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dunnhumby

Retail Senior Client Lead

Montreal, QC, Canada

Posting language: English · French
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

About the Role

We are preparing for a potential new client engagement and building retail client leadership capability in Canada. This role will own senior day-to-day relationships with assigned retailer stakeholders and lead the delivery of insight-led work across agreed business areas.

What You'll Be Doing

You will combine senior relationship ownership, commercial awareness and coordinated delivery to create measurable value for the retailer.

Build and own trusted relationships with assigned retailer stakeholders across relevant business areas.
Shape and oversee account plans, workplans, delivery priorities and governance for assigned areas.
Translate retailer priorities and customer insights into clear recommendations and coordinated actions.
Identify opportunities to expand dunnhumby capabilities and contribute to revenue growth and renewals.
Coach junior colleagues and connect work across insight, data science and client leadership teams.

What We're Looking For

You'll bring senior retailer-facing experience, strong commercial judgement and the confidence to turn customer priorities into practical action.

Experience owning retailer relationships in a client-facing, insight or consulting environment.
Strong understanding of retail priorities, customer strategy and commercial decision-making.
Ability to interpret insight and communicate clear, influential recommendations.
Confidence managing multiple stakeholders, priorities and delivery commitments.
Coaching capability or experience supporting the development of others.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

Read the full bilingual original

À propos de dunnhumby

dunnhumby est le leader mondial de la Data Science appliquée aux clients, aidant les enseignes et les marques les plus ambitieuses au monde à placer le client au cœur de chaque décision. Avec près de 3 000 experts répartis en Europe, en Asie, en Afrique et dans les Amériques, nous collaborons avec des entreprises emblématiques telles que Tesco, Coca-Cola, Meijer, Procter & Gamble et Metro afin de transformer les données en croissance, en innovation et en valeur mesurable pour leurs clients.

Leadership Client

Nos équipes Leadership Client constituent le moteur commercial de dunnhumby. Elles développent des partenariats de confiance à long terme qui transforment les données clients en croissance mesurable pour les plus grandes enseignes et marques mondiales. Nous travaillons dans les secteurs de l’alimentation, de la grande distribution et du commerce spécialisé, en transformant les insights en actions concrètes sur des sujets tels que l’assortiment, la tarification, les médias et les promotions.

À propos du poste

Nous nous préparons à un éventuel nouvel engagement client et renforçons nos capacités de leadership client Retail au Canada. Ce poste sera responsable des relations quotidiennes de niveau senior avec les parties prenantes du distributeur qui lui seront confiées et dirigera la livraison de travaux fondés sur les insights dans les domaines d’activité convenus. [Ajouter : fonction du distributeur, domaine d’activité ou périmètre de catégories.

Ce que vous ferez

Vous combinerez la gestion de relations de niveau senior, la compréhension des enjeux commerciaux et la coordination de la livraison afin de créer une valeur mesurable pour le distributeur.

Développer et gérer des relations de confiance avec les parties prenantes du distributeur dans les domaines d’activité concernés.
Définir et superviser les plans de compte, les plans de travail, les priorités de livraison et la gouvernance des activités relevant de votre périmètre.
Transformer les priorités du distributeur et les insights clients en recommandations claires et en actions coordonnées.
Identifier les possibilités d’élargir les capacités de dunnhumby et contribuer à la croissance du chiffre d’affaires ainsi qu’aux renouvellements de contrats.
Accompagner les collaborateurs plus juniors et assurer la coordination des travaux entre les équipes Insights, Data Science et Leadership Client.

Ce que nous recherchons

Vous apporterez une solide expérience auprès des distributeurs, un sens commercial développé et la capacité de transformer les priorités clients en actions concrètes.

Expérience dans la gestion de relations avec des distributeurs dans un environnement orienté client, insights ou conseil.
Bonne compréhension des priorités du commerce de détail, de la stratégie client et de la prise de décision commerciale.
Capacité à interpréter les insights et à formuler des recommandations claires et convaincantes.
Aisance dans la gestion de multiples parties prenantes, priorités et engagements de livraison.
Capacité de coaching ou expérience dans l’accompagnement et le développement d’autres collaborateurs.

Ce que vous pouvez attendre de nous

Nous ne nous contenterons pas de répondre à vos attentes. Nous les dépasserons. Vous bénéficierez ainsi d’un ensemble complet d’avantages digne d’une entreprise technologique de premier plan, mais aussi d’un niveau de flexibilité personnelle auquel vous ne vous attendiez peut-être pas. Vous profiterez également d’avantages pensés avec attention, tels que des horaires de travail flexibles et un jour de congé pour votre anniversaire.

