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Added 11 mins ago
Director, Engineering & Operations
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Canada
Full-time
Provide hands-on technical support across mining engineering activities, including rock mechanics and ground control, ventilation, mine planning, drilling, and blasting.
Added 11 mins ago
Winding Quality Assurance Lead
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Director of Advancement
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Senior Platform Engineer – RPA & Automation : Toronto, ON : Hybrid : Full time
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Senior User Experience (UX) Researcher
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Don’t miss this opportunity! Submit your application by October 12, 2026 to be considered for this exciting opportunity.
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Added 11 mins ago
Registered Early Childhood Educator (RECE)
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Added 11 mins ago
Registered Early Childhood Educator (RECE)
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$25.86 to $27 CAD / hour
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Support licensing, health, and safety inspections and ensure regulatory compliance
Added 11 mins ago
Health Care Aide
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Part-time
…at Chartwell, you’ll provide personal care, assistance, and support to our residents, helping them live comfortably, safely, and with dignity. Your empathy, professionalism, and commitment…
Added 26 mins ago
Donor Care Coordinator
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$50,752.78 to $62,781.65 CAD / year
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Added 26 mins ago
Director, Engineering & Operations
Jobgether
Canada
Full-time
Provide hands-on technical support across mining engineering activities, including rock mechanics and ground control, ventilation, mine planning, drilling, and blasting.
Added 26 mins ago
Driver Helper
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Part-time
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Added 26 mins ago
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Added 26 mins ago
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Added 40 mins ago
Data Center Technician
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Toronto, ON
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Added 40 mins ago
Field Engineer
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$40 to $45 CAD / hour
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Added 40 mins ago
Global Account Manager
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…highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and…
Added 41 mins ago
Senior Traffic Engineer
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…from traffic calming to complete streets, which collectively support larger planning and design projects. These disciplines form the core of larger transportation planning or transportation…
Added 41 mins ago
Financial Services Representative
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…employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition…
Added 41 mins ago
Senior Talent Acquisition Partner, Capital Markets
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…source and assess best-in-class student and early talent, and support hiring team members that can help us deliver an exceptional client and employee experience. As a Senior Talent…
Added 56 mins ago
Front-end Developer (Application Development - Customer)
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Full-time
4+ years of web application development experience.
Added 56 mins ago
Dietary Aide(DA)-Part-Time (PT) Kirkland Lake
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Added 56 mins ago
House of Commons Page
House of Commons (Canada) / Chambre des communes (Canada)
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DXC Technology

Deskside Support / Field Services in Ottawa

Ottawa, ON, Canada

Job type: Full-time
Experience: Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future

What You´ll Do:

Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
Ensuring the 2nd-level support is monitored at all times during hours of operation.
Responding to requests in a courteous, professional, and appropriate manner
Documenting requests using a ticketing system.
Assessing and resolving all support requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Other duties as assigned

Who You Are:

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Experience in customer facing role either remote or face to face
Superior skills in both written and verbal communication
Problem solving skills
Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
Ability to work independently, as well as in a team environment
Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
Competence to prioritize and to redefine priorities when necessary
Knowledgeable in case management processes.
Experience handling stressful situations
Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
Knowledge of Microsoft Windows, Printers, and PDA's, etc.
Documents management system and networking an asset
Ability to lift/move up to 25lbs.
Ability to potentially stand and or walk for long periods.
Bilingualism (French/English)

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

**This position is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

Provide telephone and email support for applications, proprietary programs, and hardware while documenting requests in a ticketing system. Troubleshoot and resolve software and hardware issues, escalating complex problems when necessary.

Requirements

Requires 3-5 years of experience and Canadian citizenship with a 10-year verifiable history for security clearance. Candidates must possess strong communication skills and the ability to work on-site in Ottawa.

Skills

Helpdesk support
Troubleshooting
Hardware support
Software support
Ticketing system
Customer service
Problem solving
Communication skills
Case management
Microsoft Windows
Printer maintenance
PDA support
Network support
Document management
Technical support

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
IT Outsourcing
Infrastructure Technology
Helpdesk
Security Clearance
Hardware Troubleshooting
Software Troubleshooting
Ticketing System
Microsoft Windows
Printers
PDAs
Networking
Document Management
Customer Facing
Case Management
Technical Support
Enterprise Technology Stack

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