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Added 7 mins ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Requires post-secondary education in a computer science program, hands on exposure to PC hardware and software support, and excellent written and verbal communications skills. Additional…
Added 7 mins ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The role of the Senior Financial Analyst is to provide strategic support; establish strong policies and processes for the planning, budgeting, and reporting process; and provide overall…
Added 7 mins ago
Capital Markets Business Analyst
Bridgenext
Toronto, ON · Greater Toronto Area, Canada
$110,000 to $125,000 CAD / year
Full-time
Bridgenext is seeking a Capital Markets Business Analyst with strong domain knowledge and hands-on experience in reference data management systems such as Markit EDM / Opus, Bloomberg Data…
Added 22 mins ago
Data Engineer, Investments
iA Financial Group (Industrial Alliance)
Quebec, QC
Full-time
…development days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and…
Added 51 mins ago
Associate Director, IT Risk Analyst
RBC
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Added 52 mins ago
Senior Financial Analyst
Scotiabank
Toronto, ON
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
Added 1 hour ago
Senior Analyst, Sales & Trading
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Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
Analyst, Sales & Trading
Clarity
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$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 1 hour ago
Analyst / Sr Analyst, Account Services
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 1 hour ago
Consultant, Consulting - Economics
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Vancouver, BC
Full-time
Make an impact with our Consulting – Economics team as an Analyst. This diverse team of professionals understands the business needs of clients and develops innovative strategies by…
Added 1 hour ago
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
Full-time
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 3 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
Added 3 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 3 hours ago
Enterprise Architect - Applications & ERP
Nutrien
Saskatoon, SK
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 3 hours ago
Enterprise Architect - Applications & ERP
Nutrien
Calgary, AB
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 3 hours ago
Group Annuity Administrator
TELUS Health
Toronto, ON
$39,900 to $74,100 CAD / year
Full-time
A flexible schedule and a comprehensive benefits program
Added 3 hours ago
Business Systems Analyst
Superior Plus Propane Talent Acquisition
Canada
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 3 hours ago
Senior Application Analyst
Classic Fire + Life Safety
Toronto, ON
Full-time
The Senior Application Analyst serves as the organization’s primary subject matter expert for a portfolio of business-critical software applications spanning construction project…
Added 3 hours ago
Technical Analyst
RBC
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Added 3 hours ago
Senior Analyst, Software Asset Management
OMERS
Toronto, ON · Head Office Toronto
Full-time
The Senior Analyst, Software Asset Management (SAM) is an experienced SAM professional responsible for supporting the management of enterprise software assets, vendor licensing, software…
Added 3 hours ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
The role of the Senior Financial Analyst is to provide strategic support; establish strong policies and processes for the planning, budgeting, and reporting process; and provide overall…
Added 3 hours ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Montreal, QC
Full-time
The Registrations Analyst will be a member of the Regulatory Registrations team, reporting to the Senior Manager. The Registrations Analyst will be accountable for providing new and renewal…
Added 3 hours ago
Financial Analyst
Nova Scotia Health and IWK Health
Halifax, NS
The Financial Analyst reports to the Manager Corporate Transactions & Treasury who oversees Accounts Receivable, Accounts Payable and provides support to IWK leaders (ELT, Directors,…

DXC Technology

Service desk Analyst at Client site in Ottawa

Ottawa, ON, Canada

Job type: Full-time
Experience: 1-3 years’ work experience or equivalent combination of experience and college level education.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do:

Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
Ensuring the Helpdesk is always monitored during hours of operation.
Responding to calls in a timely, courteous, professional, and appropriate manner.
Assessing and resolving all service requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Documenting details of issues, and work completed to resolve them, in a ticketing system.
Other duties may also be assigned.

Who You Are:

bilingual (English/French)
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
1-3 years’ work experience or equivalent combination of experience and college level education.
IT Technical graduate applicants will be strongly considered.
Experience in customer facing role, either remote or face to face.
A positive attitude and a drive take care of client needs.
Ability to work independently as well as in a team environment.
Ability to maintain a high quality of service despite tight timelines.
Competency prioritizing and redefining priorities when necessary.
Knowledge of call routing and case management processes.
Experience applying problem solving skills in stressful situations.
Experience with Microsoft Windows, Microsoft Office, and printers.
Knowledge of document management systems, networking, and mobile phones an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

Provide telephone and email support for applications, proprietary programs, and computer equipment while monitoring the helpdesk during operating hours. Troubleshoot and diagnose software and hardware issues, document all service requests in a ticketing system, and resolve problems before escalation.

Requirements

Candidates must be bilingual in English and French, hold Canadian citizenship with 10 years of verifiable history for security clearance, and reside in the Ottawa area. A high school diploma and 1-3 years of relevant work experience are required, with a preference for IT technical graduates.

Skills

Helpdesk support
Technical troubleshooting
Customer service
Microsoft Windows
Microsoft Office
Ticketing systems
Problem solving
Hardware repair
Software diagnostics
Call routing
Case management
Communication skills
Bilingualism
Networking
Document management

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Helpdesk
IT Support
Customer Service
Microsoft Windows
Microsoft Office
Ticketing System
Hardware
Software
Networking
Mobile Phones
Security Clearance
Bilingual
Troubleshooting
Case Management
Call Routing
Technical Support
Onsite
Ottawa
DXC Technology

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