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Added 3 mins ago
TC
Apprentice Technician - Heavy Equipment
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- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 3 mins ago
GT
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- Full-time
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Added 3 mins ago
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Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
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Added 3 mins ago
AR
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Atria Retirement Canada - Mulberry Estates
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- Full-time
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Added 18 mins ago
WF
Bakery Team Member (Service Counter) - Full Time
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Ottawa, ON
- Full-time
Provides support as a member of the Bakery team to include receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of WFM standards.…
Added 18 mins ago
HH
Foundation Intern
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- Contract
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Added 18 mins ago
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- $36.84 to $50.24 CAD / hour
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Added 18 mins ago
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Our member is seeking a 4th Year or above 306A Plumbing Apprentice to join their skilled mechanical services team in Kitchener, ON.
Added 18 mins ago
EC
Strategic Development Program Trainee
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- Full-time
…County, opening in early 2027. As part of a small, dynamic team, you will play a key role in building the business from the ground up. Every team member will have the opportunity to…
Added 19 mins ago
Social Worker 2 (Bilingual) - AMANI: Mental Health and Substance Use Services for Black Youth
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…full-time, permanent Social Worker 2 (Bilingual) to join the team. This position will report to the senior manager of Child, Youth and Family Services (CYFS) and work collaboratively with…
Added 19 mins ago
Sales Associate-Retail
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…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 19 mins ago
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Bilingual Customer Service Representative
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- Part-time
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Added 19 mins ago
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…Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we…
Added 33 mins ago
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Added 33 mins ago
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Operations Management Trainee
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Added 48 mins ago
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Added 48 mins ago
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Added 48 mins ago
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Member Experience Supervisor
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Added 48 mins ago
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Child and Youth Counsellor, Mental Health – Temporary Part-Time (0.3) (until November 2027)
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Added 48 mins ago
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Child and Youth Counsellor, Mental Health – Temporary Part-Time (0.5) (until March 2027)
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Added 48 mins ago
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Added 48 mins ago
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Added 48 mins ago
Perioperative Quality Lead, Women's & Newborn Health
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…and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with…

Closed listing

DXC Technology

Deskside Support / Field Services in Ottawa

Ottawa, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
Posting language: English
Posted: Sep 14, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future

What You´ll Do:

Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
Ensuring the 2nd-level support is monitored at all times during hours of operation.
Responding to requests in a courteous, professional, and appropriate manner
Documenting requests using a ticketing system.
Assessing and resolving all support requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Other duties as assigned

Who You Are:

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Experience in customer facing role either remote or face to face
Superior skills in both written and verbal communication
Problem solving skills
Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
Ability to work independently, as well as in a team environment
Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
Competence to prioritize and to redefine priorities when necessary
Knowledgeable in case management processes.
Experience handling stressful situations
Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
Knowledge of Microsoft Windows, Printers, and PDA's, etc.
Documents management system and networking an asset
Ability to lift/move up to 25lbs.
Ability to potentially stand and or walk for long periods.
Bilingualism (French/English)

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

**This position is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

About employer

More about this job

Responsibilities

Provide telephone and email support for applications and computer equipment while managing 2nd-level support requests. Diagnose hardware and software issues and document all requests using a ticketing system.

Requirements

Requires 3-5 years of experience and Canadian citizenship with a 10-year verifiable history for government security clearance. Must be based in Ottawa and possess strong communication and problem-solving skills.

Skills

Technical Support
Troubleshooting
Case Management
Customer Service
Hardware Diagnostics
Software Troubleshooting
Ticketing Systems
Written Communication
Verbal Communication
Problem Solving
Microsoft Windows
Networking
Bilingualism
Document Management

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
Help Desk
Security Clearance
Microsoft Windows
Ticketing System
Hardware Support
Software Support
Case Management
IT Outsourcing
Modern Workplace
Infrastructure Technology
Bilingual
French
English

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