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Added 12 mins ago
Customer Support Specialist, Infinity
Aquila
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the…
Added 12 mins ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
…accordance with the organization’s requirements. Your skills in technology and your ability to anticipate innovation actively help develop, standardize and implement large-scale IT systems,…
Added 12 mins ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
…accordance with the organization’s requirements. Your skills in technology and your ability to anticipate innovation actively help develop, standardize and implement large-scale IT systems,…
Added 12 mins ago
Senior Advisor, System and infrastructure operations, Maintenance and development
Desjardins
Montreal, QC
Full-time
…Interpersonal savvy is therefore essential. You serve as integrator, specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More…
Added 26 mins ago
Gift/Donation Administrator & Data Analyst
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
$67,000 to $76,000 CAD / year
Full-time
We are seeking a detail-oriented, analytical and collaborative Gift Administration & Data Specialist to join a high-performing team at our downtown Toronto office.
Added 26 mins ago
Human Resources Manager
Mariani Metal Group
Toronto, ON
Full-time
Company Description Mariani Metal Group is a specialist in high-end architectural metal and glass, partnering with leading architects, designers, and contractors to transform complex…
Added 27 mins ago
HCM Specialist (Workday)
407 ETR
Woodbridge, ON
Full-time
The HCM Specialist is an on-site role based at 407 ETR's Woodbridge office. The individual will be reporting to the Team Leader, Human resources and will be responsible for supporting the…
Added 27 mins ago
Reporting & Analytics Specialist, 1 year contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
$61,582.5 to $86,215.5 CAD / year
Full-time
We’re looking for a Reporting & Analytics Specialist, 1 year contract to play a key role in transforming data into actionable insights that support decision-making across all TJX Canada…
Added 27 mins ago
Senior Manager, GTB Commercial Banking - Montreal
Scotiabank
Montreal, QC
The Senior Manager, Global Transaction Banking, is a specialist who possesses a strong understanding of both payment and cash management products as well as deposit options. They are…
Added 27 mins ago
Microsoft SharePoint & Power Platform Developer
Calgary West Central Primary Care Network
Remote, Canada
Full-time · Remote
…software development, software engineering, business and computer information technology, or similar is…
Added 27 mins ago
Specialist, Integrations & Catalog Management
Softchoice
Toronto, ON
Post-secondary diploma or degree in Business, Computer Sciences, Information Technology or related fields
Added 27 mins ago
ServiceNow Developer (ITSM Module) At Client Site in Ottawa
DXC Technology
Ottawa, ON
Full-time
At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 42 mins ago
Sr MTS - QA Audit
MDA
Richmond, BC
Full-time
Assist the Process Specialist with business‑process change management.
Added 55 mins ago
Procurement Specialist
ANDRITZ
Pointe-Claire, QC
Full-time
ANDRITZ Canada is looking for an experienced procurement specialist who can execute the sourcing, award and fulfillment (supply chain) management of fabrication of components, materials,…
Added 57 mins ago
Project Manager
Coegi
Toronto, ON
Asset & Communication Management: Maintain accurate project information in Asana and related tools; keep teams aligned across email, Slack, and meetings.
Added 1 hour ago
Head of People
MineSense
Vancouver, BC
Full-time
Added 1 hour ago
Sales Representative
Prime Communications Canada Inc
Huntsville, ON
Up to $17.6 CAD / hour
Full-time
…leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses. As the world of wireless technology continues to…
Added 1 hour ago
Agency Operations Specialist - MA4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
As an Agency Operations Specialist, you lead the coordination of customer service and financial support between MNIT Enterprise, MNIT DPS, and DPS divisions. It serves as the department…
Added 1 hour ago
Specialist, Payroll Project - Peoples & Culture - FT Admin
Humber College
Toronto, ON
Full-time
The Specialist, Payroll Project plays a key role in supporting payroll transformation, technology, and process improvement initiatives while maintaining a strong connection to day-to-day…
Added 1 hour ago
Head of People
MineSense Technologies Ltd.
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
Added 1 hour ago
Project Manager
Coegi
Toronto, ON
Full-time
Asset & Communication Management: Maintain accurate project information in Asana and related tools; keep teams aligned across email, Slack, and meetings.
Added 1 hour ago
Outbound Logistics Business Manager
Cimpress/Vista
ON · Lakeshore, ON
…the USA, Canada and Mexico. We are looking for a logistics specialist who is ready to own the performance of our outbound shipping network, ensuring millions of customized products arrive…
Added 1 hour ago
Internal Investigation Unit - Business Advisor Specialist IIU
Intact FC
AB · Winnipeg, MB · Saint John, NB · Moncton, NB · Toronto, ON · Mississauga, ON · Montreal, QC · Quebec, QC · Laval, QC · Saint-Hyacinthe, QC · Victoria, BC · Vancouver, BC · Dartmouth, NS · Calgary, AB
Full-time
Internal Investigation Unit - Business Advisor Specialist IIU
Added 1 hour ago
Insurance Coordinator
ZenaTech Inc.
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
ZenaTech is a Nasdaq-listed technology company focused on AI drone, Drone as a Service (DaaS), and Technology solutions for mission-critical applications for business and governments. We…
Added 1 hour ago
eLearning & Facilitation Specialist (Edmonton location)
Alberta Pensions Services Corporation (APS)
AB · Edmonton, AB
$79,615.84 to $96,079.75 CAD / year
Full-time
Position: Facilitation & eLearning Experience Specialist

