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Added 1 day ago
R
Access Governance Coordinator
Raise
Toronto, ON
- Full-time
Working knowledge of access governance processes, including least privilege, role-based access, joiner/mover/leaver processes, and access changes resulting from attestations.
Added 1 day ago
RC
Senior Associate - Identity and Access Management
RSM Canada
Toronto, ON
- Full-time
Develop and maintain identity lifecycle management processes, including joiner, mover, and leaver workflows, access requests, provisioning, deprovisioning, and access certifications.
Added 1 day ago
B
Idenitity Access Provisioning Specialist-CyberArk/Sailpoint/Banking
BeachHead
Toronto, ON
- $47.1 to $56.52 CAD / hour
- Contract
Working knowledge of access governance principles, including least privilege, role-based access, joiner, mover, and leaver processes, and access changes resulting from attestations.
Added 1 day ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
Support joiner, mover, leaver, access review, and entitlement management processes to ensure access remains appropriate, timely, and aligned to business need.
Added 1 day ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
…client portal launch, resolve access issues, and manage joiner, mover and leaver processes and quarterly access…
Added 1 day ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Working knowledge of access governance processes, including least privilege, role-based access, joiner/mover/leaver processes, and access changes resulting from attestations.
Added 1 day ago
RU
Senior Associate - Identity and Access Management
RSM US LLP
Toronto, ON
- Full-time
Develop and maintain identity lifecycle management processes, including joiner, mover, and leaver workflows, access requests, provisioning, deprovisioning, and access certifications.
Added 2 days ago
L
Responsable principal(e), Opérations & Intégration des TI // IT Operations & Integration Lead
LiveBarn
Boisbriand, QC
- Full-time
…workflows, support internal IT pod members, standardize joiner/mover/leaver (JML) processes, and hold the external MSP accountable to strict SLA…
Added 2 days ago
R
IAM Advisor
Raise
Vancouver, BC
- Full-time
Support identity lifecycle processes (Joiner, Mover, Leaver), access requests, role assignment, and access recertifications.
Added 2 days ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc.
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
Added 2 days ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Added 2 days ago
BB
Mover | Full Time - Vancouver
Burly Boyz Moving & Storage
Vancouver, BC
- $20 to $24 CAD / hour
- Full-time
This is a hands-on, physically active role. You’ll work as part of a team, take direction from the Lead Mover, and take pride in handling every customer’s belongings with care. If you’re…
Added 2 days ago
CR
Locomotive Mechanic/Electrician
Cando Rail & Terminals
Toronto, ON
- Full-time
The Locomotive and Railcar Mover Mechanic/Electrician works independently or as part of a small team to maintain, repair, and service Cando’s fleet of locomotives and railcar movers. This…
Added 2 days ago
L
Responsable principal(e), Opérations & Intégration des TI // IT Operations & Integration Lead
LiveBarn
Montreal, QC
- Full-time
…workflows, support internal IT pod members, standardize joiner/mover/leaver (JML) processes, and hold the external MSP accountable to strict SLA…
Added 3 days ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
User lifecycle management (Joiner/Mover/Leaver)
Added 3 days ago
S
🚀 Responsable principal(e), Opérations & Intégration des TI (IT Operations & Integration Lead)
Spordle
Boisbriand, QC
- Full-time
…workflows, support internal IT pod members, standardize joiner/mover/leaver (JML) processes, and hold the external MSP accountable to strict SLA…
Added 3 days ago
EM
Senior Consultant - Cyber Security
Electric Mind
Toronto, ON
- Full-time
Lead IAM remediation workstreams. Drive privileged access management, joiner-mover-leaver, recertification, segregation-of-duties, and identity governance improvements. Reduce standing…
Added 3 days ago
W(
Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
- Full-time
Working as part of the Donation Centre team, the Driver/Mover operates one of the WINS fleet of trucks. They pick up individual and corporate/retail donations, transfer donations/inventory…
Added 3 days ago
SJ
IAM Sr. Developer, IGA
So Jobs
Mississauga, ON
- Full-time
Added 4 days ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Added 4 days ago
BB
Lead Driver / Crew Lead - Moving Trucks - Vancouver
Burly Boyz Moving & Storage
Vancouver, BC
- $54,000 to $62,000 CAD / year
- Full-time
Burly Boyz Moving is hiring experienced commercial drivers to lead our moving crews. As a Driver / Lead Mover, you’ll operate our fleet of 3-ton, 5-ton, and 7-ton trucks, oversee crews…
Added 4 days ago
BB
Class 1 Driver / Crew Lead - Moving Trucks - Vancouver
Burly Boyz Moving & Storage
Vancouver, BC
- $54,000 to $62,000 CAD / year
- Full-time
Burly Boyz Moving is hiring experienced commercial drivers to lead our moving crews. As a Driver / Lead Mover, you’ll operate our fleet of 3-ton, 5-ton, and 7-ton trucks, oversee crews…
Added 5 days ago
S
Microsoft 365 Administrator
SMARTFOX
Canada
- Full-time
Manage users, groups, licensing, and lifecycle (joiner, mover, leaver), automating repeatable work with PowerShell and Microsoft Graph
Added 9 days ago
KG
IAM Architect
Kinross Gold Corporation
Toronto, ON
- Full-time
Design group-based licensing and automate license assignment and removal through the identity lifecycle, so licenses follow joiner/mover/leaver events, role, and employee type.
Added 9 days ago
Enterprise Security Engineer
Opendoor
Toronto, ON
Build and operate the identity system: lifecycle automation (joiner, mover, leaver), access governance and reviews, SSO and SCIM app onboarding, phishing-resistant MFA, and conditional…

Closed listing

Dye & Durham Corporation

Director, IT Operations

Toronto, ON, Canada

$145K - $175K, dependent on assessment of skills during the interview process. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $145K - $175K, dependent on assessment of skills during the interview process.
Job type: Full-time
Closing date: Oct 29, 2026
Experience: 8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham. 

