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Added 5 days ago
Senior Director, Business Solutions & Technology Delivery
Torstar
Toronto, ON
Full-time
Reporting to the Chief Information Officer (CIO), the Senior Director, Business Solutions & Technology Delivery plays a critical leadership role in aligning technology investments,…
Added 7 hours ago
Sr.Manager - Microsoft Platforms
IKO North America
Mississauga, ON
Full-time
HSS’s Global IT Function is committed to enabling our business to successfully utilize technology to attain company goals and execute on our vision of setting the technology standard in our…
Added 1 day ago
Director of Business Development
Querentia
Toronto, ON · Greater Toronto Area, Canada
Contract
Querentia is seeking an experienced Business Development Director to lead new client acquisition across Canada, driving growth through direct enterprise relationships, systems integrator…
Added 1 day ago
Murex Expert
National Bank of Canada
Toronto, ON
Full-time
…manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. The position reports to the Senior Director, MUREX IT Delivery Capital Markets…
Added 5 days ago
Senior Project Manager
University Health Network
Toronto, ON
Full-time
The Senior Project Manager is a leader within the Connected Care portfolio, reporting to the Director, Outpatient Strategy. UHN is embarking on it's first enterprise-wide outpatient…
Added 2 days ago
Director, Legal - Canada
Gilead Sciences
Mississauga, ON · CA - ON - Mississauga
$211,480 to $273,680 CAD / year
Full-time
…world. Every day, we aim to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a…
Added 17 days ago
Senior Manager, SDM eCommerce Fulfillment (20 month contract)
Loblaw Companies Limited
Toronto, ON
Full-time
The Sr. Manager, SDM eCommerce Fulfillment provides operational leadership and business ownership for Shoppers Drug Mart's store-based eCommerce fulfillment programs, with a primary focus…
Added 3 days ago
Senior Director, Head, SRE and Production Operations
RBC
Toronto, ON
Full-time
…implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O).…
Added 2 months ago
Test Manager - Contract
TourbillionCX
Georgian Bay, ON
Contract
We are looking for a number of suitable senior test managers with several years of senior test management including roles as a Test Director or Senior Test Manager on large programs. You…
Added 1 month ago
Director, Architect - Investment Management/Fund Services
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Set architecture direction for the Investment Management/Fund Services pod to ensure alignment to enterprise standards, technology strategy, and business priorities.
Added 6 days ago
Associate Director, Actuarial Solutions
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
The Associate Director is a senior resource for pension calculations, pension data, system functionality, testing, defect management, and modernization of calculation capabilities. The role…
Added 6 days ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…
Added 10 days ago
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
Full-time
Reporting to the Senior Director, Corporate Partnerships, the Director, Corporate Partnerships, Western Region & National New Business Development is accountable for leading corporate…
Added 3 days ago
Director, Programs - AI & Digital Transformation
RBC
Toronto, ON
Full-time
As a Director within the RBC AI Group, you will lead the strategic direction and execution of enterprise-wide AI Transformation programs. You will serve as a trusted advisor to senior…
Added 1 day ago
Senior Project Manager
H&R Block Canada
Calgary, AB
Full-time
The Senior Project Manager reports to the Director of Delivery Services and is responsible for delivering business initiatives to enhance H&R Block’s financial service offering to clients.
Added 2 days ago
Senior Director, AI Research
Royal Bank of Canada
Montreal, QC
Full-time
…transformation. Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to…
Added 1 day ago
Senior Director, AI Research- FR
RBC
Montréal-Ouest, QC
Full-time
…transformation. Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to…
Added 1 day ago
Senior Director, AI Research- EN
RBC
Montreal, QC
Full-time
…transformation. Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to…
Added 2 days ago
Senior Director, AI Research
RBC
Montreal, QC
Full-time
…transformation. Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to…
Added 2 days ago
Financial Transformation, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
…functions, re-architect Finance processes and implement new technology to enable their transformation journey. Join a team of business professionals who work with clients to solve complex…
Added 1 day ago
Director, Accounting Services
Kinectrics
Toronto, ON
Full-time
Position: Director of Business Decision Support and Financial Performance
Added 1 day ago
Director, Business Decision & Financial Performance
Kinectrics
Toronto, ON
Full-time
Position: Director of Business Decision Support and Financial Performance
Added 1 day ago
Senior Project Manager
National Research Council Canada / Conseil national de recherches Canada
Ottawa, ON
Full-time
Working alongside the Aurora Shield Program Director, the successful candidate will help shape and deliver a rapidly growing portfolio of research, technology development and innovation…
Added 2 days ago
Senior Integration Engineer
Agiloft
Canada
Full-time
…implementers to deliver connected, intelligent, and autonomous solutions across the entire contract…
Added 2 days ago
Director, IT Operations
Dye & Durham Talent Team
Toronto, ON
The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise…