DXC Technology

ServiceNow Developer (ITSM Module) At Client Site in Ottawa

Ottawa, ON, Canada

Job type: Full-time
Experience: Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

**This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil**

What You´ll DO:

Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations.
Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Participate in identifying and resolving process bottlenecks.
Design, develop, and implement solutions using ServiceNow platform capabilities.
Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Customize and configure ServiceNow applications based on business needs.
Configure the ServiceNow platform to meet the organization's ITOM requirements.
Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities:

Discovery, Service Mapping, Event Management:

Discover devices and applications across various network segments to ensure data quality of CMDB.
Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development:

Conduct requirements analysis for development of new features, components and enhancements to existing components.
Conduct or participate in design discussions, design/code walkthrough meetings.
Design, develop, review, test, deploy and support out of the box solutions in the platform.
Ensure compliance to customers security best practices and coding standards.
Ensure compliance to customers reference architecture and requirement/design artefacts.
Ensure compliance to customers development and release methodologies (CM/CI/CD).
Navigate and adapt to various environments providing support for and working closely with customers.
Contribute to production work including deployments and incident and problem management.

Integration:

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.

Reporting:

Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement:

Stay informed about industry best practices and evolving regulatory requirements.
Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are

Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Proven experience in business process transactions
Proficiencies in business process management and optimization
Experience with system administration, and of ServiceNow.
Experience with User Management including groups, users, roles, ACLs, etc.
Experience in setting up and managing out of the box applications.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Ability to learn quickly and adapt to new technologies.
Experience in Observability a plus.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

The developer will design, implement, and optimize ServiceNow solutions while collaborating with cross-functional teams to translate business requirements into technical specifications. They will also provide technical expertise for ITSM, ITOM, and CSM modules, including managing workflows, forms, and data integrations.

Requirements

Candidates must have at least 5 years of software development experience with strong skills in ServiceNow ITSM/ITOM modules. This role requires Canadian citizenship and the ability to obtain government security clearance with a 10-year verifiable history on Canadian soil.

Skills

ServiceNow
ITSM
ITOM
CSM
Discovery
Service Mapping
Event Management
CMDB
Workflow automation
Scripting
Data migration
Requirements analysis
Observability
Technical documentation
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CSM
CMDB
Discovery
Service Mapping
Event Management
Automation
Workflow
Scripting
Observability
CI/CD
Data Migration
Security Clearance
Six Sigma
PMP
Cloud Services
Business Process Management
Technical Architecture
System Administration
API Integration
Dashboarding
KPI
Root Cause Analysis
Software Development
Agile
Consulting
IT Infrastructure
Regulatory Compliance

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