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dunnhumby

Client Director

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

What You'll Be Doing

You will provide overall leadership for the proposed partnership, connecting client priorities, commercial performance and team delivery.

Define and deliver the long-term vision and strategy for the client account.
Build and own senior stakeholder relationships at executive level.
Drive revenue growth, profitability and overall account performance.
Lead and develop a high-performing multidisciplinary team.
Identify opportunities for account expansion and increased client value.

What We're Looking For

You'll bring strategic client leadership, strong commercial judgement and the ability to build a new partnership with clarity and credibility.

Experience leading large-scale retail or CPG client relationships.
A track record of driving commercial outcomes and revenue growth.
Confidence operating with senior and executive stakeholders.
Team-building capability across multidisciplinary groups.
Customer-first strategic thinking combined with disciplined execution.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

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More about this job

Responsibilities

The Client Director will provide leadership for client partnerships, defining long-term strategy and driving commercial growth. They are responsible for building senior stakeholder relationships and leading a high-performing multidisciplinary team.

Requirements

The role requires extensive experience in leading large-scale retail or CPG client relationships with a proven track record of driving revenue. Candidates must possess strong commercial judgement and the ability to operate effectively with executive-level stakeholders.

Skills

Client leadership
Commercial judgement
Strategic thinking
Stakeholder management
Revenue growth
Account performance
Team development
Retail strategy
CPG industry knowledge
Data science
Partnership building
Business strategy
Multidisciplinary team leadership
Customer insights
Negotiation
Executive communication

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for pension or retirement
25 days holiday
Early friday finishes
Loyalty days
Birthday day off
Health and wellness allowance
Employee assistance program
Professional counselling sessions
Long service awards
Car allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Mike Anderson

Keywords

Customer Data Science
Retail
CPG
Commercial Strategy
Account Management
Revenue Growth
Stakeholder Management
Data-driven insights
Pricing strategy
Promotions
Media
Business Development
Client Leadership
Agile working
Diversity and inclusion

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