Et nous ne faisons pas que parler de diversité et d’inclusion. Nous les vivons au quotidien grâce à nos réseaux dynamiques tels que dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled et dh Thrive. Nous souhaitons que chacun ait la possibilité de révéler tout son potentiel et de donner le meilleur de lui-même tout au long du processus de recrutement. N’hésitez pas à informer votre recruteur des aménagements qui pourraient vous être utiles.

Avantages chez dunnhumby Canada

Santé : Couverture médicale et dentaire privée par l’intermédiaire de Desjardins. dunnhumby prend en charge 90 % du coût total de la prime et l’employé contribue à hauteur de 10 %.
Protection et retraite : Assurance vie, assurance décès et mutilation accidentels, assurance invalidité de courte durée et de longue durée par l’intermédiaire de Desjardins, ainsi qu’une allocation en espèces équivalente à 5 % du salaire de base destinée à un régime personnel de retraite ou d’épargne-retraite.
Congés : 25 jours de congés payés par année, en plus des jours fériés tombant pendant la semaine de travail, fins de journée anticipées le vendredi, journées de fidélité et une journée de congé pour votre anniversaire.
Bien-être : Allocation annuelle Santé et Bien-être de 500 $, accès au dh Wellness Hub et programme d’aide aux employés comprenant des ressources de soutien et jusqu’à six séances gratuites de consultation professionnelle pour les employés et leur famille.
Style de vie et avantages complémentaires : Récompenses pour ancienneté et programme de recommandation Talent Scout. Une allocation automobile est accordée aux postes de niveau G4 et plus.

Notre approche du travail flexible

Chez dunnhumby, nous valorisons et respectons les différences et nous nous engageons à bâtir une culture inclusive en créant un environnement où vous pouvez concilier une carrière réussie avec vos engagements et centres d’intérêt en dehors du travail.

Nous sommes convaincus que vous donnez le meilleur de vous-même lorsque vous bénéficiez d’un bon équilibre entre vie professionnelle et vie personnelle. Certains postes se prêtent davantage à des modalités de travail flexibles que d’autres. Si cela est important pour vous, veuillez en discuter avec votre recruteur. Nous sommes ouverts à l’exploration de solutions de travail flexibles tout au long du processus de recrutement.

Pour plus d’informations sur la manière dont nous collectons et utilisons vos renseignements personnels, veuillez consulter notre avis de confidentialité : https://www.dunnhumby.com/recruitment-privacy-notice/

About dunnhumby

Client Leadership

About the Role

What You'll Be Doing

You will combine senior relationship ownership, commercial awareness and coordinated delivery to create measurable value for the retailer.

Build and own trusted relationships with assigned retailer stakeholders across relevant business areas.
Shape and oversee account plans, workplans, delivery priorities and governance for assigned areas.
Translate retailer priorities and customer insights into clear recommendations and coordinated actions.
Identify opportunities to expand dunnhumby capabilities and contribute to revenue growth and renewals.
Coach junior colleagues and connect work across insight, data science and client leadership teams.

What We're Looking For

You'll bring senior retailer-facing experience, strong commercial judgement and the confidence to turn customer priorities into practical action.

Experience owning retailer relationships in a client-facing, insight or consulting environment.
Strong understanding of retail priorities, customer strategy and commercial decision-making.
Ability to interpret insight and communicate clear, influential recommendations.
Confidence managing multiple stakeholders, priorities and delivery commitments.
Coaching capability or experience supporting the development of others.

What You Can Expect From Us

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

Apply About employer

More about this job

Responsibilities

The role involves managing senior-level relationships with retail stakeholders and leading the delivery of insight-led work across agreed business areas. You will translate retailer priorities into actionable recommendations while coordinating between insight, data science, and client leadership teams.

Requirements

Candidates must have significant experience in a client-facing, insight, or consulting environment with a strong understanding of retail strategy. You should possess the ability to interpret complex data, manage multiple stakeholders, and demonstrate effective coaching capabilities.

Skills

Retail strategy
Data science
Commercial awareness
Account planning
Stakeholder management
Insight interpretation
Coaching
Business development
Strategic planning
Project governance
Consulting

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for retirement
25 days holiday
Early Friday finishes
Birthday day off
Annual health and wellness allowance
Employee assistance program
Long service awards
Car allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Laurence

Keywords

Retail
Data Science
Client Leadership
Customer Insights
Account Management
Commercial Strategy
Stakeholder Engagement
Business Growth
Consulting
Pricing
Assortment Planning
Media
Promotions
Retailer Relationships
Governance
Coaching
Data-driven Decision Making
Customer Strategy

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