Position Title: Case Worker – HART Hub
Employment Status: Casual/On-call – Multiple Vacancies
Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply. This posting is for a new vacancy
Job Posting Deadline for Internal Candidates: November 6, 2026, at 5pm
Hours of Work Schedule: 0 - 35 hours per week, Variable hours based on operational needs and availability. Shifts may include days, evenings, overnights and weekends.
Salary Range: $28.13 - $31.06/hour commensurate on skills and experience and plus participation in HOOPP
Hiring Manager: Manager, Hart Hub
Primary Location: HART Hub | Whitby, Ontario and this community based and flexibility across various Agency locations within Durham Region is needed.
Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
About HART Hub HART Hub provides low-barrier, client-centred services to individuals experiencing homelessness and housing instability. Our approach is grounded in dignity, respect, trauma-informed practice, choice, and practical support.
As part of our expanding stabilization services, HART Hub will operate 13 stabilization units providing 24/7 accommodation and support for individuals who require a safe, stable environment while working toward longer-term housing and community stability.
We are seeking compassionate, reliable and skilled Case Workers to join our 24/7 stabilization team.
Position Overview
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Working as part of a 24/7 team, Case Workers provide a consistent and welcoming presence within the stabilization program. They develop trusting relationships with residents, support day-to-day needs, identify emerging concerns, assist with service connections and contribute to individualized housing and stabilization plans.
This position is well suited to someone who understands that stability begins with relationship, safety, dignity and consistency.
The Case Worker does not work in isolation. They collaborate closely with the HART Hub Case Management, Housing, Primary Care, Addictions, System Navigation and leadership teams to ensure residents receive coordinated support.
Key Responsibilities
Resident Support & Engagement
· Build respectful, professional and trusting relationships with residents.
· Provide consistent frontline support to residents within the stabilization units.
· Welcome new residents and assist with orientation to the program, expectations, services and available supports.
· Conduct regular check-ins with residents and respond to identified needs.
· Support residents with activities of daily living and practical problem-solving when required.
· Promote resident choice, independence, dignity and self-determination.
· Encourage participation in appropriate programming, appointments and community resources.
· Support residents in maintaining connections with family, community and service providers where appropriate and desired.
· Recognize changes in presentation, behaviour or circumstances and communicate concerns to the appropriate team member.
Stabilization & Housing Support
· Work with residents to identify immediate priorities and goals.
· Support residents in developing and following individualized stabilization plans.
· Assist residents to identify barriers to housing and community stability.
· Support residents with housing-related tasks and referrals in collaboration with the Housing and Case Management teams.
· Assist residents in accessing identification, income supports, health services, appointments, transportation and other essential resources.
· Encourage skills that support successful transition to permanent housing.
· Participate in discharge and transition planning.
24/7 Stabilization Operations
· Maintain a safe, welcoming and respectful environment within the stabilization program.
· Complete scheduled wellness checks and resident contacts in accordance with HART Hub procedures.
· Respond appropriately to resident concerns, incidents and urgent situations.
· Follow established emergency, safety, incident reporting and escalation procedures.
· Monitor the overall environment of the stabilization units and communicate emerging concerns to the appropriate supervisor.
· Assist with maintaining clean, organized and welcoming common areas.
· Support the consistent application of program policies and procedures.
· Participate in shift handovers and ensure important information is communicated between shifts.
· Work collaboratively with colleagues across all shifts to provide continuity of care.
Documentation & Communication
· Maintain accurate, timely and objective client documentation in HIFIS and PSS.
· Complete case notes, incident reports, shift documentation and other required records.
· Document significant changes, concerns, interventions and follow-up requirements.
· Maintain confidentiality and protect resident privacy.
· Communicate effectively with colleagues and partner service providers within appropriate privacy and consent requirements.
· Participate in team meetings, case conferences and other collaborative planning processes.
Team Collaboration
· Work collaboratively with Case Managers, Housing Coordinators, System Navigators, Primary Care, Addictions staff, Program Coordinators and leadership.
· Participate in multidisciplinary discussions regarding resident needs and service planning.
· Provide relevant frontline observations to support coordinated case planning.
· Contribute to a positive, respectful and supportive team culture.
· Participate in training, supervision and professional development.
What We Are Looking For
The successful candidate will demonstrate:
· A strong commitment to working with individuals experiencing homelessness, housing instability and complex barriers.
· Excellent interpersonal and relationship-building skills.
· A calm, compassionate and non-judgmental approach.
· Ability to establish appropriate professional boundaries while building meaningful relationships.
· Strong observation, communication and documentation skills.
· Ability to remain calm and effective during challenging or unpredictable situations.
· Understanding of trauma-informed and person-centred approaches.
· Ability to work independently while functioning effectively as part of a multidisciplinary team.
· Strong problem-solving and conflict-resolution skills.
· Respect for diversity, individual choice and lived experience.
· Reliability and flexibility in a 24/7 service environment.
Key Qualifications
· Post-secondary education in Social Services, Social Work, Human Services, Behavioural Sciences, Community Development or a related field is required.
· Relevant education and/or equivalent experience will be considered.
· 1-2 year’s Experience working with individuals experiencing homelessness, housing instability, mental health concerns, substance use, poverty or other complex social barriers is an asset.
· Experience in residential, shelter, supportive housing, outreach or other 24/7 social service environments is an asset.
· Current Standard First Aid and CPR certification is required or must be obtained within the required timeframe.
· Vulnerable Sector Screening is required.
· Valid driver’s licence and access to reliable transportation may be required depending on program responsibilities.
Core Competencies
Relationship-Based Practice: Builds trust while maintaining appropriate professional boundaries.
Trauma-Informed Practice: Understands how trauma can affect behaviour, communication, relationships and engagement.
Crisis Prevention & Response: Recognizes escalating situations and responds calmly, safely and appropriately.
Communication: Communicates clearly, respectfully and effectively with residents, colleagues and community partners.
Documentation: Produces accurate, objective and timely documentation.
Teamwork: Works collaboratively across shifts and disciplines to ensure continuity of support.
Adaptability: Responds effectively to changing resident needs and the realities of a 24/7 environment.
Professionalism & Boundaries: Maintains confidentiality, professional boundaries and ethical practice.
Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.
Application Process:
While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.
