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Added 16 mins ago
TH
Sr Forecast Analyst 1 Year Contract
The Home Depot
Canada
- Full-time
The Senior Forecast Analyst has responsibility for the analysis and maintenance of the system sales forecast which is a key input into organizational planning processes. The analyst should…
Added 2 hours ago
T
Sr. Business Systems Analyst I
TD
Toronto, ON
- Full-time
EMT Group is seeking an experienced Business Systems Analyst to join our Portfolio team, providing requirements, analysis and stakeholder communication as necessary for Marketing Enablement…
Added 3 hours ago
DT
Major Incident Management Sr. Analyst (Onsite Qebec)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
Added 3 hours ago
A
Sr. Technical Program Management Analyst - Windows Security (1 year contract)
AMD
Markham, ON
- $104,800 to $157,200 USD / year
- Full-time
Added 3 hours ago
DT
Major Incident Management Sr. Analyst- Onsite Canada Quebec
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
Added 4 hours ago
ON
Business Intelligence Analyst
Ontario Northland
North Bay, ON
- Full-time
POSITION: Business Intelligence Analyst (2 Positions Available)
Added 4 hours ago
D
Regulatory Compliance Analyst
Delpath
Toronto, ON
- Contract
Added 4 hours ago
ON
Business Intelligence Analyst
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Full-time
POSITION: Business Intelligence Analyst (2 Positions Available)
Added 5 hours ago
C
Applications Development Sr Programmer Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst -AVP is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 5 hours ago
CF
Network Engineer
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
Work closely with Sr. Network Analyst for developing, maintaining, and implementing network disaster recovery strategies including risk assessment for the network infrastructure.
Added 5 hours ago
ST
Sr. Financial Planning and Analyst
Sailun Tire Americas
Woodbridge, ON
- $90,000 to $110,000 CAD / year
- Full-time
Sailun Tire Americas – Senior Financial Planning and Analysis (FP&A) Analyst
Added 5 hours ago
AH
Senior Financial Analyst
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…financial, supply, drug, and costing data. The Senior Financial Analyst performs complex and multidimensional work related to the preparation, analysis, validation, and reporting of…
Added 5 hours ago
A
Digital Marketing Strategy Sr Analyst
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC
- Full-time
The NA Digital Marketing Strategy Senior Analyst will focus on developing best in class advertising and social media campaigns that leverage innovation and creativity. Operate as part of a…
Added 5 hours ago
RB
Sr. Technical Analyst, UNIX-AIX
Royal Bank of Canada
Toronto, ON
- Full-time
Added 5 hours ago
TH
Sr Engineering Analyst
The Home Depot Canada
Vaughan, ON
- Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 5 hours ago
NM
Sr Product Owner - Cloud Software
Natus Medical Incorporated
Oakville, ON
- Full-time
5+ years of experience as a Product Owner, Technical Product Owner, Business/System Analyst, Product Manager, or equivalent role working directly with software development teams.
Added 6 hours ago
Senior Data Analyst
Rogers Communications
Toronto, ON · Brampton, ON
An exciting opportunity exists to join as a Senior Data Analyst in the Wireless Service & Equipment Finance team. This position will be responsible for creating and maintaining Tableau…
Added 6 hours ago
Sr Product Owner - Cloud Software
Natus
Oakville, ON
5+ years of experience as a Product Owner, Technical Product Owner, Business/System Analyst, Product Manager, or equivalent role working directly with software development teams.
Added 6 hours ago
TH
Sr Engineering Analyst
The Home Depot
Vaughan, ON
- Full-time
The Sr. Supply Chain Analyst – Engineering is a high-impact role that integrates engineering methodologies with data analytics for future state supply chain development. This position…
Added 6 hours ago
A
HR Reporting & Systems Analyst - Workday
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 6 hours ago
A
HR Reporting & Systems Analyst - Workday
Aviso
Vancouver, BC
- $83,000 to $100,000 CAD / year
- Full-time
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 6 hours ago
RB
Sr. Analyst, Demand Planning
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Added 6 hours ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The SQA Analyst is responsible for defining and executing test strategies that ensure the quality, reliability, and performance of enterprise software solutions. This role combines hands-on…
Added 6 hours ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The SQA Analyst is responsible for defining and executing test strategies that ensure the quality, reliability, and performance of enterprise software solutions. This role combines hands-on…
Added 6 hours ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The SQA Analyst is responsible for defining and executing test strategies that ensure the quality, reliability, and performance of enterprise software solutions. This role combines hands-on…

DXC Technology

Sr Analyst II Service Management (Onsite Quebec Location)

QC, Canada
CAN QC Client Site (CSC Location), Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description:

Job Description – Major Incident Management Analyst

DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and improve processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. This role will be part of a Global Command Center team that will cover 24/7 support activities identified below for all our locations in more than 160 locations around the globe.

