Customer service representative jobs in Canada

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Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- From $17.8 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- Up to $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- $17.8 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
Customer Service Representative
Circle K
St. John's, NL
Night shift premium
Added 1 month ago
DW
Customer Service Representative
Durabuilt Windows & Doors
Calgary, AB
- Full-time
Act as the main point of contact for all customer service inquires.
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
Overnight Customer Service Representative
Circle K
Conway, NS
Night shift premium
Added 2 months ago
LC
Customer Service Clerk Part Time Day
Loblaw Companies Limited
Charlottetown, PE
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 1 month ago
GE
Customer Service Representative - Assistance Services $21.98/h
Global Excel Management
Windsor, ON
- Other
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference…
Added 1 month ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 1 month ago
N
Seasonal Customer Service Representative
Nutrien
Vermilion, AB
- Temporary
Resolve product or service issues, ensuring customer satisfaction
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
R
Customer Service Representative
RBGlobal
Oshawa, ON
- Full-time
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our…

Durabuilt Windows & Doors

Customer Service Representative

Calgary, AB, T2C 5P1, Canada

Full-time

Apply on durabuiltdoorswindows.applytojob.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 14, 2026
Experience: 2+ years’ customer service experience.
Posting language: English
Posted: Sep 15, 2026

Original job description

Our values are at the core of everything we do!

Innovative. Think ahead to stay ahead.
Driver. Stay hungry and act with urgency.
Ownership. No excuses. 100% accountability.
Caring. For employees, partners and community.
Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

Accountabilities

50% - Customer Service

Act as the main point of contact for all customer service inquires.
Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
Document quality cases and ensure resolution with Corporate Business Units.
Manage and develop chargeable service opportunities.
Take payment information and other pertinent information such as address and phone numbers.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Educate customers in solving service concerns over the phone when possible.
Create quotes for chargeable service items and collect payments.
Address customer and team member communication in a timely and professional manner.
Collaborate with internal business partners and departments.
Participate in training and development activities to expand product/industry knowledge.

50 % - Administration

Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service.
Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
Responsible for scheduling service appointments pre- and post-possession.
Differentiate service issues into chargeable warranty and non-warranty items.
Interact with CX Manager with performance management of all outstanding service work orders.
Work with accounts department to create invoices upon job completion.
Provide support to service as required by customer demand.

Competencies

Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.

Strong attention to detail and follow up skills to ensure information is complete and accurate.
Troubleshooting abilities to analyze problems and provide solutions.
The ability to handle and resolve escalated inquiries and issues.
Communicate effectively in English both verbal and written.
High comfort level working in a fast-paced team environment that is constantly changing.
Proactive and able to assimilate new information quickly.
Ability to work independently, require little day-to-day oversight and work as part of a team.

Education

High School Diploma OR GED.

Experience / Capabilities

2+ years’ customer service experience.
Call center experience is an asset.
Equivalent experience will be considered.
Mechanically inclined.
Communicate effectively in English both verbal and written.
Troubleshooting abilities to analyze problems and provide solutions.
Ability to multitask, organize your time and meet multiple deadlines.
The ability to handle and resolve escalated inquiries and issues.
High comfort level working in a fast-paced team environment that is constantly changing.
Proactive and able to assimilate new information quickly.
Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Thank you for applying!

Apply on durabuiltdoorswindows.applytojob.com About employer

More about this job

Responsibilities

The role acts as a primary liaison between customers and the company, managing inquiries, complaints, orders, and billing. It also involves administrative tasks such as scheduling service appointments, managing parts orders, and maintaining service records in company systems.

Requirements

Candidates must have at least two years of customer service experience and a high school diploma or GED. Proficiency in computer software and strong troubleshooting, communication, and organizational skills are required.

Skills

Customer service
Troubleshooting
Communication
Multitasking
Time management
Attention to detail
Conflict resolution
Data entry
Scheduling
Invoicing
Salesforce
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Mechanical aptitude

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warranty
Salesforce
Field Service Lightning
Scheduling
Invoicing
Troubleshooting
Manufacturing
Administration
Order Management
Communication
Reporting
Data Entry
Customer Satisfaction
Microsoft Office
Outlook
Word
Excel
PowerPoint
Mechanical Inclination
Call Center
Service Module
Account Management
Quality Assurance
Professionalism

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