Jobs in Canada

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Added 2 mins ago
J
Software Engineering Manager, Cloud Engineering
Jobgether
Canada
- Full-time
In this role, you will lead a high-performing engineering team responsible for building and evolving a modern cloud infrastructure and internal developer platform. You will drive technical…
Added 2 mins ago
J
Forward Deployed Engineer, Data Engineering & Architecture
Jobgether
Canada
- $130,000 to $150,000 CAD / year
- Full-time
…solutions. You will collaborate directly with business and technical teams to identify inefficiencies, streamline workflows, and implement intelligent automation solutions. Your role will…
Added 2 mins ago
A
Factory Project Lead
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Lead risk and opportunity assessments throughout manufacturing, implementing mitigation measures to prevent delivery delays or cost overruns.
Added 2 mins ago
A
Senior Project Electrical Engineer
ABB
Calgary, AB
- Full-time
Lead and support engineering projects, ensuring successful delivery through effective technical leadership, coordination, and adherence to project scope, schedule, and quality expectations.
Added 2 mins ago
TM
Team Lead, Technical Services
Tech Manitoba
Winnipeg, MB
- Full-time
Must have basic knowledge of Project Management processes
Added 32 mins ago
GC
Associate Monetization Director
Game Companies
Montreal, QC
- Full-time
…mechanisms. You will also investigate and optimize purchase flows, lead discussions with LRS, publishing and other third-party…
Added 32 mins ago
AC
Manager or Senior Manager, Cross Border Individual Tax
ACCA Careers
Montreal, QC
- Full-time
Assist in carrying out cross-border income tax and estate planning
Added 1 hour ago
M
Events & Community Lead
Mecka
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
Run challenges and benchmarks built on our public sample data, with the research and delivery teams.
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Organize bid and commercial negotiations: Lead pre-bid clarification, bid strategy, pricing & term proposals.Align technical / grid-connection / delivery / legal teams to form executable…
Added 1 hour ago
GE
Senior Sales Executive | Fabricated Steel
Grey Eagle Consulting
ON · Durham, ON
- Full-time
Hybrid Flexibility: Minimum one day per week at the Whitby facility, with flexibility to work remotely and visit clients
Added 2 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 2 hours ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SM
RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
T
Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 2 hours ago
SM
RQ11883 – Systems Analyst – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SM
RQ11882 – Systems Analyst – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SI
Senior Structural Engineer - Bridges
Synectics Inc.
Peterborough, ON
- $100,000 to $135,000 CAD / year
- Full-time
…Structural Department Manager, the successful candidate will lead projects from initial planning and design through to completion, ensuring high-quality engineering solutions, effective…
Added 2 hours ago
W
Administrative Assistant I
Worley
Vancouver, BC
- Full-time
Serve as the internal administrative liaison supporting Project Managers, Lead Engineers, Project Controllers and internal technical teams.
Added 2 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead geotechnical engineering delivery for complex mining, tailings and dam projects, providing technical direction across the project lifecycle.
Added 2 hours ago
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Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
…that bring together customer stakeholders, UKG consultants, technical teams, and other delivery…
Added 3 hours ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
This role requires technical credibility and disciplined delivery. The successful candidate will remain close to operational work, lead through complex incidents, proactively communicate…
Added 3 hours ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
You will coordinate Commercial, Development, Manufacturing, Supply Chain, Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies,…
Added 3 hours ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 3 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions

DXC Technology

Sr Analyst II Service Management (Onsite Quebec Location)

QC, Canada
CAN QC Client Site (CSC Location), Canada

Full-time

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description:

Job Description – Major Incident Management Analyst

DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and improve processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. This role will be part of a Global Command Center team that will cover 24/7 support activities identified below for all our locations in more than 160 locations around the globe.

As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute the various service restoration activities such as engaging our technical teams, 3rd party service providers, decisions, timely communications, reporting, escalations, etc.

A company of our scope and global reach manages a significant amount major incidents on a weekly basis, with a great deal of visibility and requires a sense of urgency to resolve the service disruptions.

