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Duliban Insurance Brokers

Onboarding & Training Specialist

Welland, ON, Canada

Compensation Range: $55,000 - $65,000 · Full-time

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Job details

Pay: Compensation Range: $55,000 - $65,000
Job type: Full-time
Apply by: Dec 8, 2026
Experience: Minimum 2 years of experience in the insurance industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

At Duliban Insurance, our values of honesty, integrity, and hard work guide everything we do - from our innovative approach to insurance to our commitment to the communities we serve. We strive for excellence while staying true to our local roots. Duliban Insurance Brokers is an award-winning, third-generation brokerage and a divisional brokerage of The McDougall Insurance Group. Consistently recognized as a top insurance workplace, we are proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find simple, affordable solutions for their auto, home, business, and farm insurance needs. Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals who are passionate about serving our clients and communities.

Job Title: Onboarding & Training Specialist

Department: Team Development & Optimization

Reports To: Team Development & Optimization Manager and Training & Development Leader

Compensation Range: $55,000 - $65,000

Hours of Work: Monday to Friday, 8:30am to 4:30pm (37.5 per week)

Work Location: Welland, Ontario, Canada (Hybrid)

Position Type: Permanent, Full-Time

Vacancy Status: Existing

The Opportunity

The Onboarding and Training Specialist is responsible for facilitating training, coaching, and mentoring for new team members as they are onboarded into the company. This professional would have the responsibility to develop and cultivate an onboarding program in order to provide new team members with the skills to be successful across all roles in the organization, including personal insurance and farm and commercial. Primary responsibilities of the Specialist will be to teach the curriculum and develop new insurance professionals. When there is no active onboarding taking place, the Specialist may be required to assist the Training and Development Leader as well as the Management team with special projects.

Primary Responsibilities

Conduct comprehensive training sessions for new team members across our organization, covering key areas such as Applied EPIC, Applied Rating Systems, company procedures and workflows.
Create a supportive and inclusive experience for all new team members entering the company.
Present our company values and beliefs to all new hires to ensure a thorough understanding.
Provide guidance and resources to team members to enable a seamless transition out of onboarding and into their respective roles.
Assist in the identification of efficiencies and amending corresponding workflows and processes.
Provide performance reports on individual team member progress to the appropriate leader(s).
Support team members' transition into their role(s).
Develop opportunities for a simulated client interaction via role playing various scenarios.
Facilitate and support the learning of soft skills and sales techniques.
Complete File Reviews for team members to determine compliance and identify knowledge gaps.
Be a champion of the company core values: team, community, clients.

Required Skills and Qualifications

Minimum 2 years of experience in the insurance industry.
RIBO licence in good standing.
Strong working knowledge of Applied Epic, ARS, and other insurance-related platforms.
In-depth understanding of Personal Lines, Farm, and Commercial Insurance products.
Demonstrated leadership abilities, including the ability to coach, mentor, and support team members in achieving goals.
Previous experience in a training or mentoring capacity is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
High degree of professionalism, integrity, and accountability.
Proven ability to take initiative, think critically, and develop creative solutions to achieve business objectives.
Excellent time management, organizational, and multitasking skills, with strong attention to detail.
Ability to approach responsibilities with patience, enthusiasm, and dedication.
Commitment to upholding company values and contributing to a positive team culture.
Willingness and ability to travel to offices within the Duliban division as required.

RIBO

RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.ribo.com/

Benefits

Comprehensive benefits package, including medical, dental, and vision coverage
Health Spending Account (HSA)
RRSP and DPSP programs
Paid personal days
Competitive vacation entitlement
Paid time to volunteer in the community
Ongoing training and professional development opportunities

Accommodation

Duliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.

Artificial Intelligence (AI) Hiring Disclosure

Duliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.

Equal Opportunity Employer

Duliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.

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More about this job

Responsibilities

Deliver onboarding, training, coaching, and mentoring for new team members across personal, farm, and commercial insurance, including instruction on Applied Epic, rating systems, company procedures, and workflows. Track progress through performance reports and file reviews, support transitions into roles, and improve training, processes, and simulated client interactions.

Requirements

Requires at least two years of insurance industry experience, a RIBO licence in good standing, and strong working knowledge of Applied Epic, Applied Rating Systems, and personal, farm, and commercial insurance. Candidates should demonstrate leadership and coaching ability, strong communication and organizational skills, professionalism, initiative, and willingness to travel to division offices; prior training or mentoring experience is an asset.

Skills

Insurance Training
Coaching And Mentoring
Applied Epic
Applied Rating Systems
Personal Lines Insurance
Farm Insurance
Commercial Insurance
Communication
Relationship Building
Leadership
Process Improvement
Performance Reporting
Role-Playing And Simulation
Sales Techniques
File Reviews And Compliance
Time Management

Benefits

Medical, Dental, And Vision Coverage
Health Spending Account
RRSP And DPSP Programs
Paid Personal Days
Competitive Vacation Entitlement
Paid Community Volunteer Time
Ongoing Training And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

RIBO Licence
Applied Epic
Applied Rating Systems
Insurance Brokerage
Personal Lines Insurance
Farm Insurance
Commercial Insurance
Onboarding
Training And Development
Coaching
Mentoring
Company Procedures
Workflows
Process Improvement
Performance Reporting
Role-Playing
Client Interaction
Sales Techniques
File Reviews
Compliance
Soft Skills
Team Development
Professional Development

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Work requirements

Jobs in Canada