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dunnhumby

Shopper Insights Senior Client Lead

Montreal, QC, Canada

Posting language: English · French
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

About the Role

We are preparing for a potential new client engagement and building shopper-insight capability in Canada. This role will own delivery and relationships across assigned supplier clients or categories, helping shape how insight-led partnerships are established and grown. [Add: portfolio or category scope. For Montreal, add approved French-language requirement if applicable.]

What You'll Be Doing

You will combine relationship ownership, commercial awareness and insight delivery to create customer-first value for assigned clients and categories.

Build and own relationships with assigned supplier clients and relevant retailer stakeholders.
Set and oversee account plans, delivery priorities and governance for assigned areas.
Translate analysis into clear client presentations and recommendations that support measurable change.
Identify upsell and cross-sell opportunities and support revenue growth and renewals.
Coach junior colleagues and contribute to a joined-up client plan across teams.

What We're Looking For

You'll bring client ownership, analytical thinking and the confidence to turn insight into practical commercial recommendations.

Experience owning supplier or CPG relationships in a retail-facing environment.
Strong analytical thinking supported by clear storytelling and presentation skills.
Commercial awareness and experience contributing to value creation and growth.
Confidence influencing decisions across multiple stakeholder groups.
Coaching capability or experience supporting the development of others.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

Read the full bilingual original

À propos de dunnhumby

dunnhumby est le leader mondial de la Data Science appliquée aux clients, aidant les enseignes et les marques les plus ambitieuses au monde à placer le client au cœur de chaque décision. Avec près de 3 000 experts répartis en Europe, en Asie, en Afrique et dans les Amériques, nous collaborons avec des entreprises emblématiques telles que Tesco, Coca-Cola, Meijer, Procter & Gamble et Metro afin de transformer les données en croissance, en innovation et en valeur mesurable pour leurs clients.

Leadership Client

Nos équipes Leadership Client constituent le moteur commercial de dunnhumby. Elles développent des partenariats de confiance à long terme qui transforment les données clients en croissance mesurable pour les plus grandes enseignes et marques mondiales. Nous travaillons dans les secteurs de l’alimentation, de la grande distribution et du commerce spécialisé, en transformant les insights en actions concrètes sur des sujets tels que l’assortiment, la tarification, les médias et les promotions.

À propos du poste

Nous nous préparons à un éventuel nouvel engagement client et renforçons nos capacités d’analyse des acheteurs au Canada. Ce poste sera responsable de la livraison des projets et de la gestion des relations auprès des fournisseurs clients ou des catégories qui lui seront confiés, tout en contribuant à définir et à développer des partenariats fondés sur la donnée et les insights. [Ajouter : portefeuille ou périmètre de catégories. Pour Montréal, ajouter l’exigence approuvée concernant la maîtrise du français, le cas échéant.]

Ce que vous ferez

Vous combinerez la gestion des relations clients, la compréhension des enjeux commerciaux et la livraison d’insights afin de créer de la valeur orientée client pour les clients et catégories dont vous serez responsable.

Développer et gérer les relations avec les fournisseurs clients attribués ainsi qu’avec les parties prenantes pertinentes du distributeur.
Définir et superviser les plans de compte, les priorités de livraison et la gouvernance des activités relevant de votre périmètre.
Transformer les analyses en présentations clients claires et en recommandations favorisant des résultats mesurables.
Identifier les opportunités de développement commercial, de ventes additionnelles et croisées, et soutenir la croissance du chiffre d’affaires ainsi que les renouvellements de contrats.
Accompagner et coacher les collaborateurs plus juniors et contribuer à une stratégie client cohérente et intégrée entre les différentes équipes.

Ce que nous recherchons

Vous apporterez une expérience de gestion de la relation client, un esprit analytique solide et la capacité de transformer les insights en recommandations commerciales concrètes.

Expérience dans la gestion de relations avec des fournisseurs ou des entreprises de produits de grande consommation (CPG) dans un environnement orienté retail.
Excellentes capacités d’analyse, soutenues par de solides compétences en storytelling et en présentation.
Sens commercial développé et expérience dans la création de valeur et la contribution à la croissance.
Aisance à influencer les décisions auprès de multiples groupes de parties prenantes.
Capacité de coaching ou expérience dans l’accompagnement et le développement d’autres collaborateurs.

Ce que vous pouvez attendre de nous

Nous ne nous contenterons pas de répondre à vos attentes. Nous les dépasserons. Vous bénéficierez ainsi d’un ensemble complet d’avantages digne d’une entreprise technologique de premier plan, mais aussi d’un niveau de flexibilité personnelle auquel vous ne vous attendiez peut-être pas. Vous profiterez également d’avantages pensés avec attention, tels que des horaires de travail flexibles et un jour de congé pour votre anniversaire.

