Find work in Canada.

332,873 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Pre-Planning Director
Arbor Memorial Inc.
Trois-Rivières, QC
Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 7 mins ago
Manager, Peer-to-Peer Fundraising & Events
Lions Foundation Of Canada Dog Guides
Oakville, ON
Full-time
We are seeking a passionate, community-focused leader to join our Resource Development team. The Peer-to-Peer Fundraising & Events Manager is responsible for the strategic planning,…
Added 7 mins ago
Service Coordinator, 12-month term
People Corporation
Winnipeg, MB
Full-time
Assist members with accessing employee and family assistance programs (EFAP) and other available resources.
Added 7 mins ago
Webber - HSEQ Coordinator - Infrastructure Management
Ferrovial
Ottawa, ON · Kanata, ON
Full-time
…people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Ferrovial is also leading the development of the New Terminal One at JFK…
Added 8 mins ago
Human Resources Generalist
Intertape Polymer Group (IPG)
Truro, NS
Position Purpose: To coordinate and deliver day-to-day operational HR programs for the Truro site, including recruitment and onboarding, training and orientation support, attendance and…
Added 8 mins ago
Receptionist
Serpent River First Nation
Cutler, ON
Works in an integrated manner with other programs and services to support the needs of the residents
Added 8 mins ago
General Labourer
Serpent River First Nation
Cutler, ON
Following safety protocols, participating in training programs, and ensuring adherence to company policies and regulation
Added 8 mins ago
EOI- Certified Diabetes Educator, Napanee
Kingston Community Health Centres
Greater Napanee, ON · Napanee, Ontario
Contract
…Dietician (RD), Certified Diabetes Educator (CDE), provides community-based care in the prevention and management of diabetes. They participate in the development, implementation,…
Added 8 mins ago
Technical Business Analyst, Strategy & Operations
Scotiabank
Toronto, ON
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
Added 22 mins ago
Manager or Senior Manager, Cross Border Individual Tax
ACCA Careers
Montreal, QC
Full-time
Network in the local business community, consider business development opportunities and contribute to the preparation and delivery of competitive proposals to meet client needs
Added 23 mins ago
Cook
Inuvialuit Regional Corporation
Inuvik, NT
…all other available means. Through strong partnerships and community‑driven programs, the organization supports economic growth, cultural preservation and opportunities for current and…
Added 23 mins ago
Research and Innovation Assistant
Niagara College
Welland, ON
Part-time
…destinations – Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown…
Added 23 mins ago
Client Support Worker
Hamilton Urban Core Community Health Centre
Hamilton, ON
$35,265.59 to $42,488.16 CAD / year
Full-time
…and procedures related to the ID Clinic and supporting the Community Health Programs…
Added 23 mins ago
Primary Worker (Full-Time Evenings / Overnights)
Native Counselling Services of Alberta
Red Deer, AB
Up to $50,000 CAD / year
Full-time
…resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 23 mins ago
Primary Worker (Part time - Weekend Evenings/ Overnights)
Native Counselling Services of Alberta
Red Deer, AB
Up to $25 CAD / hour
Part-time
…for a few individuals to work casual or part time within our programs within various work schedules. Our facilities are open 24 hours, and we want individuals who are committed, ensuring…
Added 37 mins ago
Indigenous Cultural Engagement Coordinator
Carleton University
Ottawa, ON
Other
…staff and faculty and students to make a positive impact in our community and around the…
Added 37 mins ago
Intermediate Mechanical Engineer– HVAC / Building Services P.Eng
RecruitPod Canada Inc.
Vancouver, BC
Full-time
Position Purpose: Working closely with the Project Manager, acting as Technical Lead on various projects, and supporting the technical capability and production requirements of the…
Added 39 mins ago
Petroleum Manager (Full-Time) - Innisfail - Central Alberta Co-op
Co-op
Innisfail, AB
Full-time
…ideal opportunity for you! We’re currently seeking a Petroleum Manager to become part of our dynamic team in our Bulk Fuel department, based out of Innisfail, with work in Stettler as…
Added 39 mins ago
Health, Safety, & Environment Manager
Fero International Inc
Hamilton, Ontario
$100,000 to $125,000 CAD / year
Full-time
…commercial/industrial, and residential sectors. We design and build community-oriented solutions, combining innovative industrialized construction processes with an industry-leading team, a…
Added 39 mins ago
Program Manager, CHEW Project
Boyle Street Community Service Ltd
Edmonton, AB
$34.26 to $35.82 CAD / hour
Full-time
Reporting to the Director of okimaw peyesew kamik, the Program Manager of the CHEW Project is responsible for the leadership, management, and overall operations of the CHEW program,…
Added 39 mins ago
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
$32.83 to $38.3 CAD / hour
Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 39 mins ago
Mortgage Specialist
BMO
Abbotsford, BC
Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 39 mins ago
Personal Banker
BMO
Invermere, BC
Full-time
Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
Added 39 mins ago
LIFE ENRICHMENT MANAGER
Lifetimes Limited Partn
Toronto, ON
$52,000 CAD / year
Full-time
The Life Enrichment Manager reports to the General Manager and is responsible for planning, organizing, and implementing innovative programs that meet the physical, psychosocial, spiritual,…
Added 39 mins ago
Branch Manager
Air Liquide
Langley (District), BC · Burnaby, BC
Full-time
…embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the…

Durham College

IT Support Desk Analyst

Oshawa, ON, Canada

Apply by: Oct 2, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

IT Support Desk Analyst
COMPETITION NO. SS26-52

About Durham College:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Position Information:

Full-time Support Staff Position Opportunity Payband: H; Starting Rate: $38.09; Four Year Rate: $44.04 Department: IT Service Desk Hours: 35 hours per week (1) one hour lunch; shifts may be scheduled Monday to Sunday, between 7:30 AM and 9:00 PM Reporting To: Manager, Service Desk Campus Location: Oshawa and Whitby Campus. Shifts may be scheduled at either campus.

