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DWF (Canada)

E-Billing Team Lead

Toronto, ON, Canada

The salary range for this position is $70,000 – $90,000 per annum, dependent on experience. · Full-time

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Job details

Pay: The salary range for this position is $70,000 – $90,000 per annum, dependent on experience.
Job type: Full-time
Apply by: Oct 14, 2026
Experience: 5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience
Posting language: English
Posted: Jun 23, 2026

Original job description

Why join us?

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully.

With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients.

DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture.

Join us at DWF!

We currently have an exciting opportunity for a Billing Team Lead. This role includes oversight of national eBilling operations across Canada.

If you’re looking to take the next step in your career in a dynamic, professional, and high-performing environment, this role is for you. This opportunity is ideal for an experienced billing professional who can build strong relationships, demonstrate attention to detail, and effectively manage a high-volume workload while leading a team.

Responsibilities

Lead, coach, and support Billing team members, including oversight of national eBilling operations
Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices
Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo)
Track, analyze, and reduce invoice rejections by identifying root causes and implementing corrective actions
Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership
Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution
Respond promptly to client and internal billing inquiries, maintaining a high standard of service
Maintain billing records, file lists, and track items such as missing budgets and file closures
Monitor and follow up on outstanding invoices in collaboration with Collections
Support the team during peak periods and coordinate with Accounting to resolve billing issues
Prepare client reports and support ad hoc requests as required
Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency

What will help you succeed in this role?

5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience
Strong knowledge of eBilling systems and platforms (e.g., Legal Tracker, Passport, TyMetrix, CounselLink)
Experience working with LEDES files and manual submissions
Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms
Excellent communication and interpersonal skills, with the ability to build strong working relationships
High attention to detail with strong organizational and analytical skills
Proven problem-solving and critical thinking capabilities
Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
Strong client service orientation with a collaborative, team-focused approach
Proficiency in Microsoft Office Suite, particularly Excel

What we offer

The salary range for this position is $70,000 – $90,000 per annum, dependent on experience.

Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays and more.

Diversity & Inclusivity

Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact our clients and the communities in which we live and work. At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to reach their full potential.

At DWF, we believe in offering a comprehensive rewards package that extends beyond base salary. From flexible benefits to wellbeing programs, we are committed to supporting our people both professionally and personally.

Our recruitment process upholds the highest standards of fairness and engagement. It may include interviews, assessments, or presentations. We aim to create a positive experience for all candidates and will provide accommodations where required.

About Us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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More about this job

Responsibilities

Lead and support the billing team while overseeing national e-billing operations and the full invoice lifecycle, including preparation, submission, revisions, and distribution. Resolve complex billing issues, reduce invoice rejections, maintain billing records, coordinate with clients, Collections, and Accounting, and improve billing processes.

Requirements

Requires at least five years of e-billing experience in a law firm or professional services environment, including at least two years in a leadership role. Candidates should have strong knowledge of e-billing platforms, LEDES files, and billing systems, along with excellent communication, analytical, organizational, client service, and Microsoft Excel skills.

Skills

E-Billing Operations
Team Leadership
Invoice Processing
E-Billing Platforms
LEDES Files
Billing Systems
Client Billing Guidelines
Invoice Rejection Analysis
Problem-Solving
Analytical Skills
Client Service
Communication
Organization
Microsoft Excel
Process Improvement
Collections Coordination

Benefits

Extended Health Benefits
Dental Coverage
Long-Term Disability
Disability Insurance
Casual Dress Code
Wellbeing Allowance
Early Finish Before Statutory Holidays
Flexible Benefits
Wellbeing Programs

Visa sponsorship

Not detected in the job text

Keywords

E-Billing
Legal Services
National E-Billing Operations
Billing Team Leadership
Invoice Preparation
Invoice Revisions
Invoice Finalization
Invoice Distribution
Bottomline
TyMetrix
CounselLink
CounselGo
Legal Tracker
Passport
LEDES Files
Manual Submissions
3E
E-Billing Hub
Elite Enterprise
Client Billing Guidelines
Invoice Rejections
Billing Records
File Closures
Collections
Accounting
Client Reporting
Microsoft Office
Microsoft Excel
Process Improvement

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