Et nous ne faisons pas que parler de diversité et d’inclusion. Nous les vivons au quotidien grâce à nos réseaux dynamiques tels que dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled et dh Thrive. Nous souhaitons que chacun ait la possibilité de révéler tout son potentiel et de donner le meilleur de lui-même tout au long du processus de recrutement. N’hésitez pas à informer votre recruteur des aménagements qui pourraient vous être utiles.

Avantages chez dunnhumby Canada

Couverture médicale et dentaire privée par l’intermédiaire de Desjardins.
dunnhumby prend en charge 90 % du coût total de la prime et l’employé contribue à hauteur de 10 %.
Assurance vie.
Assurance décès et mutilation accidentels.
Assurance invalidité de courte durée et de longue durée via Desjardins.
Allocation en espèces équivalente à 5 % du salaire de base destinée à un régime personnel de retraite ou d’épargne-retraite.
25 jours de congés payés par année, en plus des jours fériés tombant pendant la semaine de travail.
Fin de journée anticipée le vendredi.
Journées de fidélité (loyalty days).
Une journée de congé pour votre anniversaire.
Allocation annuelle Santé et Bien-être de 500 $.
Accès au dh Wellness Hub.
Programme d’aide aux employés comprenant des ressources de soutien et jusqu’à six séances gratuites de consultation professionnelle pour les employés et leur famille.

Notre approche du travail flexible

Chez dunnhumby, nous valorisons et respectons les différences et nous nous engageons à bâtir une culture inclusive en créant un environnement où vous pouvez concilier une carrière réussie avec vos engagements et centres d’intérêt en dehors du travail.

Nous sommes convaincus que vous donnez le meilleur de vous-même lorsque vous bénéficiez d’un bon équilibre entre vie professionnelle et vie personnelle. Certains postes se prêtent davantage à des modalités de travail flexibles que d’autres. Si cela est important pour vous, veuillez en discuter avec votre recruteur. Nous sommes ouverts à l’exploration de solutions de travail flexibles tout au long du processus de recrutement.

Pour plus d’informations sur la manière dont nous collectons et utilisons vos renseignements personnels, veuillez consulter notre avis de confidentialité : Avis de confidentialité relatif au recrutement.

About dunnhumby

Client Leadership

About the Role

What You'll Be Doing

You will combine relationship ownership, commercial awareness and insight delivery to create customer-first value for assigned clients and categories.

Build and own relationships with assigned supplier clients and relevant retailer stakeholders.
Set and oversee account plans, delivery priorities and governance for assigned areas.
Translate analysis into clear client presentations and recommendations that support measurable change.
Identify upsell and cross-sell opportunities and support revenue growth and renewals.
Coach junior colleagues and contribute to a joined-up client plan across teams.

What We're Looking For

You'll bring client ownership, analytical thinking and the confidence to turn insight into practical commercial recommendations.

Experience owning supplier or CPG relationships in a retail-facing environment.
Strong analytical thinking supported by clear storytelling and presentation skills.
Commercial awareness and experience contributing to value creation and growth.
Confidence influencing decisions across multiple stakeholder groups.
Coaching capability or experience supporting the development of others.

What You Can Expect From Us

Benefits at dunnhumby Canada

Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

Apply About employer

More about this job

Responsibilities

You will manage relationships with supplier clients and retailer stakeholders to deliver actionable insights that drive measurable growth. Additionally, you will oversee account plans, identify business development opportunities, and coach junior team members.

Requirements

The role requires experience in managing supplier or CPG relationships within a retail environment. You must possess strong analytical skills, the ability to influence stakeholders, and proven experience in driving commercial value.

Skills

Data science
Analytical thinking
Storytelling
Presentation skills
Commercial awareness
Strategic planning
Stakeholder management
Coaching
Retail insights
CPG industry knowledge
Business development
Upselling
Cross-selling
Account management

Benefits

Private medical and dental coverage
Life insurance
Accidental death and dismemberment insurance
Short term disability insurance
Long term disability insurance
Retirement savings allowance
25 days holiday
Flexible working hours
Birthday day off
Health and wellness allowance
Employee assistance program
Long service awards
Car allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Laurence

Keywords

Customer Data Science
Retail
CPG
Shopper Insights
Account Management
Data Analysis
Commercial Strategy
Stakeholder Engagement
Business Growth
Assortment Planning
Pricing Strategy
Media
Promotions
Client Leadership
Retailer Partnerships
Revenue Growth
Contract Renewals
Mentorship
Agile Working
Diversity and Inclusion

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