The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise applications, identity and access management, application support, and outsourced infrastructure services. The role ensures high-quality, secure, and cost-effective IT service delivery across multiple regions while driving operational excellence, vendor accountability, and technology optimization. A key focus is managing strategic vendor relationships, controlling infrastructure costs, improving service performance, and leveraging automation and AI solutions to enhance operational efficiency and business outcomes.

Key Responsibilities

Lead and oversee global IT operations, including IT service management, service desk, end-user support, enterprise applications, identity and access management, and production application support.
Own the operational management of outsourced infrastructure services, including vendor governance, service-level performance, escalations, and contract compliance.
Review, reconcile, and approve infrastructure invoices, ensuring alignment with contracted services and resolving billing discrepancies with vendors and internal stakeholders.
Maintain infrastructure asset inventories and service baselines to support cost control, operational transparency, and vendor management.
Develop, manage, and optimize IT service management processes, including request management, approvals, service catalogues, SLAs, and workflow automation.
Lead software licensing governance, audits, renewals, and optimization initiatives to improve compliance and reduce costs.
Drive the adoption of AI and automation tools to improve IT operations, reporting, service management, ticket triage, and process efficiency.
Serve as the senior escalation point for major incidents, coordinating cross-functional and vendor response efforts and providing executive-level communications.
Oversee identity and access management processes, including joiner, mover, and leaver activities, access controls, and privileged access governance.
Produce operational performance reports, monitor service metrics, manage risks, and support strategic decision-making.
Identify and implement cost reduction opportunities through vendor consolidation, contract optimization, licence rationalization, and sourcing strategies.
Lead, develop, and mentor IT operations teams, fostering accountability, knowledge sharing, and continuous improvement.

Skills, Knowledge And Expertise

8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Demonstrated experience leading multi-region IT operations teams or managing large-scale outsourced infrastructure services.
Strong vendor and contract management expertise, including service-level agreements, cost controls, billing reconciliation, and contract governance.
Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.
Advanced knowledge of Microsoft 365, Entra ID (Azure AD), Active Directory, Intune, and enterprise IT environments.
Experience in automation and scripting using tools such as PowerShell, Graph API, Jira Automation, or equivalent technologies.
Proven ability to leverage AI technologies, such as Copilot and other AI tools, to optimize operational processes and drive efficiency.
Strong incident, problem, and change management expertise in complex production environments.
Excellent analytical, financial, and commercial acumen, including budgeting, cost management, invoice validation, and vendor negotiations.
Strong stakeholder management and executive communication skills.
Experience managing identity and access management processes and information security controls.
Proven people leadership, coaching, and team development capabilities.
Strong problem-solving, decision-making, and continuous improvement mindset.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is:

$145K - $175K, dependent on assessment of skills during the interview process.

#DDhp

Do you share our DNA?

We ask how tomorrow can be better than today
We are passionate about solving our customer's challenges
Our ideas break boundaries
We value different perspectives and encourage dialogue
We take ownership and celebrate together

About employer

More about this job

Responsibilities

Lead global IT operations across service management, enterprise applications, identity and access management, application support, and outsourced infrastructure services. Manage vendor performance and costs, improve service processes through automation and AI, oversee major incidents, and develop the IT operations team.

Requirements

Requires 8+ years of experience in IT operations, infrastructure management, or a related technology leadership role, including multi-region operations or large outsourced services. Candidates should bring strong vendor and financial management, ITSM platform, Microsoft enterprise environment, automation, AI, security, incident management, communication, and people leadership experience.

Skills

IT Operations Leadership
Infrastructure Management
Vendor And Contract Management
IT Service Management
ServiceNow
Jira Service Management
Microsoft 365
Entra ID
Active Directory
Intune
Automation And Scripting
PowerShell
Graph API
AI And Copilot
Incident, Problem, And Change Management
Identity And Access Management

Benefits

Healthcare
Pension
Company Discounts
Wellness Programs
Paid Days Off To Move House
Paid Volunteer Days
Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Global IT Operations
IT Service Management
Service Desk
End-User Support
Enterprise Applications
Outsourced Infrastructure Services
Vendor Governance
Service-Level Agreements
Contract Compliance
Invoice Reconciliation
Infrastructure Asset Inventory
Software Licensing
Jira Service Management
ServiceNow
Microsoft 365
Entra ID
Azure Active Directory
Active Directory
Intune
PowerShell
Graph API
Jira Automation
Copilot
Artificial Intelligence
Identity And Access Management
Privileged Access Governance
Incident Management
Problem Management
Change Management
Cost Optimization

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