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Senior Applied Epic Business Systems Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $140,000 CAD / year
- Full-time
The Senior Applied Epic Business Systems Analyst is the Canadian subject-matter expert of the Applied Epic platform, responsible for ensuring the system is optimized, well-governed, and…
Added just now
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Corporate Development Manager
Kavenex
Calgary, AB
- Full-time
Support other corporate aspects of the business including finance, marcomms, legal and external affairs.
Added 3 mins ago
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Customs Analyst
RTX
Midland, ON
- Full-time
We currently have an opening for a Global Customs Analyst at ELCAN. Reporting to the Sr. Supervisor, Global Trade, you will be responsible for the coordination of export, import and customs…
Added 14 mins ago
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Senior Network Analyst
ATCO Group
Edmonton, AB · AB · Calgary, AB
- Full-time
At ATCO, you’ll have the opportunity to shape the network foundation that connects and enables a diverse global business. As a Senior Network Analyst, you’ll influence the future of our…
Added 1 hour ago
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Investment / Securities Operations Analyst
Caldwell Securities Ltd.
Toronto, ON
- Full-time
…individuals and corporations since 1981. Caldwell’s primary business includes investment management services, mutual fund sales, and retail and institutional sales. Caldwell is a member of…
Added 1 hour ago
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Treasury Analyst
Hexaware Technologies
Mississauga, ON
- Full-time
✅ Analyze defects, perform root cause analysis, and clearly communicate findings to Business Analysts and Development teams
Added 1 hour ago
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Sr Project Controller
TekStaff IT Solutions
Toronto, ON
- Contract
5+ years of experience as a Project Control Officer, PMO/Portfolio Analyst, Project Coordinator, or similar role.
Added 1 hour ago
DR
Senior Financial Analyst 3 - Financial Services
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Temporary
…applications, accountability frameworks, policies, processes and best business…
Added 1 hour ago
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Workday HRIS Analyst
Semperis
Toronto, ON
- Full-time
We’re looking for an HRIS Analyst to join our People Operations team. *Hands-On Workday Experience Required!
Added 1 hour ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
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Digital Transformation and Technology Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. This is an excellent opportunity to contribute to strategic process improvement and digital transformation…
Added 1 hour ago
GC
REQ26-171 - Analyst - Industrial Systems
Glencore Canada
Quebec, QC
- Full-time
INTRODUCTION Working as an Analyst – Industrial Systems at Raglan Mine means living in the best of all worlds: giving your all at work, with both feet in the Far North, while enjoying long…
Added 1 hour ago
GC
Senior Analyst, Shared Service
Glencore Canada
Sparwood, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Manager, Shared Services, the Senior Analyst, Shared Services is responsible for analyzing, designing, implementing, and continuously improving Shared Services business…
Added 1 hour ago
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Senior Business Analyst, Anaplan Developer (temp. 24 months)
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 1 hour ago
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Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON · Toronto
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 1 hour ago
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Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 1 hour ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 1 hour ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 2 hours ago
NB
Senior Business Management Analyst - Equity Group
National Bank of Canada
Montreal, QC
- Full-time
The Senior Business Management Analyst supports the Equities group, with a focus on ensuring the integrity and accuracy of business intelligence data. The role is responsible for accurate…
Added 2 hours ago
AS
Applications Support Specialist
Apex Systems
Toronto, ON
- $24 to $27 USD / hour
- Contract
…practice has an opening for a tier 1 -2 application support analyst with mainframe, ticketing and monitoring experience to place at our client, a Big Five…
Added 2 hours ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
F
SQA Automation Analyst
Fujitsu
Montreal, QC
- Full-time
Added 2 hours ago
F
SQA Automation Analyst
Fujitsu
Montreal, QC
- Full-time
Added 3 hours ago
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Sr. Data Analyst, Compliance
Kraken
Remote, Canada
- Full-time
- Remote
We're looking for a Sr. Data Analyst, Compliance to join our team remotely! The primary goal of this role is to elevate decision-making by uncovering emerging trends and root causes, and by…

Durabuilt Windows & Doors

Application Support Analyst

AB, Canada
Edmonton, AB, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Apr 20, 2027
Experience: Experience: Entry-level to 1-2 years in an application support, IT helpdesk, or similar role
Posting language: English
Posted: Oct 19, 2026

Original job description

Durabuilt Windows & Doors is a leading Canadian manufacturer of high-performance windows and doors, engineered specifically for the Canadian climate. With a strong presence in the B2B and B2C markets, we provide innovative and energy-efficient solutions to builders, contractors, and homeowners across Canada.

