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Added 9 mins ago
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Animal Care Worker - Part-time occasional
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Added 9 mins ago
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Deskside Support / Field Services in Ottawa
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Ottawa, ON
- Full-time
Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Added 9 mins ago
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Added 24 mins ago
DT
Deskside Support / Field Services in Ottawa
DXC Technology
Ottawa, ON
- Full-time
Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Added 24 mins ago
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Added 24 mins ago
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DXC Technology

Deskside Support / Field Services in Ottawa

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future

What You´ll Do

Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
Ensuring the 2nd-level support is monitored at all times during hours of operation.
Responding to requests in a courteous, professional, and appropriate manner
Documenting requests using a ticketing system.
Assessing and resolving all support requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Other duties as assigned

Who You Are

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Experience in customer facing role either remote or face to face
Superior skills in both written and verbal communication
Problem solving skills
Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
Ability to work independently, as well as in a team environment
Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
Competence to prioritize and to redefine priorities when necessary
Knowledgeable in case management processes.
Experience handling stressful situations
Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
Knowledge of Microsoft Windows, Printers, and PDA's, etc.
Documents management system and networking an asset
Ability to lift/move up to 25lbs.
Ability to potentially stand and or walk for long periods.
Bilingualism (French/English)

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

This position is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

Provide telephone and email support for applications, proprietary programs, and computer equipment, documenting and prioritizing requests in a ticketing system. Troubleshoot and resolve hardware and software issues, monitor second-level support, and arrange repairs or escalate issues when needed.

Requirements

Typically requires 3–5 years of general experience or an equivalent combination of experience and college-level education, along with customer-facing experience and strong communication and problem-solving skills. Applicants must be Canadian citizens with 10 years of verifiable history in Canada, reside in the Ottawa area, and be able to obtain Canadian government security clearance; knowledge of Windows, printers, and related systems is also sought.

Skills

Help Desk Support
Customer Service
Troubleshooting
Problem Solving
Ticketing Systems
Case Management
Hardware Support
Software Support
Microsoft Windows
Printer Support
Networking
Document Management
Written Communication
Verbal Communication
Prioritization
Bilingual Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Employee Wellness Program
Life Insurance
Disability Insurance
Retirement Savings Plan
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Deskside Support
Field Services
Second-Level Support
IT Support
Ticketing System
Case Management
Troubleshooting
Hardware
Software
Microsoft Windows
Printers
Personal Digital Assistants
Document Management System
Networking
Security Clearance
Canadian Government
Customer Service
Telephone Support
Email Support
Problem Solving
DXC Modern Workplace
Infrastructure Technology Outsourcing
Microsoft Office
Bilingualism

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