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Added 15 mins ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 1 hour ago
Senior Oracle Budgeting and Planning (PBCS) Specialist
NTT DATA Services
Toronto, ON
We are currently seeking a Senior Oracle Budgeting and Planning (PBCS) Specialist to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 2 hours ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
Ink
Toronto, ON
Full-time
You’ll own application, data, context graph, AI, security, and infrastructure architecture end to end.
Added 4 hours ago
Sr. Solutions Architect | Architecte de solutions senior, Agentic WorkSpaces Canada
Amazon
Toronto, ON · Montreal, QC
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the…
Added 18 hours ago
Senior Geotechnical Engineer, Tailings & Mine Waste
Equilibrium
Canada
Full-time
We are seeking an accomplished Senior Geotechnical Engineer - Tailings & Mine Waste to join our growing Tailings & Mine Waste team. Our team delivers engineering and consulting services for…
Added 1 day ago
Senior Geotechnical Engineer, Tailings & Mine Waste
Equilibrium
Remote, Canada
Full-time · Remote
We are seeking an accomplished Senior Geotechnical Engineer – Tailings & Mine Waste to join our growing Tailings & Mine Waste team. Our team delivers engineering and consulting services for…
Added 1 day ago
Turnaround Cost Controller
Brunel
Calgary, AB
Contract
This position provides analytical support, develops standardized reporting solutions, and assists site turnaround teams with cost reporting, forecasting, and performance analysis. The role…
Added 1 day ago
Senior Infrastructure Security Specialist
Kepler Communications Inc.
Toronto, ON
Full-time
As Senior Infrastructure Security Specialist, you will protect Kepler’s corporate, cloud, and operational infrastructure. Reporting to the VP, Information Security & CISO, you will own and…
Added 1 day ago
Senior OT Control Systems - Engineering Specialist
Mariner Innovations
Saint John, NB
Full-time
…technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data,…
Added 2 days ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
…technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data,…
Added 2 days ago
Senior Geotechnical Engineer, Mine Waste
Equilibrium
Remote, Canada
Full-time · Remote
We are seeking an accomplished Senior Geotechnical Engineer – Mine Waste to join our growing Mine Waste team. Our team delivers engineering and consulting services for tailings storage…
Added 2 days ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
…technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data,…
Added 2 days ago
ServiceNow Developer (ITSM Module) At Client Site in Ottawa
DXC Technology
Ottawa, ON
Full-time
Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
Added 2 days ago
Development Security Specialist (Industrial Oil & Gas Applications)
Pengcorp Ltd.
Calgary, AB
Full-time
Role: Development Security Specialist (DevSecOps)
Added 3 days ago
Staff DevSecOps Specialist
AlayaCare
Montreal, QC
…detection-as-code practices and log source onboarding, and serve as senior technical lead during security incidents affecting cloud and application infrastructure, owning the engineering…
Added 3 days ago
Systems Integration Specialist
McMaster University
Hamilton, ON
Full-time
The Systems Integration Specialist is part of the Networks team in University Technology Services (UTS) and plays a key role in delivering and advancing the University’s enterprise network…
Added 16 days ago
BIM Specialist - Buildings
Graham
Toronto, ON
Full-time
Graham is actively recruiting a BIM Specialist to support the Buildings Division. Reporting to the BIM Lead, this role supports a specific project and provides BIM-related assistance to…
Added 10 days ago
Production Operations Manager
BMO
Toronto, ON · SCC
Full-time
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Added 6 days ago
Senior Vulnerability Management Specialist
OXARO Inc.
Ottawa, ON
Contract
Identify and report risks to Tenable Nessus instances, components, and scanning data arising from vendor updates and upgrades, infrastructure changes, supply chain vulnerabilities, and…
Added 6 days ago
Senior Help Desk Support & System Administrator
Strategic Group
Calgary, AB
The Senior Help Desk Support & System Administrator is responsible for delivering advanced technical support while owning the day-to-day administration of the organization’s core server,…
Added 6 days ago
Chief Site reliability Engineering Developer
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Site Reliability Engineering Developer on the Observability team at National Bank means acting as a specialist in software engineering, observability and automation.…
Added 6 days ago
Category Specialist
Graham
Calgary, AB
Full-time
Reporting to Senior Category Manager, Category Specialist is accountable for developing supply chain category management strategies and solutions for various operational spend categories…
Added 7 days ago
Controls Specialist (QA/QC) - Building Automation Systems (QAQC002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our Client is seeking an experienced Controls Specialist – QA/QC to support the technical assessment and quality review of Building Automation System (BAS) infrastructure as part of a…
Added 7 days ago
Intermediate / Senior Qualified Aquatic Environment Specialist (QAES)
Compass Geomatics Ltd.
Canada
Full-time
Compass Geomatics is seeking an Intermediate / Senior Qualified Aquatic Environment Specialist (QAES) to support aquatic, fisheries, environmental construction, and regulatory projects.…
Added 7 days ago
Procurement Manager – Systems Track
Trillium Rail Partners
Mississauga, ON
Full-time
Reporting to the senior Procurement / Supply Chain leadership, the Procurement Manager will be responsible for developing and executing procurement strategies for complex rail and transit…

