Customer service representative jobs in Canada

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Added 1 month ago
L
Customer Service Representative / Customer Care Associate
Linde
Regina, SK
- Full-time
You must have excellent communication, interpersonal, and organizational skills
Added 1 month ago
HH
Customer Service Representative
HSC Holdings Inc
Toronto, ON
- $40,000 to $60,000 CAD / year
- Full-time
Due to our continued growth, our AWIN Advanced Auto Body Centre is currently looking for a Customer Service Representative to join their fantastic team!
Added 1 month ago
QT
Customer Service Representative (Track and Trace)
Quarterback Transportation
Toronto, ON
- Full-time
Must have good phone etiquette and be personable over the phone
Added 1 month ago
CK
Part Time Customer Service Representative
Circle K
Saint John, NB
- Part-time
Night shift premium
Added 1 month ago
PA
Lead, Customer Service Representative - Montreal (YUL)
Porter Airlines Inc.
Dorval, QC
- Full-time
Dependability (must have a good attendance record and reliable on-time reporting for work)
Added 1 month ago
BM
Aquatics Customer Service Representative (Plunge) - Winter - Part Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
…of a team that creates memorable experiences? As an Aquatics Customer Service Representative, you'll be the friendly face that welcomes guests to our aquatic facilities and helps set the…
Added 1 month ago
RS
Cashier/Customer Service Associate
Riide Saskatoon
Saskatoon, SK
- Full-time
Riide Holdings Inc. has an opportunity at Railway Gas & Convenience, for a Cashier. This role is primarily responsible for running the till with excellent customer service.
Added 1 month ago
CO
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Saint-Bruno, QC
- Full-time
En tant que représentant(e) du service à la clientèle, vous offrirez un service exceptionnel à nos clients en agissant comme leur principal point de contact. Vous répondrez à leurs…
Added 1 month ago
AC
Customer Service Representative - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
- Full-time
We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles,…
Added 1 month ago
AC
Customer Service Representative - Aviva AutoCare Centre
Aviva Canada
Mississauga, ON
- Full-time
We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles,…
Added 3 months ago
PA
Lead, Customer Service Representative - Montreal (YUL)
Porter Airlines Inc.
Dorval, QC
- Full-time
Dependability (must have a good attendance record and reliable on-time reporting for work)
Added 1 month ago
FE
Customer Service Representative
Future Electronics
Kirkland, QC
- Full-time
· Weekly : All PBO with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days · · Weekly : All Interco transfers with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- Up to $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
Customer Service Representative - Aviva AutoCare Centre
Aviva
Mississauga, ON · Oakville, ON · Toronto, ON
We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles,…
Added 2 months ago
DW
Customer Service Representative
Durabuilt Windows & Doors
Calgary, AB
- Full-time
Act as the main point of contact for all customer service inquires
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
TT
Customer Service Representative
TC Transcontinental
Winnipeg, MB
- Temporary
We are seeking a detail-oriented Customer Service Representative to join our Winnipeg team. Reporting to the Customer Service Supervisor, this role provides direct support to customers and…
Added 1 month ago
HS
Customer Service Representative / Inside Sales
Hercules SLR
Edmonton, AB
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Continental Chain & Rigging branch located in Edmonton, AB. Our ideal candidate will…
Added 1 month ago
CG
AP/AR Customer Service Representative
Champagne Glass and Door
Waterloo, ON
- Full-time
We’re looking for an AP/AR Customer Service Representative who is warm, organized, confident on the phone, and persistent about following up. You’ll be the first point of contact for many…
Added 1 month ago
C
Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC · Saint-Laurent-Place Vertu
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
C
Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
P
Customer Service Representative - (PT)
Prometric
Vancouver, BC · Metro Vancouver A, BC
- Part-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner…
Added 1 month ago
WM
Customer Service Representative
Westminster Mutual Insurance Company
Belmont, ON
- Full-time
Career Opportunity – Customer Service Representative (CSR)
Added 1 month ago
BC
Customer Service Representative
Bunzl Canada
Winnipeg, MB
- Full-time
The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple…

Durabuilt Windows & Doors

Customer Service Representative

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 14, 2027
Experience: 2+ years’ customer service experience
Posting language: English
Posted: Aug 21, 2026

Original job description

Our values are at the core of everything we do!

Innovative. Think ahead to stay ahead
Driver. Stay hungry and act with urgency
Ownership. No excuses. 100% accountability
Caring. For employees, partners and community
Individual. We work with great people and expect a lot from them

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

Accountabilities

50% - Customer Service

Act as the main point of contact for all customer service inquires
Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You
Document quality cases and ensure resolution with Corporate Business Units
Manage and develop chargeable service opportunities
Take payment information and other pertinent information such as address and phone numbers
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Educate customers in solving service concerns over the phone when possible
Create quotes for chargeable service items and collect payments
Address customer and team member communication in a timely and professional manner
Collaborate with internal business partners and departments
Participate in training and development activities to expand product/industry knowledge

50 % - Administration

Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service
Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module
Responsible for scheduling service appointments pre- and post-possession
Differentiate service issues into chargeable warranty and non-warranty items
Interact with CX Manager with performance management of all outstanding service work orders
Work with accounts department to create invoices upon job completion
Provide support to service as required by customer demand

Competencies

Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.

Strong attention to detail and follow up skills to ensure information is complete and accurate
Troubleshooting abilities to analyze problems and provide solutions
The ability to handle and resolve escalated inquiries and issues
Communicate effectively in English both verbal and written
High comfort level working in a fast-paced team environment that is constantly changing
Proactive and able to assimilate new information quickly
Ability to work independently, require little day-to-day oversight and work as part of a team

Education

High School Diploma OR GED

Experience / Capabilities

2+ years’ customer service experience
Call center experience is an asset
Equivalent experience will be considered
Mechanically inclined
Communicate effectively in English both verbal and written
Troubleshooting abilities to analyze problems and provide solutions
Ability to multitask, organize your time and meet multiple deadlines
The ability to handle and resolve escalated inquiries and issues
High comfort level working in a fast-paced team environment that is constantly changing
Proactive and able to assimilate new information quickly
Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs
Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Act as the primary liaison between customers and the company to resolve inquiries, complaints, and warranty issues. Manage administrative tasks including order creation, parts ordering, and scheduling service appointments using Salesforce and Field Service Lightning.

Requirements

Requires a High School Diploma or GED and at least 2 years of customer service experience. Candidates should be mechanically inclined with strong computer proficiency and the ability to handle escalated issues in a fast-paced environment.

Skills

Customer Service
Troubleshooting
Multitasking
Conflict Resolution
Time Management
Salesforce
Field Service Lightning
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Written Communication
Verbal Communication
Order Management
Scheduling
Billing

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CX
Field Service Lightning
Customer Satisfaction
Warranty Management
Order Creation
Invoicing
Call Center
Window and Door Manufacturing
Service Module
Case Management
Troubleshooting
Microsoft Office

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