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DXC Technology

Field Technician - Desktop Support - Onsite

BC, Canada
CAN BC Home based (CSC Location), Canada

Full-time

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description:

About the Team / Offering – Global Infrastructure Services – Infrastructure Services

DXC Global Infrastructure Services (GIS) manages and modernizes IT infrastructure for the world's largest enterprises through agentic, platform-led operations. We deliver cloud, security, workplace, infrastructure and business-process services that shift operations from reactive support to proactive, outcome-driven service delivery at scale, with human-in-the-loop governance.

DXC Infrastructure Services deliver agentic operations through DXC OASIS to manage large‑scale, mission‑critical environments. Autonomous, policy‑governed agents anticipate issues, optimize performance, and support remediation with human‑in‑the‑loop control, shifting operations from reactive support to pre‑emptive, resilient service delivery.

About the Role

The Field Technician - Desktop Support provides on-site helpdesk and field support to customers, ensuring that hardware, software, and equipment remain reliable and fully operational. This full-time role is central to keeping customer systems running smoothly, covering installations, repairs, upgrades, software downloads, and ongoing maintenance across a variety of equipment and environments.

In this role, you will respond directly to customer needs, from resolving hardware and equipment issues to supporting mobile devices, meeting rooms, AV systems, printers, and server rooms. You will also play a key part in onboarding support, office renovation logistics, and reactive office space needs, ensuring customers receive timely, hands-on technical assistance.

Beyond day-to-day troubleshooting, you will instruct customers on the proper operation and maintenance of their systems and equipment, and help investigate and resolve more complex installation and maintenance matters. You will track and manage work through the ticketing system, ensuring issues are properly documented and routed to the appropriate teams for follow-up, testing, and resolution.

Essential Job Functions

Provide on-site field support to customers, including installation, servicing, and repair of systems and equipment

Verify and approve the operational quality of system equipment

Resolve customer issues related to hardware installation, repair, upgrade, and maintenance

Investigate and help resolve complex installation and maintenance matters of significance

Instruct customers in the proper operation and maintenance of systems and equipment

Refer issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting

Support mobile devices and assist with employee on-boarding

Support office renovations, logistics, and reactive office space needs

Provide meeting room, AV, printer, and infrastructure support, including server room assistance

Monitor and manage support tickets via ServiceNow (SNOW)

Basic Qualifications

High school diploma or G.E.D.

1-2 years of service desk or field support experience

Experience working with hardware, software, and equipment products; hands-on experience required

Associate's degree or equivalent experience with service desk and field support in a manufacturing facility (alternate qualification path)

2-3 years of service desk or field support experience (alternate qualification path)

Ability to walk and stand for several hours

Other Qualifications

Strong interpersonal skills to work with customers and other unit personnel

Strong analytical and problem-solving skills

Strong communication skills

Strong time management and organizational skills

Ability to resolve hardware and equipment problems

Willingness to travel to other sites within 20 miles (possible)

Office/plant work environment

Ability to stand or walk for several hours

May require weekend work

May require shift work

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Field Technician provides on-site technical support, including the installation, repair, and maintenance of hardware, software, and office equipment. They are responsible for managing support tickets via ServiceNow and ensuring customer systems remain fully operational.

Requirements

Candidates must have a high school diploma or G.E.D. and 1-2 years of service desk or field support experience. Strong interpersonal, analytical, and communication skills are required to effectively resolve technical issues in a professional environment.

Skills

Desktop support
Hardware installation
Software troubleshooting
ServiceNow
Field support
AV systems
Printer maintenance
Server room assistance
Mobile device support
Customer service
Technical documentation
Time management
Problem-solving
Communication skills

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Field Technician
ServiceNow
Hardware
Software
Infrastructure
Helpdesk
AV Systems
Server Room
Troubleshooting
Onboarding
Logistics
Maintenance
IT Infrastructure
Technical Support

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Jobs in Canada