DXC Technology

ServiceNow Developer (ITSM Module) At Client Site in Ottawa

Ottawa, ON, Canada

Job type: Full-time
Experience: Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

**This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil**

What You´ll DO:

Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations.
Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Participate in identifying and resolving process bottlenecks.
Design, develop, and implement solutions using ServiceNow platform capabilities.
Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Customize and configure ServiceNow applications based on business needs.
Configure the ServiceNow platform to meet the organization's ITOM requirements.
Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities:

Discovery, Service Mapping, Event Management:

Discover devices and applications across various network segments to ensure data quality of CMDB.
Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development:

Conduct requirements analysis for development of new features, components and enhancements to existing components.
Conduct or participate in design discussions, design/code walkthrough meetings.
Design, develop, review, test, deploy and support out of the box solutions in the platform.
Ensure compliance to customers security best practices and coding standards.
Ensure compliance to customers reference architecture and requirement/design artefacts.
Ensure compliance to customers development and release methodologies (CM/CI/CD).
Navigate and adapt to various environments providing support for and working closely with customers.
Contribute to production work including deployments and incident and problem management.

Integration:

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.

Reporting:

Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement:

Stay informed about industry best practices and evolving regulatory requirements.
Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are

Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Proven experience in business process transactions
Proficiencies in business process management and optimization
Experience with system administration, and of ServiceNow.
Experience with User Management including groups, users, roles, ACLs, etc.
Experience in setting up and managing out of the box applications.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Ability to learn quickly and adapt to new technologies.
Experience in Observability a plus.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

The developer will design, implement, and optimize ServiceNow solutions while collaborating with cross-functional teams to translate business requirements into technical specifications. They will also provide technical expertise for ITSM, ITOM, and CSM modules, including managing workflows, forms, and data integrations.

Requirements

Candidates must have at least 5 years of software development experience with strong skills in ServiceNow ITSM/ITOM modules. This role requires Canadian citizenship and the ability to obtain government security clearance with a 10-year verifiable history on Canadian soil.

Skills

ServiceNow
ITSM
ITOM
CSM
Discovery
Service Mapping
Event Management
CMDB
Workflow automation
Scripting
Data migration
Requirements analysis
Observability
Technical documentation
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CSM
CMDB
Discovery
Service Mapping
Event Management
Automation
Workflow
Scripting
Observability
CI/CD
Data Migration
Security Clearance
Six Sigma
PMP
Cloud Services
Business Process Management
Technical Architecture
System Administration
API Integration
Dashboarding
KPI
Root Cause Analysis
Software Development
Agile
Consulting
IT Infrastructure
Regulatory Compliance

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