At Durabuilt, we embrace technology and process innovation to enhance our business operations. Our IT team plays a critical role in ensuring that the ERP, CRM, HRIS, and custom-built applications used by employees and partners operate smoothly and efficiently.About the RoleWe are looking for a customer-focused and detail-oriented Application Support Analyst (On-Site) to join our IT Application Services team in Edmonton.
This role is responsible for Level 1 (L1) application support, ensuring timely resolution of support tickets, guiding end-users through application workflows, and assisting with small system changes. You will be the first point of contact for application-related issues, helping users with ERP, CRM, HRIS, and other business applications.Key Responsibilities

Monitor and manage incoming support tickets in an IT service management (ITSM) system, ensuring issues are resolved within SLA timelines
Troubleshoot and resolve Level 1 (L1) application issues, escalating complex cases to L2 support when necessary
Provide process guidance to end-users on tasks such as submitting discount approvals, updating quotes, and navigating ERP/CRM systems
Conduct small-scale user training on minor system changes to ensure smooth adoption
Create and maintain knowledge base articles to document recurring issues and standard operating procedures
Work closely with IT teams and business stakeholders to ensure seamless application performance
Assist occasionally with application testing during major system deployments or updates (rare weekend involvement)
Foster strong relationships with users, providing clear and professional communication while resolving issues

Qualifications & Experience

Education: Diploma or Bachelor's degree in IT, Computer Science, Information Systems, or a related field (preferred)
Experience: Entry-level to 1-2 years in an application support, IT helpdesk, or similar role
Technical Knowledge:
- Exposure to ERP, CRM, and HRIS systems (prior experience is an asset)
- Familiarity with IT service management (ITSM) tools such as ServiceNow, JIRA, or other ticketing systems
- Basic troubleshooting of business applications (not hardware or network support)
Certifications (Preferred, Not Required):
- ITIL Foundation (best practices in incident management)
- Microsoft Fundamentals (for those working with Microsoft applications)
- Salesforce Administrator (if working with CRM)

Key Skills & Attributes

Excellent communication skills with the ability to interact effectively with users at all levels
Strong problem-solving skills with a proactive approach to troubleshooting
Patience and adaptability when working with non-technical users
Ability to build rapport and establish positive working relationships
Attention to detail when documenting issues and creating knowledge base materials

Why Join Us?

Opportunities for career growth – move into L2 support, business analysis, or development as you gain expertise
Work with a diverse set of enterprise applications in a growing company
A supportive and collaborative IT team that values knowledge-sharing and process improvement

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More about this job

Responsibilities

Manage support tickets and resolve Level 1 issues for ERP, CRM, HRIS, and other business applications, escalating complex cases when needed. Guide and train users, document recurring issues and procedures, and collaborate with IT teams and business stakeholders to support application performance and updates.

Requirements

A diploma or bachelor’s degree in IT, Computer Science, Information Systems, or a related field is preferred, along with entry-level to 1–2 years of relevant support experience. Candidates should have basic business application troubleshooting skills, familiarity with ticketing systems, and strong communication, problem-solving, and documentation abilities; ERP, CRM, or HRIS exposure and relevant certifications are assets.

Skills

Application Support
Level 1 Troubleshooting
Ticket Management
IT Service Management
ERP Systems
CRM Systems
HRIS Systems
End-User Support
User Training
Knowledge Base Documentation
Incident Management
Problem-Solving
Communication
Attention to Detail
Application Testing

Benefits

Career Growth Opportunities
Supportive and Collaborative IT Team

Visa sponsorship

Not detected in the job text

Keywords

ERP
CRM
HRIS
IT Service Management
ServiceNow
JIRA
IT Helpdesk
Application Support
Level 1 Support
Level 2 Support
Incident Management
Service-Level Agreements
Ticketing Systems
End-User Support
Application Troubleshooting
User Training
Knowledge Base
Standard Operating Procedures
Application Testing
System Deployments
ITIL Foundation
Microsoft Fundamentals
Salesforce Administrator
Discount Approvals
Quote Management

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