Service Appointment Coordinator
- 1510 Mayor Magrath Drive S, Lethbridge, AB, T1K 2R3, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
The Dunlop Automotive Group is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee’s professional growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.
What We Offer:
- Competitive Compensation
- Dental / Health / Life and Disability Insurance
- Bonus Incentives
- No Sunday’s or statutory holidays
- Paid Training
- Apprentice Program
- Continued Education Reimbursement
- Great Culture
- Tenured Management Team
- Promote From Within
- Uniforms Provided / Uniform Laundry Service Provided
- Discounts on Parts, Services and vehicles
- Family Owned & Operated
- State of the Art Facility & Technology
- Career Pathing
- Company Outings
- Community Involvement
The Service Appointment Coordinator duties at Dunlop Ford are essential to positive customer experiences and our company's success. Dunlop Ford will be hiring an individual with skills to support and improve on our current processes. This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.
Responsibilities:
- Listen to the customer, answer their questions, and direct customers appropriately as they request
- Schedule service appointments
- Advise on recommended maintenance
- Confirm scheduled & missed appointments
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Qualifications:
- Must have strong computer skills, including Outlook, Excel and Word
- Must have strong customer service background
- Must have excellent verbal and written communication skills
- Must be punctual and reliable
More about this job
Responsibilities
The Service Appointment Coordinator is responsible for scheduling service appointments and managing customer inquiries via phone, internet leads, and live chat. They also advise customers on recommended maintenance and ensure all appointments are confirmed.
Requirements
Candidates must possess strong computer skills in Outlook, Excel, and Word, along with a solid background in customer service. Excellent verbal and written communication skills, as well as punctuality and reliability, are required for this role.
Skills
- Customer Service
- Scheduling
- Communication
- Computer Skills
- Outlook
- Excel
- Word
- Phone Etiquette
- Lead Management
- Live Chat
- Problem Solving
- Time Management
Benefits
- Competitive Compensation
- Dental Insurance
- Health Insurance
- Life Insurance
- Disability Insurance
- Bonus Incentives
- Paid Training
- Apprentice Program
- Continued Education Reimbursement
- Uniforms Provided
- Uniform Laundry Service
- Discounts on Parts, Services and Vehicles
- Company Outings
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Administrative
Keywords
- Automotive Industry
- Service Appointment Coordinator
- Customer Experience
- Maintenance
- Scheduling
- Outlook
- Excel
- Word
- Customer Service
- Lead Management
- Live Chat
- Dealership
- Communication Skills
- Professional Growth