A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives.

The successful candidate for this role will quickly become familiar with Pratt’s Major incidents processes, engagement of all key support roles, decisions to restore services, Communications, ensuring that tasks or corrective steps in AARs/RCA really address the root cause of the service disruptions.

Key Responsibilities Include:

MIM Acknowledgment of escalated Incident tickets from the Command Center team
Information gathering from User who reported the problem
P1 tickets affecting Business Operations; MIM to contact the ServiceDesk to create a corresponding "child" ticket
Review and confirm major incident classifications with business owners and support teams
Send major incident communications using our standard MI templates every 30 minutes
Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc
Define/confirm initial problem severity level and include/save in problem ticket
Initiate and lead major incident bridge calls
Coordinate problem with technical teams/service providers and define action owners
Determine if a work-around/temporary solution can be put in place to restore service
Provide timely updates to GCC leadership
Document in Teams Group chat, ITSM system and AAR the incident timeline and actions taken
If User(s) are not available to assist, MIM to “pause” ticket until they become available
Once MI problem is resolved - update the INC ticket to "Resolved" status
Follow up with the support team to update the major incident ticket in the ITSM system with “Resolved” status
Inform Technical/Service Owners that they have 5 days from "Resolved" status to update all their information in the ITSM system
Support post‑incident review activities
Support/Finalize the AAR/RCA process within 5 business days for a P1 and 10 business days for a P2
Identify process gaps and recommend improvements
Maintain governance documentation and process updates
Work with support teams to meet our 4-hour target objective to resolve P1 major incidents
Follow up on all residual MI Tasks/Correctives are completed

Skills:

Ability to quickly develop a working familiarity with Pratt DT infrastructure and key support personnel and processes
Ability to partner with DT Tower leads for delivery relationships between services, applications network and other assets
Ability to quickly understand company’s business functions and geographies
Strong Knowledge of ITIL ITSM processes and implementation (ITIL Foundation certification required)
Very proficient with the ITSM tool
Technical analysis and problem-solving skills
Effective written and oral communication skills
Proficient organizational, time management, and follow up skills
Flexibility, drive, initiative and a proven ability to obtain timely and quality results
Demonstrated team orientation and carrying a positive attitude

Experience:

Must possess a minimum of five years of experience in a similar role
Minimum of 5 years’ familiarity with a variety of infrastructure technologies in large-scale heterogeneous environments
Working in highly regulated environments
Experience with ITIL processes execution (Incident, Change, Problem, Event/Fault, etc.) in an IT Service Management ecosystem
B.S. or B.A. preferred, or equivalent work experience required

Other:

Ability to work under Stressful situations and make the right decisions
Ability to work on different shifts
Sense of urgency
Effectively lead and manage the restoration of services with our technical teams & Service Providers
Self-Starter

Work Location: Canada (Quebec). The selected candidate is expected to work on-site 100% of the time.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply on dxctechnology.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead major incident resolution activities by engaging technical teams and service providers to restore services within target objectives. Maintain and improve service management processes, documentation, and reporting while ensuring effective communication during service disruptions.

Requirements

Requires a minimum of five years of experience in a similar role and strong knowledge of ITIL ITSM processes. Candidates must possess a bachelor's degree or equivalent experience and be capable of working in a 24/7 support environment.

Skills

Major Incident Management
ITIL
ITSM
Problem Solving
Technical Analysis
Communication
Incident Management
Change Management
Event Management
Fault Management
Infrastructure Technologies
Service Restoration
Stakeholder Management
Process Improvement
Documentation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
ITSM
Incident Management
Problem Management
Change Management
Event Management
Fault Management
Command Center
Service Restoration
Infrastructure
AAR
RCA
KPI
ServiceDesk
Technical Support
Governance
Process Improvement
Documentation
Communication
Time Management
Problem Solving
Service Providers
Business Operations
IT Service Management

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Work requirements

Jobs in Canada