Insurance Service Broker - Personal Lines
- Grimsby, ON, Canada
Compensation Range: $50,000 - $65,000 per annum · Full-time
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Job details
- Pay
- Compensation Range: $50,000 - $65,000 per annum
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of experience in personal lines insurance or similar client-facing experience
- Working hours
- 37.5 hours per week
- Posting language
- English
- Posted
Original job description
At Duliban Insurance, our values of honesty, integrity, and hard work guide everything we do - from our innovative approach to insurance to our commitment to the communities we serve. We strive for excellence while staying true to our local roots. Duliban Insurance Brokers is an award-winning, third-generation brokerage and a divisional brokerage of The McDougall Insurance Group. Consistently recognized as a top insurance workplace, we are proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find simple, affordable solutions for their auto, home, business, and farm insurance needs. Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals who are passionate about serving our clients and communities.
Job Title: Customer Service Professional
Department: Personal Lines Service
Reports To: Personal Lines Service Manager
Compensation Range: $50,000 - $65,000 per annum
Hours of Work: Monday to Friday, 8:30am to 4:30pm (37.5 hours per week), with rotating Saturday shifts from 9:00am to 2:00pm (approximately one Saturday every other month)
Work Location: Grimsby, Ontario, Canada
This is an on-site position and training may take place in Welland, Ontario.
Position Type: Permanent, Full-Time
Vacancy Status: Existing
Primary Responsibilities
RIBO
RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.ribo.com/
Benefits
Duliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
Artificial Intelligence (AI) Hiring Disclosure
Duliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.
Equal Opportunity Employer
Duliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.
Job Title: Customer Service Professional
Department: Personal Lines Service
Reports To: Personal Lines Service Manager
Compensation Range: $50,000 - $65,000 per annum
Hours of Work: Monday to Friday, 8:30am to 4:30pm (37.5 hours per week), with rotating Saturday shifts from 9:00am to 2:00pm (approximately one Saturday every other month)
Work Location: Grimsby, Ontario, Canada
This is an on-site position and training may take place in Welland, Ontario.
Position Type: Permanent, Full-Time
Vacancy Status: Existing
Primary Responsibilities
- Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
- Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
- Review policies and recommend coverages to clients based on individual needs.
- Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
- Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
- Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
- Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
- Collaborate with other departments, including sales, underwriting, etc. to provide seamless, team-based service experience.
- Uphold all company health and safety policies, ensuring a safe environment for all.
- Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
- Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.
- Minimum 2 years of experience in personal lines insurance or similar client-facing experience
- Demonstrates a high degree of professionalism and integrity
- Has excellent interpersonal and communication skills
- Works well within a team and independently
- Pays close attention to detail and multitasks with a high level of organization and accuracy
- Approaches learning and professional development with enthusiasm
- Ability to work full-time Monday through Friday, with rotating Saturday shifts
RIBO
RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.ribo.com/
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Health Spending Account (HSA)
- RRSP and DPSP programs
- Paid personal days
- Competitive vacation entitlement
- Paid time to volunteer in the community
- Ongoing training and professional development opportunities
Duliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
Artificial Intelligence (AI) Hiring Disclosure
Duliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.
Equal Opportunity Employer
Duliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.
More about this job
Responsibilities
Provide personal lines clients with responsive service, handling policy changes, billing questions, coverage quotes, documentation requests, and claims support. Recommend suitable coverage, manage specialty policies, coordinate with carriers and internal teams, and maintain professional, confidential client relationships.
Requirements
Applicants need at least two years of personal lines insurance experience or similar client-facing experience, along with a valid RIBO license in good standing. Strong communication, professionalism, attention to detail, organization, teamwork, and availability for weekday work and rotating Saturday shifts are required.
Skills
- Personal Lines Insurance
- Client Service
- Policy Changes And Endorsements
- Claims Support
- Insurance Quoting
- Billing Inquiries
- Policy Documentation
- Specialty Insurance Products
- Client Communication
- Interpersonal Skills
- Teamwork
- Attention To Detail
- Organization
- Multitasking
- RIBO Licensing
Benefits
- Medical, Dental, And Vision Coverage
- Health Spending Account
- RRSP And DPSP Programs
- Paid Personal Days
- Competitive Vacation Entitlement
- Paid Volunteer Time
- Ongoing Training And Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Personal Lines Insurance
- Insurance Brokerage
- RIBO License
- Client Service
- Policy Changes
- Endorsements
- Billing Inquiries
- Coverage Recommendations
- Insurance Quotes
- Claims Reporting
- Claims Support
- Insurance Carriers
- Policy Documentation
- Specialty Insurance
- PAL Policies
- Hagerty Policies
- Elite Policies
- Underwriting
- Confidentiality
- Professional Development
- Health And Safety
- Auto Insurance
- Home Insurance
- Business Insurance
- Farm Insurance