As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute the various service restoration activities such as engaging our technical teams, 3rd party service providers, decisions, timely communications, reporting, escalations, etc.

A company of our scope and global reach manages a significant amount major incidents on a weekly basis, with a great deal of visibility and requires a sense of urgency to resolve the service disruptions.

A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives.

The successful candidate for this role will quickly become familiar with Pratt’s Major incidents processes, engagement of all key support roles, decisions to restore services, Communications, ensuring that tasks or corrective steps in AARs/RCA really address the root cause of the service disruptions.

Key Responsibilities Include:

MIM Acknowledgment of escalated Incident tickets from the Command Center team
Information gathering from User who reported the problem
P1 tickets affecting Business Operations; MIM to contact the ServiceDesk to create a corresponding "child" ticket
Review and confirm major incident classifications with business owners and support teams
Send major incident communications using our standard MI templates every 30 minutes
Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc
Define/confirm initial problem severity level and include/save in problem ticket
Initiate and lead major incident bridge calls
Coordinate problem with technical teams/service providers and define action owners
Determine if a work-around/temporary solution can be put in place to restore service
Provide timely updates to GCC leadership
Document in Teams Group chat, ITSM system and AAR the incident timeline and actions taken
If User(s) are not available to assist, MIM to “pause” ticket until they become available
Once MI problem is resolved - update the INC ticket to "Resolved" status
Follow up with the support team to update the major incident ticket in the ITSM system with “Resolved” status
Inform Technical/Service Owners that they have 5 days from "Resolved" status to update all their information in the ITSM system
Support post‑incident review activities
Support/Finalize the AAR/RCA process within 5 business days for a P1 and 10 business days for a P2
Identify process gaps and recommend improvements
Maintain governance documentation and process updates
Work with support teams to meet our 4-hour target objective to resolve P1 major incidents
Follow up on all residual MI Tasks/Correctives are completed

Skills:

Ability to quickly develop a working familiarity with Pratt DT infrastructure and key support personnel and processes
Ability to partner with DT Tower leads for delivery relationships between services, applications network and other assets
Ability to quickly understand company’s business functions and geographies
Strong Knowledge of ITIL ITSM processes and implementation (ITIL Foundation certification required)
Very proficient with the ITSM tool
Technical analysis and problem-solving skills
Effective written and oral communication skills
Proficient organizational, time management, and follow up skills
Flexibility, drive, initiative and a proven ability to obtain timely and quality results
Demonstrated team orientation and carrying a positive attitude

Experience:

Must possess a minimum of five years of experience in a similar role
Minimum of 5 years’ familiarity with a variety of infrastructure technologies in large-scale heterogeneous environments
Working in highly regulated environments
Experience with ITIL processes execution (Incident, Change, Problem, Event/Fault, etc.) in an IT Service Management ecosystem
B.S. or B.A. preferred, or equivalent work experience required

Other:

Ability to work under Stressful situations and make the right decisions
Ability to work on different shifts
Sense of urgency
Effectively lead and manage the restoration of services with our technical teams & Service Providers
Self-Starter

Work Location: Canada (Quebec). The selected candidate is expected to work on-site 100% of the time.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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More about this job

Responsibilities

Lead major incident resolution activities by engaging technical teams and service providers to restore services within target objectives. Maintain and improve service management processes, documentation, and reporting while ensuring effective communication during service disruptions.

Requirements

Requires a minimum of five years of experience in a similar role and strong knowledge of ITIL ITSM processes. Candidates must possess a bachelor's degree or equivalent experience and be capable of working in a 24/7 support environment.

Skills

Major Incident Management
ITIL
ITSM
Problem Solving
Technical Analysis
Communication
Incident Management
Change Management
Event Management
Fault Management
Infrastructure Technologies
Service Restoration
Stakeholder Management
Process Improvement
Documentation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
ITSM
Incident Management
Problem Management
Change Management
Event Management
Fault Management
Command Center
Service Restoration
Infrastructure
AAR
RCA
KPI
ServiceDesk
Technical Support
Governance
Process Improvement
Documentation
Communication
Time Management
Problem Solving
Service Providers
Business Operations
IT Service Management

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