Vacancy Status:

Existing vacancy

Duties and Responsibilities:

The incumbent will be responsible for providing systems monitoring, 1st level services and support of laptops, PC’s, printers, peripherals, software as well as centric application support for College and University students, faculty and admin staff. Working closely with 2nd level support staff, key responsibilities will be incident resolution for issues related to college/university laptops, smartphones; academic workstations, computer lab workstations, managing requests and trouble tickets issues from the open state to the call closure process. Support interfaces include phone, client walk-up, chat, requests via supervisor, IT management and other ad hoc requests. The incumbent can provide support from all campus locations.

A key initiative is to ensure that service levels are met when responding to and resolving assigned calls, targeting 80% of all calls being resolved on the first contact with customer. This requires coordination and communication between clients, 2nd and 3rd level IT support, as well as 3rd party vendors if necessary.

1st Level Technical Support and Service

Provide critical system monitoring and first line support for the Durham College (DC) and Ontario Tech (OT) user community, providing thorough and concise technical support with immediate resolution where possible to clients.
Provide escalation for all calls to their respective support analysts via call ticketing system and phone.
Provide initial incident call logging and any necessary follow up with customers via telephone, chat, email and/or walk-up support ensuring quality of service.
Provide immediate first line support on all College and University user-based applications and software including, Microsoft Office Suites, Exchange mail, My DC, My ON Tech, DC Connect, Canvas, and other student focused applications as implemented.
Support mobile computing technology, including Wireless, smartphones, Windows & Apple/MAC laptops.

Ticket Management

Required to log all service and problem requests in the call logging system with the appropriate technical analysis as per departmental procedures.
Review tickets and report on trends to 2nd or 3rd level or management teams.

General Duties

Required to perform a range of general duties in the technical area as required from time to time, such as laptop distribution, administration of technical student information, asset tracking and logging etc.
Adheres to and effectively communicate established process & procedures to clients when necessary.
Required to work off hours when necessary to address issues, problems, or projects. May be required to be on call, work rotating shifts and work overtime when necessary.
Required to document technical information, notes, user guides for internal or customer use if required.
May be required to provide assistance with Active Directory & Exchange administrative tasks

Technology Research

Provides continuing research and training on technologies and applications to maintain a skill level that matches the evolution of technologies related to perform these duties and keeping applications technically current.

Meetings

Attend IT related meetings to understand user needs and all departmental.

Cross Training

Deliver cross training to other technical staff when required.

Qualifications:

A minimum of a 3-year diploma or degree in Information Technology or Business Administration
A+ Certification is required
A minimum of 5-years of related work experience in Information Technology and dealing with the public
A minimum of 2-years 1st level support in a network environment
Well-developed problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
Able to cope under high pressure and constant changes in priorities.
Excellent interpersonal skills and proven ability to work well with users.
Strong critical thinking, analytical, organizational and decision-making skills.
Familiarity with Banner, MyDC, MYOntariotech would be an asset.

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 7:00 p.m. EST on September 30, 2026. Competition number SS26-52

Contact Us T:905.721.2000 HumanResources@durhamcollege.ca
C Wing, Second Floor - 2000 Simcoe St. N. Oshawa, ON

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Land Acknowledgement
Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support and systems monitoring for students, faculty, and staff, resolving issues involving computers, mobile devices, peripherals, software, and college or university applications. Log and manage service tickets through resolution, escalate issues to higher-level support or vendors, and contribute to technical administration, documentation, research, and cross-training.

Requirements

A minimum three-year diploma or degree in Information Technology or Business Administration, A+ certification, at least five years of related IT and public-facing experience, and at least two years of first-level support in a network environment are required. Candidates should have strong problem-solving, interpersonal, analytical, organizational, and decision-making skills, and be able to work under pressure amid changing priorities.

Skills

First-Level Technical Support
Incident Resolution
Ticket Management
Systems Monitoring
Troubleshooting
Customer Service
Problem-Solving
Critical Thinking
Analytical Skills
Communication
Organization
Decision-Making
Cross-Training
Technical Documentation
Active Directory Administration
Exchange Administration

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
A+ Certification
First-Level Support
Network Environment
Systems Monitoring
Incident Resolution
Ticketing System
Ticket Management
Laptops
Desktop Computers
Printers
Peripherals
Smartphones
Windows
Apple Mac
Wireless
Microsoft Office
Exchange
MyDC
My Ontario Tech
DC Connect
Canvas
Active Directory
Asset Tracking
Technical Documentation
Customer Support
Escalation
Service Levels
Banner

Report this job