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dunnhumby

Retail Client Lead

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

About the Role

We are preparing for a potential new client engagement and building retail client leadership capability in Canada. This role will support assigned retailer relationships and help translate customer data and insight into practical recommendations for retailer decision-makers.

What You'll Be Doing

You will support retailer relationships and insight delivery from brief through presentation, helping ensure dependable project delivery and clear client value.

Support day-to-day relationships with assigned retailer stakeholders.
Clarify retailer questions and translate them into focused analysis, deliverables and actions.
Interpret customer and shopper insights and help create clear presentations and recommendations.
Coordinate project timelines, actions and follow-up across internal teams.
Contribute to account planning, client value tracking and appropriate growth opportunities.

What We're Looking For

You'll bring curiosity about retail and customers, organised delivery and the ability to communicate analysis clearly.

Experience using data or insight to answer retail or commercial questions.
Clear written, verbal and presentation skills.
Confident relationship-building with clients and colleagues.
Organised project delivery across multiple priorities.
A collaborative, customer-first approach to problem solving.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

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More about this job

Responsibilities

The role involves supporting retailer relationships by translating customer data and insights into actionable recommendations for decision-makers. You will also coordinate project timelines and deliverables across internal teams to ensure clear client value.

Requirements

The ideal candidate possesses experience using data or insights to answer commercial questions and demonstrates strong communication and presentation skills. You should be organized, capable of managing multiple priorities, and have a collaborative approach to problem-solving.

Skills

Retail analysis
Customer data science
Data interpretation
Relationship management
Project delivery
Presentation skills
Written communication
Verbal communication
Account planning
Problem solving
Stakeholder management
Commercial insight
Strategic planning
Collaboration
Customer-first approach

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for pension or retirement
25 days holiday
Early Friday finishes
Loyalty days
Birthday day off
$500 annual health and wellness allowance
Employee assistance program
Long service awards

Visa sponsorship

Not detected in the job text

Hiring contact

Laurence

Keywords

Retail
Customer Data Science
Data Analysis
Client Leadership
Commercial Engine
Grocery Retail
Pricing
Media
Promotions
Stakeholder Management
Project Management
Account Planning
Customer Insights
Agile Working
Diversity and Inclusion

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