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Added 14 mins ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 14 mins ago
Field Marketing Specialist
MaintainX (An Autodesk Company)
Remote, Canada
$67,000 to $98,000 CAD / year
Full-time · Remote
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion…
Added 29 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Lead the design, implementation, and enhancement of OT and industrial control system solutions to support operational and business objectives.
Added 29 mins ago
Sr. HR Business Partner
Eclipse Automation
Cambridge, ON
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 59 mins ago
Simulation Specialist - FPGA Development
Ametek, Inc.
Winnipeg, MB
Design and implement mathematical algorithms, numerical techniques, and software/firmware solutions for real-time simulation using tools and languages such as C/C++, HLS, VHDL, and related…
Added 59 mins ago
Application Specialist (AWS)
Bell
Toronto, ON
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 1 hour ago
Reporting & Analytics Specialist, 1 year contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
$61,582.5 to $86,215.5 CAD / year
Full-time
We’re looking for a Reporting & Analytics Specialist, 1 year contract to play a key role in transforming data into actionable insights that support decision-making across all TJX Canada…
Added 1 hour ago
Commissioning Specialist, Buildings
WSP
Calgary, AB
Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON
Full-time
…feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the…
Added 1 hour ago
Senior Full Stack Developer – Cloud & Platform Engineering
Yochana
Calgary, AB
Full-time
We are seeking a Senior Full Stack Developer to design, build, and support secure, scalable, cloud native applications across the full stack. This role combines hands on software…
Added 1 hour ago
Account Executive
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 2 hours ago
Hardware Production Specialist
Niricson
Victoria, BC
Full-time
We're looking for a Production Specialist to help bring our sensor products from Engineering into reliable, field-ready production. This is a hands-on opportunity to work across hardware,…
Added 2 hours ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Lead the design, implementation, and enhancement of OT and industrial control system solutions to support operational and business objectives.
Added 2 hours ago
Logistics & Trade Compliance Specialist
Delta-Q Technologies
Burnaby, BC
Full-time
…in high efficiency power electronics and embedded software design delivers innovative battery charging solutions to meet the evolving needs of its customers. With over 4 million vehicles…
Added 2 hours ago
Automation Specialist
Bunge
Regina, SK
The Automation Specialist is responsible for implementing, maintaining, and supporting industrial control system software and hardware technologies across facility operations. This role…
Added 3 hours ago
Logistics & Trade Compliance Specialist
Delta-Q Technologies
Burnaby, BC
Full-time
…in high efficiency power electronics and embedded software design delivers innovative battery charging solutions to meet the evolving needs of its customers. With over 4 million vehicles…
Added 3 hours ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
…compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…collaborate with business stakeholders and technical teams to plan, design, and implement digital solutions that drive efficiency and business value through the use of new and existing…
Added 3 hours ago
Senior Project Manager
VML Canada (English)
Toronto, ON
Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.
Added 3 hours ago
PR Lead
ramarketing
Toronto, ON
Full-time
…businesses, building genuine partnerships to enhance their marketing, design, content, and PR strategies. With offices in the UK, US, and Canada, and over 80 global industry experts, we…
Added 3 hours ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
Develop complex execution strategies, analyze, design and document business products and solutions.
Added 3 hours ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
…client and partner requirements and you recommend appropriate IT solutions. You plan, prioritize and coordinate work to stay on schedule and meet objectives. Your projects and initiatives…
Added 3 hours ago
Senior Advisor, System and infrastructure operations, Maintenance and development
Desjardins
Montreal, QC
Full-time
…Interpersonal savvy is therefore essential. You serve as integrator, specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More…
Added 3 hours ago
Ingénieur de données et spécialiste des plateformes/ Data Engineer & Platform Specialist
ALUMO
Montreal, QC
Full-time
Alumo est le principal fournisseur de régimes étudiants et de solutions de bien-être. Avec des décennies d’expertise et d’innovation, nous soutenons maintenant plus de 1,5 million…
Added 4 hours ago
HCM Specialist (Workday)
407 ETR
Woodbridge, ON
Full-time
The HCM Specialist is an on-site role based at 407 ETR's Woodbridge office. The individual will be reporting to the Team Leader, Human resources and will be responsible for supporting the…

DXC Technology

ServiceNow Developer (ITSM Module) At Client Site in Ottawa

Ottawa, ON, Canada

Job type: Full-time
Experience: Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

**This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil**

What You´ll DO:

Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations.
Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Participate in identifying and resolving process bottlenecks.
Design, develop, and implement solutions using ServiceNow platform capabilities.
Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Customize and configure ServiceNow applications based on business needs.
Configure the ServiceNow platform to meet the organization's ITOM requirements.
Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities:

Discovery, Service Mapping, Event Management:

Discover devices and applications across various network segments to ensure data quality of CMDB.
Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development:

Conduct requirements analysis for development of new features, components and enhancements to existing components.
Conduct or participate in design discussions, design/code walkthrough meetings.
Design, develop, review, test, deploy and support out of the box solutions in the platform.
Ensure compliance to customers security best practices and coding standards.
Ensure compliance to customers reference architecture and requirement/design artefacts.
Ensure compliance to customers development and release methodologies (CM/CI/CD).
Navigate and adapt to various environments providing support for and working closely with customers.
Contribute to production work including deployments and incident and problem management.

Integration:

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.

Reporting:

Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement:

Stay informed about industry best practices and evolving regulatory requirements.
Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are

Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Proven experience in business process transactions
Proficiencies in business process management and optimization
Experience with system administration, and of ServiceNow.
Experience with User Management including groups, users, roles, ACLs, etc.
Experience in setting up and managing out of the box applications.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Ability to learn quickly and adapt to new technologies.
Experience in Observability a plus.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

The developer will design, implement, and optimize ServiceNow solutions while collaborating with cross-functional teams to translate business requirements into technical specifications. They will also provide technical expertise for ITSM, ITOM, and CSM modules, including managing workflows, forms, and data integrations.

Requirements

Candidates must have at least 5 years of software development experience with strong skills in ServiceNow ITSM/ITOM modules. This role requires Canadian citizenship and the ability to obtain government security clearance with a 10-year verifiable history on Canadian soil.

Skills

ServiceNow
ITSM
ITOM
CSM
Discovery
Service Mapping
Event Management
CMDB
Workflow automation
Scripting
Data migration
Requirements analysis
Observability
Technical documentation
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CSM
CMDB
Discovery
Service Mapping
Event Management
Automation
Workflow
Scripting
Observability
CI/CD
Data Migration
Security Clearance
Six Sigma
PMP
Cloud Services
Business Process Management
Technical Architecture
System Administration
API Integration
Dashboarding
KPI
Root Cause Analysis
Software Development
Agile
Consulting
IT Infrastructure
Regulatory Compliance

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