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Added 6 mins ago
Talent Development Manager
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Partner with HR Business Partners, the Director of Talent Development, and business leaders to identify talent and leadership priorities and translate them into practical, scalable…
Added 6 mins ago
Director, Network Build
Xplore Inc.
ON · Ontario, Canada
Full-time
As the Regional Director, Network Build, you will lead a team responsible for the successful execution of all network implementation activities associated with Xplore’s Fibre-to-the-Home…
Added 6 mins ago
Business Consultant / Consultant-e en affaires
Montana Consulting Group / Groupe conseil Montana
Moncton, NB
Full-time
…and labour relations, and we value providing clear, practical solutions to our…
Added 6 mins ago
Director, Operational Services
Meridia Recruitment Solutions, a KBRS Company
Truro, NS
Full-time
Meridia Recruitment Solutions is pleased to partner with Chignecto-Central Regional Centre for Education (CCRCE) in the recruitment of a Director, Operational Services to join their…
Added 6 mins ago
Director, Network Build
Xplore Inc.
Markham, ON
Full-time
As the Regional Director, Network Build, you will lead a team responsible for the successful execution of all network implementation activities associated with Xplore’s Fibre-to-the-Home…
Added 6 mins ago
Manager, Talent Development
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Partner with HR Business Partners, the Director of Talent Development, and business leaders to identify talent and leadership priorities and translate them into practical, scalable…
Added 22 mins ago
Data Analytics Architect
Richards Packaging Inc.
Mississauga, ON
Full-time
Reporting to the Director of Sourcing and Purchasing, the Data Analytics Architect will be responsible for developing and maintaining enterprise analytics solutions that support sales,…
Added 37 mins ago
Room Division Manager - Reporting to Area GM
RoomsRelay
Medicine Hat, AB
Full-time
- Set and communicate departmental goals, procedures, service expectations and shift priorities, lead daily briefings and empower team members to own guest solutions
Added 37 mins ago
Finance Director
Enel North America
Canada
Full-time
The Director of Project Finance & M&A is responsible for leading financial analysis, structuring and financial due diligence for mergers, acquisitions, divestitures, and strategic…
Added 37 mins ago
Utilities Manager
Webuild
Mississauga, ON
$150,000 to $180,000 CAD / year
Full-time
We are hiring a Utilities Manager to step into an existing role on our Construction team on the Hazel McCallion project. This position reports to the Deputy Construction Director.
Added 37 mins ago
Value Stream Manager – CANADA
EVIO
Montreal, QC
Full-time
Reporting to the Senior Director, Supply Chain, the Value Stream Manager will have end-to-end responsibility for supply, from source selection to supply assurance for final assembly and…
Added 52 mins ago
Account Director (Hybrid)
Diamond
Toronto, ON
Full-time
The Account Director will own and lead the overarching client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. They…
Added 52 mins ago
KPO Leader
Pursuit Aerospace
Pointe-Claire, QC
Full-time
…customer relationships. If you have a can-do attitude and are a solutions-focused professional ready to make a positive impact, this could be the perfect opportunity for…
Added 1 hour ago
Account Director
Diamond
Toronto, ON
Full-time
The Account Director will own and lead the overarching client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. They…
Added 1 hour ago
Executive Assistant, Corporate Client Group
Royal Bank of Canada
Calgary, AB
Full-time
…dedicated to delivering a complete range of complex financial solutions and core banking services to mid-market Canadian head-quartered companies. The CCG Relationship Management team plays…
Added 1 hour ago
Director Resilience CoE - Strategy & Transformation
Royal Bank of Canada
Toronto, ON
Full-time
The Enterprise Chief Controls Office & Strategic Execution team (ECCO & SE) is seeking a visionary Director of Resilience CoE Strategy & Transformation to architect RBC's transformational…
Added 1 hour ago
Director, Business Development
Royal Bank of Canada
Toronto, ON
Full-time
…deliver new innovative product offerings and construct enterprise…
Added 2 hours ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 2 hours ago
Director, IT Operations
Dye & Durham Corporation
Toronto, ON
Full-time
The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise…
Added 3 hours ago
Enterprise Customer Success Manager
Apex Systems
Toronto, ON
$50 to $60 USD / hour
Full-time
Collaborate with Business Development, Enterprise Solutions and Product teams to execute on and help create playbooks, data points, tools and resources to educate and encourage the adoption…
Added 3 hours ago
Cash Management, Services Officer - National Client Group
National Bank of Canada
Calgary, AB
Full-time
Calgary, Alberta, and reporting to the Managing Director & Head, National
Added 6 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
Reporting to the Director of the Operational Excellence Office within Technology & Infrastructure (T&I), you will join the team leading the Daily Content initiative in Innovation &…
Added 6 hours ago
Capital Markets Manager
Canadian Solar Inc.
Kitchener, ON
Full-time
…manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all…
Added 6 hours ago
Senior Manager, Cloud Security Engineering
Scotiabank
Toronto, ON
…practices. This cross-functional approach ensures that security solutions are embedded into the bank’s development and operational…
Added 6 hours ago
Pre-Planning Advisor
Service Corporation International
Burnaby, BC
Full-time
Develops an understanding of each family’s unique needs and offers solutions that provide value to them

Dye & Durham Corporation

Director, IT Operations

Toronto, ON, Canada

Pay: $145K - $175K, dependent on assessment of skills during the interview process.
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham. 

