Jobs in Canada

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Added 3 hours ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 3 hours ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 3 hours ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 4 hours ago
FN
Accounts Analyst, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As Accounting Analyst, Jordan’s Principle, you will provide an intermediate level of specialized expertise in reviewing and verifying AP documentation and ensuring payments are timely,…
Added 4 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
**This role requires you to be on-site 4 days per week, Friday is a work from home day
Added 5 hours ago
A
Senior Treasury Business Analyst-1862
Amyantek
Toronto, ON
- Contract
Position title: 1862 - Treasury Project Analyst
Added 6 hours ago
R
Systems Engineering Analyst
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 6 hours ago
H
Treasury Project Analyst
Hays
Toronto, ON
- Contract
Extension / Conversion: Possible based on business needs and performance
Added 6 hours ago
B
Treasury Project Analyst
Bevertec
Toronto, ON
- Contract
Experience in project delivery, business analysis, process improvement, and change management.
Added 6 hours ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 6 hours ago
TI
Treasury Project Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Treasury Project Analyst"
Added 6 hours ago
B
Treasury Project Analyst
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Treasury Project Analyst | 9-Month Contract | Toronto, ON (Hybrid)
Added 6 hours ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
Note: This is an office-based position, and individuals are expected to be in the office 5 days per week
Added 6 hours ago
IC
Project Analyst -- Treasury
Infotek Consulting Inc.
Toronto, ON
- $45 to $52 CAD / hour
- Contract
We are seeking a Treasury Project Analyst to support the implementation and adoption of treasury and payment solutions, including Kyriba. This role will coordinate project delivery,…
Added 7 hours ago
C
Accounting & Finance Analyst / Analyste, comptabilité et finance
ClicCash
Montreal, QC
- Full-time
ClicCash Canada is hiring: Accounting & Finance Analyst
Added 8 hours ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
Note: This is an office-based position, and individuals are expected to be in the office 5 days per week
Added 8 hours ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to…
Added 8 hours ago
FH
Analyst, Financial
Fraser Health
Surrey, BC
- Full-time
We want you to bring your financial analysis and business expertise to our team. Our service excellence is built on members taking responsibility for their own performance and aiming to…
Added 8 hours ago
LT
Senior Technical Business Systems Analyst – Payments (11+ Years) / Toronto, ON, Canada
LogicsT Technologies
Toronto, ON
- Contract
Work Arrangement: Candidates must be available to work onsite in Toronto, ON, 3 days per week.
Added 9 hours ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 9 hours ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 9 hours ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 10 hours ago
LT
Senior Business Systems Analyst – Payments (11+ Years) / Toronto, ON, Canada
LogicsT Technologies
Toronto, ON
- Contract
Work Arrangement: Candidates must be available to work onsite in Toronto, ON, 3 days per week.
Added 10 hours ago
EC
Business Analyst
Experis Canada
Toronto, ON
- Contract
Experience in payments operations, reconciliation, exception management, and settlement processes.
Added 10 hours ago
D
Corporate Controller
DAC
Toronto, ON
- Full-time
You understand the practical differences in cross-border accounting, tax, payroll, banking and compliance, and can lead work across both markets

DXC Technology

Sr Analyst II Service Management (Onsite Quebec Location)

QC, Canada
CAN QC Client Site (CSC Location), Canada

Full-time

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description:

Job Description – Major Incident Management Analyst

DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and improve processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. This role will be part of a Global Command Center team that will cover 24/7 support activities identified below for all our locations in more than 160 locations around the globe.

As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute the various service restoration activities such as engaging our technical teams, 3rd party service providers, decisions, timely communications, reporting, escalations, etc.

A company of our scope and global reach manages a significant amount major incidents on a weekly basis, with a great deal of visibility and requires a sense of urgency to resolve the service disruptions.

A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives.

The successful candidate for this role will quickly become familiar with Pratt’s Major incidents processes, engagement of all key support roles, decisions to restore services, Communications, ensuring that tasks or corrective steps in AARs/RCA really address the root cause of the service disruptions.

Key Responsibilities Include:

MIM Acknowledgment of escalated Incident tickets from the Command Center team
Information gathering from User who reported the problem
P1 tickets affecting Business Operations; MIM to contact the ServiceDesk to create a corresponding "child" ticket
Review and confirm major incident classifications with business owners and support teams
Send major incident communications using our standard MI templates every 30 minutes
Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc
Define/confirm initial problem severity level and include/save in problem ticket
Initiate and lead major incident bridge calls
Coordinate problem with technical teams/service providers and define action owners
Determine if a work-around/temporary solution can be put in place to restore service
Provide timely updates to GCC leadership
Document in Teams Group chat, ITSM system and AAR the incident timeline and actions taken
If User(s) are not available to assist, MIM to “pause” ticket until they become available
Once MI problem is resolved - update the INC ticket to "Resolved" status
Follow up with the support team to update the major incident ticket in the ITSM system with “Resolved” status
Inform Technical/Service Owners that they have 5 days from "Resolved" status to update all their information in the ITSM system
Support post‑incident review activities
Support/Finalize the AAR/RCA process within 5 business days for a P1 and 10 business days for a P2
Identify process gaps and recommend improvements
Maintain governance documentation and process updates
Work with support teams to meet our 4-hour target objective to resolve P1 major incidents
Follow up on all residual MI Tasks/Correctives are completed

Skills:

Ability to quickly develop a working familiarity with Pratt DT infrastructure and key support personnel and processes
Ability to partner with DT Tower leads for delivery relationships between services, applications network and other assets
Ability to quickly understand company’s business functions and geographies
Strong Knowledge of ITIL ITSM processes and implementation (ITIL Foundation certification required)
Very proficient with the ITSM tool
Technical analysis and problem-solving skills
Effective written and oral communication skills
Proficient organizational, time management, and follow up skills
Flexibility, drive, initiative and a proven ability to obtain timely and quality results
Demonstrated team orientation and carrying a positive attitude

Experience:

Must possess a minimum of five years of experience in a similar role
Minimum of 5 years’ familiarity with a variety of infrastructure technologies in large-scale heterogeneous environments
Working in highly regulated environments
Experience with ITIL processes execution (Incident, Change, Problem, Event/Fault, etc.) in an IT Service Management ecosystem
B.S. or B.A. preferred, or equivalent work experience required

Other:

Ability to work under Stressful situations and make the right decisions
Ability to work on different shifts
Sense of urgency
Effectively lead and manage the restoration of services with our technical teams & Service Providers
Self-Starter

Work Location: Canada (Quebec). The selected candidate is expected to work on-site 100% of the time.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead major incident resolution activities by engaging technical teams and service providers to restore services within target objectives. Maintain and improve service management processes, documentation, and reporting while ensuring effective communication during service disruptions.

Requirements

Requires a minimum of five years of experience in a similar role and strong knowledge of ITIL ITSM processes. Candidates must possess a bachelor's degree or equivalent experience and be capable of working in a 24/7 support environment.

Skills

Major Incident Management
ITIL
ITSM
Problem Solving
Technical Analysis
Communication
Incident Management
Change Management
Event Management
Fault Management
Infrastructure Technologies
Service Restoration
Stakeholder Management
Process Improvement
Documentation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
ITSM
Incident Management
Problem Management
Change Management
Event Management
Fault Management
Command Center
Service Restoration
Infrastructure
AAR
RCA
KPI
ServiceDesk
Technical Support
Governance
Process Improvement
Documentation
Communication
Time Management
Problem Solving
Service Providers
Business Operations
IT Service Management

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Work requirements

Jobs in Canada