Find work in Canada.

636,721 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 hours ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 4 hours ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 4 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 4 hours ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 4 hours ago
UO
Application Support, Office of the Registrar
University of Calgary
Calgary, AB
- Internship
Reporting to the Applicant Services Manager, this recurring part-time position supports phone and email advising and provides entry-level administrative duties to support the undergraduate…
Added 4 hours ago
RS
Customer Service Associate II
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 4 hours ago
MC
Cloud Operations Engineer – Azure AKS Terraform (36170)
Myticas Consulting
Toronto, ON
- Full-time
Hands-on experience with AKS upgrades, patch management, certificate management, and customer-facing technical troubleshooting.
Added 5 hours ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 5 hours ago
GT
Senior Project Manager, Level II
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 5 hours ago
DT
Assistant Manager II
Dollar Tree Stores
Windsor, ON
- Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 hours ago
I
Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
…Asset Insights team, located in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will work on Infoblox Universal Asset Insights, which automates the discovery and…
Added 6 hours ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day…
Added 6 hours ago
T
Branch Manager II - Gander
TD
Gander, NL
- Full-time
Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter…
Added 8 hours ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 8 hours ago
RS
Customer Service Associate II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 8 hours ago
T
Manager, Cash Management I
TD
Thunder Bay, ON
- Full-time
Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
Added 8 hours ago
ST
Field Service Rep II
Solar Turbines
Stratford, ON · Home in Ontario
- Full-time
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending…
Added 8 hours ago
AC
Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Added 9 hours ago
S
Customer Service Coordinator II
Seaspan
Delta, BC
- Full-time
Understand, practice and achieve the Customer Level Service standards established by the organization and complete all related training as required. Responsible for the daily terminal…
Added 9 hours ago
TO
IT Project Manager
Town of Newmarket
Newmarket, ON
- Contract
Under the direction of the Manager, Business Solutions & Project Service, as a key member of the Information Technology Services Project Management Office, the IT Project Manager is…
Added 10 hours ago
V
Program Manager II
Verathon
Burnaby, BC
- Full-time
The Program Manager is responsible for leading and managing new product development (NPD) programs. This includes planning and managing program budget and spend, schedule, and requesting…
Added 11 hours ago
Manager, Regulatory Trade Reporting (GWO)
Scotiabank
Toronto, ON
The Manager leads a team within Global Wholesale Operations responsible for driving an effective and efficient OTC Regulatory Reporting Control & Monitoring. This team ensures Scotiabank is…
Added 11 hours ago
B
Technical Service Analyst
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
…Program (MHLH) reporting to the MHLH Technical Integration Manager working out of the Ottawa, Ontario…
Added 11 hours ago
B
Technical Service Analyst
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
…Program (MHLH) reporting to the MHLH Technical Integration Manager working out of the Ottawa, Ontario…
Added 12 hours ago
Cloud Operations Engineer II
Zafin
Toronto, ON
As a Cloud Operations Engineer III at Zafin, reporting to the Manager, Cloud Operations, you will be responsible for deploying, managing, and optimizing our SaaS cloud infrastructure and…

DXC Technology

Sr Analyst II Service Management (Onsite Quebec Location)

QC, Canada
CAN QC Client Site (CSC Location), Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description:

Job Description – Major Incident Management Analyst

DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and improve processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. This role will be part of a Global Command Center team that will cover 24/7 support activities identified below for all our locations in more than 160 locations around the globe.

As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute the various service restoration activities such as engaging our technical teams, 3rd party service providers, decisions, timely communications, reporting, escalations, etc.

A company of our scope and global reach manages a significant amount major incidents on a weekly basis, with a great deal of visibility and requires a sense of urgency to resolve the service disruptions.

A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives.

The successful candidate for this role will quickly become familiar with Pratt’s Major incidents processes, engagement of all key support roles, decisions to restore services, Communications, ensuring that tasks or corrective steps in AARs/RCA really address the root cause of the service disruptions.

Key Responsibilities Include:

MIM Acknowledgment of escalated Incident tickets from the Command Center team
Information gathering from User who reported the problem
P1 tickets affecting Business Operations; MIM to contact the ServiceDesk to create a corresponding "child" ticket
Review and confirm major incident classifications with business owners and support teams
Send major incident communications using our standard MI templates every 30 minutes
Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc
Define/confirm initial problem severity level and include/save in problem ticket
Initiate and lead major incident bridge calls
Coordinate problem with technical teams/service providers and define action owners
Determine if a work-around/temporary solution can be put in place to restore service
Provide timely updates to GCC leadership
Document in Teams Group chat, ITSM system and AAR the incident timeline and actions taken
If User(s) are not available to assist, MIM to “pause” ticket until they become available
Once MI problem is resolved - update the INC ticket to "Resolved" status
Follow up with the support team to update the major incident ticket in the ITSM system with “Resolved” status
Inform Technical/Service Owners that they have 5 days from "Resolved" status to update all their information in the ITSM system
Support post‑incident review activities
Support/Finalize the AAR/RCA process within 5 business days for a P1 and 10 business days for a P2
Identify process gaps and recommend improvements
Maintain governance documentation and process updates
Work with support teams to meet our 4-hour target objective to resolve P1 major incidents
Follow up on all residual MI Tasks/Correctives are completed

Skills:

Ability to quickly develop a working familiarity with Pratt DT infrastructure and key support personnel and processes
Ability to partner with DT Tower leads for delivery relationships between services, applications network and other assets
Ability to quickly understand company’s business functions and geographies
Strong Knowledge of ITIL ITSM processes and implementation (ITIL Foundation certification required)
Very proficient with the ITSM tool
Technical analysis and problem-solving skills
Effective written and oral communication skills
Proficient organizational, time management, and follow up skills
Flexibility, drive, initiative and a proven ability to obtain timely and quality results
Demonstrated team orientation and carrying a positive attitude

Experience:

Must possess a minimum of five years of experience in a similar role
Minimum of 5 years’ familiarity with a variety of infrastructure technologies in large-scale heterogeneous environments
Working in highly regulated environments
Experience with ITIL processes execution (Incident, Change, Problem, Event/Fault, etc.) in an IT Service Management ecosystem
B.S. or B.A. preferred, or equivalent work experience required

Other:

Ability to work under Stressful situations and make the right decisions
Ability to work on different shifts
Sense of urgency
Effectively lead and manage the restoration of services with our technical teams & Service Providers
Self-Starter

Work Location: Canada (Quebec). The selected candidate is expected to work on-site 100% of the time.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply About employer

More about this job

Responsibilities

Lead major incident resolution activities by engaging technical teams and service providers to restore services within target objectives. Maintain and improve service management processes, documentation, and reporting while ensuring effective communication during service disruptions.

Requirements

Requires a minimum of five years of experience in a similar role and strong knowledge of ITIL ITSM processes. Candidates must possess a bachelor's degree or equivalent experience and be capable of working in a 24/7 support environment.

Skills

Major Incident Management
ITIL
ITSM
Problem Solving
Technical Analysis
Communication
Incident Management
Change Management
Event Management
Fault Management
Infrastructure Technologies
Service Restoration
Stakeholder Management
Process Improvement
Documentation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
ITSM
Incident Management
Problem Management
Change Management
Event Management
Fault Management
Command Center
Service Restoration
Infrastructure
AAR
RCA
KPI
ServiceDesk
Technical Support
Governance
Process Improvement
Documentation
Communication
Time Management
Problem Solving
Service Providers
Business Operations
IT Service Management

Report this job