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dunnhumby

Retail Client Manager

Toronto, ON, Canada

Posting language: English
Posted: Oct 1, 2026

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Original job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

About the Role

We are building capability to support a potential partnership with a Canadian grocery retailer. This role will lead the retailer-facing relationship and help shape the account workplan from the ground up.

What You'll Be Doing

You will own day-to-day retailer relationships, delivery priorities and value creation across the proposed account.
Own and develop relationships with retailer counterparts and expand stakeholder coverage across the value chain.
Create, manage and implement the retailer account plan, including agreed value delivery.
Set and drive the client workplan so it remains aligned to business priorities.
Identify opportunities to expand dunnhumby capabilities and support the sales process through to contract.
Lead and manage the retail-facing team against account plans, renewals and measurable return on investment.

What We're Looking For

You'll bring retail client leadership, commercial thinking and the ability to turn customer priorities into coordinated delivery.
Experience within retail and confidence engaging senior retail stakeholders.
A track record of creating commercial value through products and services.
Team leadership and development capability.
Ability to connect retailer strategy, customer priorities and workplan delivery.
Strong insight interpretation, stakeholder management and storytelling skills.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

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More about this job

Responsibilities

The Retail Client Manager will lead day-to-day retailer relationships and develop account plans to drive value and growth. They will manage the retail-facing team and ensure alignment between retailer strategy and dunnhumby's delivery priorities.

Requirements

The role requires significant experience in retail client leadership and a proven track record of creating commercial value. Candidates must possess strong stakeholder management skills, team leadership capabilities, and the ability to translate customer insights into actionable workplans.

Skills

Retail client leadership
Commercial thinking
Stakeholder management
Team leadership
Account planning
Data analysis
Strategic planning
Relationship management
Value creation
Sales process
Insight interpretation
Storytelling
Project management
Business development

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for pension
25 days holiday
Early friday finishes
Birthday day off
$500 annual health and wellness allowance
Employee assistance program
Car allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Laurence

Keywords

Retail
Customer Data Science
Client Leadership
Account Management
Commercial Strategy
Grocery Retail
Data-driven Growth
Stakeholder Engagement
ROI
Business Development
Retailer Account Plan
Value Delivery
Team Management
Customer Insights
Pricing Strategy
Promotions
Media
Contract Management
Agile Working
Diversity and Inclusion

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