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dunnhumby

Shopper Insights Client Manager

Toronto, ON, Canada

Posting language: English
Posted: Oct 1, 2026

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Original job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

About the Role

We are preparing for a potential new partnership with a Canadian grocery retailer. The Insights Manager will shape shopper-insight delivery across an assigned portfolio, translating retailer and supplier priorities into a focused workplan and measurable client value. [Add: portfolio, category or supplier scope.]

What You'll Be Doing

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

Build trusted relationships with CPG clients and relevant retailer stakeholders.
Shape account plans, stakeholder maps and agreed value measures.
Translate supplier, retailer and category priorities into the right insight workplan.
Lead upsell and cross-sell activity across assigned clients and prospects.
Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance.

What We're Looking For

You'll bring a balanced mix of supplier-side client leadership, insight expertise and commercial thinking.

Understanding of the CPG industry and experience in an insight or CPG business.
Leadership experience in a client-facing team environment.
Commercial judgement supported by experience selling products or services.
Confident stakeholder management across supplier and retailer organisations.
Ability to balance pipeline, client delivery, team leadership and financial priorities.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

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More about this job

Responsibilities

You will lead client relationships and insight delivery to drive commercial growth for grocery retailers and CPG brands. This involves shaping account plans, managing stakeholder expectations, and coaching team members to ensure revenue performance.

Requirements

The role requires a strong background in supplier-side client leadership and deep expertise in CPG industry insights. Candidates must demonstrate commercial judgement and the ability to manage complex stakeholder relationships across retail and supplier organizations.

Skills

Client leadership
Shopper insights
Commercial strategy
Stakeholder management
CPG industry knowledge
Account planning
Team leadership
Revenue performance
Data analysis
Retail strategy
Pricing strategy
Promotional strategy
Business development
Coaching
Financial planning

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for pension or retirement
25 days holiday
Early friday finishes
Loyalty days
Birthday day off
Annual health and wellness allowance
Employee assistance program
Long service awards
Car allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Laurence Imich

Keywords

Customer Data Science
Retailer
CPG
Shopper Insights
Client Leadership
Account Planning
Stakeholder Management
Commercial Growth
Revenue Performance
Data Analytics
Pricing
Promotions
Category Management
Business Development
Agile Working
Diversity and Inclusion
Retail Strategy
Supplier Management

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