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Added 4 mins ago
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On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 19 mins ago
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Supply Chain Director
Pontosense
Toronto, ON
- Full-time
…volumes are about to step up across both businesses. We need a leader who has scaled a hardware supply chain before, and who can turn returns and refurbishment into a real advantage on cost…
Added 19 mins ago
BS
Part-Time Sales Associate
Browns Shoes
Brampton, ON
- Part-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 19 mins ago
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Electrical Design Engineer
BGIS
Toronto, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 35 mins ago
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Dealership Retail Experience Strategist [AQ-24942]
Aquent
Canada
- Contract
Aquent is proud to partner with a globally recognized leader in the automotive industry, a company dedicated to delivering unparalleled driving experiences and exceptional customer service.…
Added 1 hour ago
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Customer Experience Associate (Future Opportunities) - Montreal-Est
TD
Saint-Léonard-d'Aston, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Canadian Commercial Banking Associate
TD
St. Catharines, ON
- Full-time
…well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances, and markets. Better business…
Added 1 hour ago
Retail Sales Associate
EssilorLuxottica Group
Kelowna, BC
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 1 hour ago
Sales Associate
EssilorLuxottica Group
Kelowna, BC
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 1 hour ago
Assistant Manager
EssilorLuxottica Group
Kelowna, BC
The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all…
Added 1 hour ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Hamilton, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
SH
Assistant Manager
Sunglass Hut
Kelowna, BC
- Full-time
The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all…
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Kelowna, BC
- Part-time
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 2 hours ago
SH
Retail Sales Associate
Sunglass Hut
Kelowna, BC
- Full-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 4 hours ago
RP
District Support Pharmacist
Rexall Pharmacy Group Ltd.
Brampton, ON
- Full-time
As a Pharmacist at Rexall, you’ll ensure excellence in patient care, customer service, and operational efficiency. Your Patient focused responsibilities will include:
Added 4 hours ago
TA
Director; Business Development Canada
Top Aces
Canada
- Full-time
Top Aces is changing the face of air combat training with our innovative technology, highly experienced team and an unparalleled safety record of more than 100 000 operational training…
Added 5 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 5 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 5 hours ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
Wealth National Office is looking for an organized and highly creative event professional to join the Wealth Client Event team.
Added 6 hours ago
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Murex specialist
Luxoft
Toronto, ON
- $6,000 to $11,000 CAD / month
- Full-time
DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide…
Added 6 hours ago
SI
Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 6 hours ago
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Kitchener, ON In-Person Hiring Event - The North West Company (November 27, 2026)
Northern/NorthMart
Kitchener, ON
- Full-time
Are you an experienced retail leader looking for an exciting and rewarding career? The North West Company is hiring Store Managers and Department Managers to lead our teams in remote…
Added 6 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills
Added 6 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills

dunnhumby

Shopper Insights Client Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

What You'll Be Doing

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

Build trusted relationships with CPG clients and relevant retailer stakeholders.
Shape account plans, stakeholder maps and agreed value measures.
Translate supplier, retailer and category priorities into the right insight workplan.
Lead upsell and cross-sell activity across assigned clients and prospects.
Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance.

What We're Looking For

You'll bring a balanced mix of supplier-side client leadership, insight expertise and commercial thinking.

Understanding of the CPG industry and experience in an insight or CPG business.
Leadership experience in a client-facing team environment.
Commercial judgement supported by experience selling products or services.
Confident stakeholder management across supplier and retailer organisations.
Ability to balance pipeline, client delivery, team leadership and financial priorities.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

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More about this job

Responsibilities

You will lead client relationships and insight delivery while driving commercial growth and team performance. This involves building trusted partnerships with CPG clients and retailers to translate data into actionable business strategies.

Requirements

The ideal candidate possesses a strong background in supplier-side client leadership and CPG industry expertise. You must demonstrate commercial judgment and the ability to manage complex stakeholder relationships across both supplier and retailer organizations.

Skills

Client leadership
Insight delivery
Commercial growth
CPG industry knowledge
Stakeholder management
Account planning
Data analysis
Team leadership
Revenue performance
Strategic planning
Retailer relations
Category management
Upselling
Cross-selling
Financial prioritization

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability
Long term disability
5% cash allowance for pension or retirement
25 days holiday
Early Friday finishes
Birthday day off
$500 annual health and wellness allowance
Employee assistance program
Long service awards
Car allowance for G4+ roles

Visa sponsorship

Not detected in the job text

Hiring contact

Mike Anderson

Keywords

Customer Data Science
CPG
Retail
Client Leadership
Account Management
Insight Delivery
Commercial Strategy
Stakeholder Management
Category Priorities
Revenue Growth
Pricing
Promotions
Media
Team Coaching
Business Development
Data Analytics
Retailer Partnerships
Agile Working
Diversity and Inclusion

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