO and the board.
Work with finance on job costing, invoicing, receivables and working capital tied to service and project work.
Lead the operational side of our NetSuite and field service systems and drive process improvement and automation.
Support customer relationships on key accounts and handle escalations.

Requirements:

Degree or diploma in engineering, technology, business or a related field.
At least 10 years of operations experience in marine, field service, shipyard or industrial services, including at least 5 years leading managers or multi site teams.
Strong understanding of marine electronics (navigation, communication, automation) or marine electrical work, with credibility among technicians and engineers.
Track record managing a service or project P&L, utilization and margin.
Experience with an ERP and field service system, ideally NetSuite.
Experience with government or public sector customers is an asset.
Bilingual in French and English.
Ability to obtain Canadian Reliability status and a Controlled Goods Program assessment.
Willingness to travel across Canada and to US locations.
Clear communicator, comfortable with customers, OEM partners, investors and the board.

Apply About employer

More about this job

Responsibilities

Lead field service, dispatch, project delivery, service coordination, and inventory operations across Canada and the United States, ensuring consistent quality, utilization, margins, and on-time delivery. Develop teams and operational processes, manage budgets and performance systems, support key customer relationships, and drive improvements to ERP and field service systems.

Requirements

Requires at least 10 years of relevant operations experience, including at least five years leading managers or multi-site teams, plus a degree or diploma in engineering, technology, business, or a related field. Candidates need marine electronics or electrical expertise, experience managing service or project financial performance and ERP/field service systems, bilingual French and English ability, eligibility for required Canadian security assessments, and willingness to travel.

Skills

Field Service Operations
Dispatch Management
Project Delivery
Marine Electronics
Marine Electrical Work
Technician Utilization
P&L Management
Project Margin Management
Team Leadership
Inventory Management
Supplier Management
ERP Systems
NetSuite
Field Service Systems
Job Costing
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Marine Electronics
Marine Electrical
Field Service
Dispatch
Service Coordination
Project Delivery
Refits
Retrofits
Newbuild
Technician Utilization
Billable Hours
Project P&L
Project Margin
Inventory Management
Warehouse Operations
Supplier Terms
OEM Certifications
Skills Matrix
Cross-Training
Operations Budgets
KPIs
Dashboards
Job Costing
Invoicing
Working Capital
NetSuite
Field Service Systems
Process Improvement
Automation
Controlled Goods Program

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