Dye & Durham Talent Team

Director, IT Operations

Toronto, ON, Canada

Pay: $145K - $175K, dependent on assessment of skills during the interview process.
Experience: 8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise applications, identity and access management, application support, and outsourced infrastructure services. The role ensures high-quality, secure, and cost-effective IT service delivery across multiple regions while driving operational excellence, vendor accountability, and technology optimization. A key focus is managing strategic vendor relationships, controlling infrastructure costs, improving service performance, and leveraging automation and AI solutions to enhance operational efficiency and business outcomes.

Key Responsibilities

Lead and oversee global IT operations, including IT service management, service desk, end-user support, enterprise applications, identity and access management, and production application support.
Own the operational management of outsourced infrastructure services, including vendor governance, service-level performance, escalations, and contract compliance.
Review, reconcile, and approve infrastructure invoices, ensuring alignment with contracted services and resolving billing discrepancies with vendors and internal stakeholders.
Maintain infrastructure asset inventories and service baselines to support cost control, operational transparency, and vendor management.
Develop, manage, and optimize IT service management processes, including request management, approvals, service catalogues, SLAs, and workflow automation.
Lead software licensing governance, audits, renewals, and optimization initiatives to improve compliance and reduce costs.
Drive the adoption of AI and automation tools to improve IT operations, reporting, service management, ticket triage, and process efficiency.
Serve as the senior escalation point for major incidents, coordinating cross-functional and vendor response efforts and providing executive-level communications.
Oversee identity and access management processes, including joiner, mover, and leaver activities, access controls, and privileged access governance.
Produce operational performance reports, monitor service metrics, manage risks, and support strategic decision-making.
Identify and implement cost reduction opportunities through vendor consolidation, contract optimization, licence rationalization, and sourcing strategies.
Lead, develop, and mentor IT operations teams, fostering accountability, knowledge sharing, and continuous improvement.

Skills, Knowledge and Expertise

8+ years of experience in IT operations, infrastructure management, or a related technology leadership role.
Demonstrated experience leading multi-region IT operations teams or managing large-scale outsourced infrastructure services.
Strong vendor and contract management expertise, including service-level agreements, cost controls, billing reconciliation, and contract governance.
Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.
Advanced knowledge of Microsoft 365, Entra ID (Azure AD), Active Directory, Intune, and enterprise IT environments.
Experience in automation and scripting using tools such as PowerShell, Graph API, Jira Automation, or equivalent technologies.
Proven ability to leverage AI technologies, such as Copilot and other AI tools, to optimize operational processes and drive efficiency.
Strong incident, problem, and change management expertise in complex production environments.
Excellent analytical, financial, and commercial acumen, including budgeting, cost management, invoice validation, and vendor negotiations.
Strong stakeholder management and executive communication skills.
Experience managing identity and access management processes and information security controls.
Proven people leadership, coaching, and team development capabilities.
Strong problem-solving, decision-making, and continuous improvement mindset.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is:

$145K - $175K, dependent on assessment of skills during the interview process.

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More about this job

Responsibilities

The Director of IT Operations is responsible for the end-to-end management and performance of global IT operations, including infrastructure, service management, and enterprise applications. This role focuses on driving operational excellence, managing strategic vendor relationships, and leveraging automation and AI to enhance business outcomes.

Requirements

Candidates must have 8+ years of experience in IT operations or infrastructure management with a strong background in vendor and contract governance. Proficiency in IT service management platforms, Microsoft enterprise environments, and scripting tools is required for this leadership position.

Skills

IT operations
Infrastructure management
Vendor management
Contract governance
IT service management
ServiceNow
Jira Service Management
Microsoft 365
Entra ID
Active Directory
Intune
PowerShell
Graph API
AI technologies
Incident management
Budgeting

Benefits

Healthcare
Pension
Company discounts
Wellness programs
Paid days off

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure Management
Cloud-based software
Vendor Governance
Service Level Agreements
IT Service Management
Enterprise Applications
Identity and Access Management
Microsoft 365
Entra ID
Active Directory
Intune
PowerShell
Graph API
Jira Automation
AI
Copilot
Incident Management
Problem Management
Change Management
Budgeting
Cost Management
Automation
Scripting
Technology Optimization
Operational Excellence
Contract Compliance
Asset Inventory
Sourcing Strategies
Leadership

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