The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise applications, identity and access management, application support, and outsourced infrastructure services. The role ensures high-quality, secure, and cost-effective IT service delivery across multiple regions while driving operational excellence, vendor accountability, and technology optimization. A key focus is managing strategic vendor relationships, controlling infrastructure costs, improving service performance, and leveraging automation and AI solutions to enhance operational efficiency and business outcomes.

Key Responsibilities

Lead and oversee global IT operations, including IT service management, service desk, end-user support, enterprise applications, identity and access management, and production application support.
Own the operational management of outsourced infrastructure services, including vendor governance, service-level performance, escalations, and contract compliance.
Review, reconcile, and approve infrastructure invoices, ensuring alignment with contracted services and resolving billing discrepancies with vendors and internal stakeholders.
Maintain infrastructure asset inventories and service baselines to support cost control, operational transparency, and vendor management.
Develop, manage, and optimize IT service management processes, including request management, approvals, service catalogues, SLAs, and workflow automation.
Lead software licensing governance, audits, renewals, and optimization initiatives to improve compliance and reduce costs.
Drive the adoption of AI and automation tools to improve IT operations, reporting, service management, ticket triage, and process efficiency.
Serve as the senior escalation point for major incidents, coordinating cross-functional and vendor response efforts and providing executive-level communications.
Oversee identity and access management processes, including joiner, mover, and leaver activities, access controls, and privileged access governance.
Produce operational performance reports, monitor service metrics, manage risks, and support strategic decision-making.
Identify and implement cost reduction opportunities through vendor consolidation, contract optimization, licence rationalization, and sourcing strategies.
Lead, develop, and mentor IT operations teams, fostering accountability, knowledge sharing, and continuous improvement.

Skills, Knowledge And Expertise

8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Demonstrated experience leading multi-region IT operations teams or managing large-scale outsourced infrastructure services.
Strong vendor and contract management expertise, including service-level agreements, cost controls, billing reconciliation, and contract governance.
Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.
Advanced knowledge of Microsoft 365, Entra ID (Azure AD), Active Directory, Intune, and enterprise IT environments.
Experience in automation and scripting using tools such as PowerShell, Graph API, Jira Automation, or equivalent technologies.
Proven ability to leverage AI technologies, such as Copilot and other AI tools, to optimize operational processes and drive efficiency.
Strong incident, problem, and change management expertise in complex production environments.
Excellent analytical, financial, and commercial acumen, including budgeting, cost management, invoice validation, and vendor negotiations.
Strong stakeholder management and executive communication skills.
Experience managing identity and access management processes and information security controls.
Proven people leadership, coaching, and team development capabilities.
Strong problem-solving, decision-making, and continuous improvement mindset.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is:

$145K - $175K, dependent on assessment of skills during the interview process.

#DDhp

Do you share our DNA?

We ask how tomorrow can be better than today
We are passionate about solving our customer's challenges
Our ideas break boundaries
We value different perspectives and encourage dialogue
We take ownership and celebrate together

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More about this job

Responsibilities

Lead global IT operations across service management, enterprise applications, identity and access management, application support, and outsourced infrastructure services. Manage vendor performance and costs, improve service processes through automation and AI, oversee major incidents, and develop the IT operations team.

Requirements

Requires 8+ years of experience in IT operations, infrastructure management, or a related technology leadership role, including multi-region operations or large outsourced services. Candidates should bring strong vendor and financial management, ITSM platform, Microsoft enterprise environment, automation, AI, security, incident management, communication, and people leadership experience.

Skills

IT Operations Leadership
Infrastructure Management
Vendor And Contract Management
IT Service Management
ServiceNow
Jira Service Management
Microsoft 365
Entra ID
Active Directory
Intune
Automation And Scripting
PowerShell
Graph API
AI And Copilot
Incident, Problem, And Change Management
Identity And Access Management

Benefits

Healthcare
Pension
Company Discounts
Wellness Programs
Paid Days Off To Move House
Paid Volunteer Days
Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Global IT Operations
IT Service Management
Service Desk
End-User Support
Enterprise Applications
Outsourced Infrastructure Services
Vendor Governance
Service-Level Agreements
Contract Compliance
Invoice Reconciliation
Infrastructure Asset Inventory
Software Licensing
Jira Service Management
ServiceNow
Microsoft 365
Entra ID
Azure Active Directory
Active Directory
Intune
PowerShell
Graph API
Jira Automation
Copilot
Artificial Intelligence
Identity And Access Management
Privileged Access Governance
Incident Management
Problem Management
Change Management
Cost Optimization

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