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manager, restaurant
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- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
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sous-chef
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This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
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IF
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TL
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Transx Ltd
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Director, Corp. Partnerships, Western Regions
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CC
Signature Programs Specialist
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Calgary, AB
- $52,000 to $56,000 CAD / year
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BS
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Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…
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Food Service Team Member
Bento Sushi
Toronto, ON
- Up to $18 CAD / hour
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Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…
Added 1 hour ago
BS
Food Service Team Member
Bento Sushi
ON
- Up to $17.6 CAD / hour
- Full-time
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…

DXC Technology

Service desk Analyst at Client site in Ottawa

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-3 years’ work experience or equivalent combination of experience and college level education.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do:

Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
Ensuring the Helpdesk is always monitored during hours of operation.
Responding to calls in a timely, courteous, professional, and appropriate manner.
Assessing and resolving all service requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Documenting details of issues, and work completed to resolve them, in a ticketing system.
Other duties may also be assigned.

Who You Are:

bilingual (English/French)
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
1-3 years’ work experience or equivalent combination of experience and college level education.
IT Technical graduate applicants will be strongly considered.
Experience in customer facing role, either remote or face to face.
A positive attitude and a drive take care of client needs.
Ability to work independently as well as in a team environment.
Ability to maintain a high quality of service despite tight timelines.
Competency prioritizing and redefining priorities when necessary.
Knowledge of call routing and case management processes.
Experience applying problem solving skills in stressful situations.
Experience with Microsoft Windows, Microsoft Office, and printers.
Knowledge of document management systems, networking, and mobile phones an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply About employer

More about this job

Responsibilities

Provide telephone and email support for applications, proprietary programs, and computer equipment while monitoring the helpdesk. Troubleshoot and resolve technical issues, document all work in a ticketing system, and escalate complex problems as needed.

Requirements

Candidates must be bilingual in English and French, hold Canadian citizenship with 10 years of verifiable history, and be able to obtain government security clearance. A high school diploma and 1-3 years of relevant work experience are required.

Skills

Helpdesk support
Technical troubleshooting
Customer service
Microsoft Windows
Microsoft Office
Ticketing systems
Problem solving
Communication skills
Hardware support
Software support
Call routing
Case management
Printer support
Networking
Mobile phone support

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Helpdesk
IT Support
Bilingual
Security Clearance
Microsoft Windows
Microsoft Office
Ticketing System
Hardware Troubleshooting
Software Troubleshooting
Customer Facing
Networking
Document Management
Call Routing
Case Management
Enterprise Technology
IT Outsourcing
Modern Workplace

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