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DXC Technology

Onsite Field Services Technician, Voisey’s Bay, NL

NL, Canada
CAN NL Home based (CSC Location), Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of IT technical support experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

Onsite Field Services Technician, Voisey’s Bay, NL

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Essential Job Functions

Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.
Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Basic Qualifications

Must have High School diploma or G.E.D.
College diploma or University degree in a computer related field is an asset
3-5 years of IT technical support experience
Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
Experience working with Multifactor Authentication
Experience work with Microsoft Intune.
Experience with solving computer-related technical problems both hardware and software.
Experience with following company escalation policies

Other Qualifications

Strong interpersonal skills for interacting with team members and clients
Strong communication skills, both oral and written
Strong organization skills to balance and prioritize work
Strong analytical and problem-solving skills
Good initiative and proactivity
Experience working with radios and systems an asset
Experience working in an industrial or underground environment an asset.
Experience with Service Now ticketing system
Networking Experience and ability to troubleshoot basic to complex network problems
Experience with Mobile devices such as tablets and phones (Android and IOS).
Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox) an asset.
Experience with Cisco Call Manager
Experience with Lenovo/Dell hardware an asset.

Work Environment

Client or office environment – onsite at client facility
24/7 On Call may be required while you are onsite.
Rotation: Fly in support, 2 weeks onsite, and 2 weeks off rotation.
Shift Schedule: 12-hour days consecutive for 14 days (2 week) shifts
Shift work is rotating Days/Nights. (e.g. 6am to 6pm or 6pm to 6am).

Certifications

CompTIA A+ Certification current or previous considered an asset
CompTIA Network+ or CCNA considered an asset.

** This role is a full time ONSITE in Voisey Bay Newfoundland/Labrador **

Deadline to apply is November 8th, 2026.

DXC Technology (NYSE: DXC) recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for employment at the Voisey’s Bay Mine Site. It also recognizes a commitment to give qualified workers from Labrador priority for employment opportunities.

*Innu Nation members and Nunatsiavut beneficiaries can also apply through Vale’s Indigenous Employment Coordinators.

*Please ensure you include your full name, address, community and province when applying.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

The technician will resolve complex technology problems for end users and coordinate equipment installations, moves, and changes. They are also responsible for documenting team performance, providing technical support for projects, and training clients on system usage.

Requirements

Candidates must have a high school diploma or G.E.D. and 3-5 years of IT technical support experience. Proficiency with Windows operating systems, Office 365, and enterprise-level hardware and networking is required.

Skills

IT technical support
Windows 10
Windows 11
Office 365
Multifactor authentication
Microsoft Intune
Hardware troubleshooting
Software troubleshooting
Service Now
Network troubleshooting
Mobile device management
Cisco Call Manager
Lenovo hardware
Dell hardware
Communication skills
Problem-solving

Visa sponsorship

Not detected in the job text

Keywords

IT Technical Support
Windows 10
Windows 11
Office 365
Multifactor Authentication
Microsoft Intune
Service Now
Networking
Mobile Device Management
Cisco Call Manager
Lenovo
Dell
CompTIA A+
CompTIA Network+
CCNA
IMAC
Enterprise Environment
Hardware
Software
Fly-in Rotation
Industrial Environment
Underground Environment
Samsung Knox
Technical Documentation
System Diagnostics

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