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Added 15 mins ago
QF
Senior Outside Sales Representative – Key Accounts, Heavy-Duty Truck Parts
Quick Fit Parts Inc
Mississauga, ON
- Full-time
…knowledge, honest pricing, same-day pickup and local delivery, and service our customers can count on. We're now expanding into municipal fleets and truck dealerships - and we're looking…
Added 15 mins ago
CC
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Mississauga, ON
- Full-time
…we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to…
Added 15 mins ago
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- Full-time
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Added 1 hour ago
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Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
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- Part-time
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Added 2 hours ago
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Windsor, NS · Canada-Nova Scotia-Windsor
- Full-time
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Dye & Durham Talent Team

Onboarding & Training Specialist

Toronto, ON, Canada

In line with the amended Employment Standards Act 2000, the salary range for this role is up to: $65K, dependent on assessment of skills during the interview process.

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Job details

Pay: In line with the amended Employment Standards Act 2000, the salary range for this role is up to: $65K, dependent on assessment of skills during the interview process.
Experience: 2+ years of experience working with Unity products, including Unity, E-core, UEM, ACL, or similar solutions.
Posting language: English
Posted: Oct 13, 2026

Original job description

Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

The Onboarding & Training Specialist is responsible for designing, developing, and scaling onboarding and training programs that drive product adoption, customer success, and long-term client retention. Acting as a product subject matter expert (SME), this role partners closely with Product, Sales, Customer Support, and other key stakeholders to deliver effective customer onboarding experiences, support product launches, and enhance internal enablement initiatives. The successful candidate will leverage instructional design best practices, learning technologies, and data-driven insights to create scalable learning experiences that align with business objectives and customer needs. Success in this role is measured through onboarding effectiveness, training engagement, customer adoption, program scalability, and overall customer satisfaction.

Key Responsibilities

Lead the development and continuous improvement of onboarding and training programs that drive customer adoption, engagement, and retention.
Design and deliver scalable onboarding experiences for a variety of customer segments, including law firms, academic institutions, and enterprise clients.
Develop onboarding plans for complex implementations, product migrations, and customer transitions.
Serve as a product subject matter expert, providing guidance and support to customers and internal stakeholders.
Partner with Product, Sales, and Customer Support teams to support product launches, feature rollouts, and customer enablement initiatives.
Design, develop, and maintain engaging training materials, learning paths, and LMS-based content.
Deliver virtual and in-person training sessions, demonstrations, and knowledge-sharing programs.
Create self-service learning resources, including videos, guides, tutorials, and interactive content.
Monitor training effectiveness through customer feedback, usage data, and key performance metrics.
Continuously update and enhance training content to reflect product enhancements and evolving customer needs.
Manage multiple projects and priorities while ensuring high-quality deliverables and positive customer outcomes.
Contribute to continuous improvement initiatives that enhance the customer experience and support business objectives.

Skills, Knowledge and Expertise

2+ years of experience working with Unity products, including Unity, E-core, UEM, ACL, or similar solutions.
Experience supporting customer onboarding programs, preferably within a SaaS, legal technology, or software environment.
Experience scaling onboarding workflows, operational processes, and customer enablement initiatives.
Demonstrated experience facilitating client demonstrations and delivering engaging training sessions in both virtual and in-person settings.
Strong instructional design, curriculum development, and learning program creation capabilities.
Proficiency with Learning Management Systems (LMS) and content creation tools such as Camtasia, Articulate, Loom, or similar platforms.
Experience using virtual training and collaboration tools such as Zoom, WebEx, or equivalent technologies.
Data-driven mindset with the ability to define, measure, and report on key performance indicators (KPIs) and training effectiveness.
Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
Excellent communication, presentation, facilitation, and interpersonal skills.
Strong stakeholder management skills with the ability to build trusted relationships across teams and customer groups.
Proven ability to collaborate effectively with cross-functional teams to achieve shared business objectives.
Strong analytical, problem-solving, and critical-thinking capabilities.
Highly adaptable and comfortable working in a fast-paced, evolving environment.
Proactive, hands-on, and action-oriented approach with a strong sense of ownership and accountability.
Customer-focused mindset with a passion for delivering exceptional onboarding and learning experiences.
Commitment to continuous learning, process improvement, and innovation. Demonstrated professionalism, integrity, humility, and a collaborative team-oriented.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is up to: $65K, dependent on assessment of skills during the interview process.

#DDhp

Do you share our DNA?

We ask how tomorrow can be better than today

We are passionate about solving our customer's challenges

Our ideas break boundaries

We value different perspectives and encourage dialogue

We take ownership and celebrate together

At Dye & Durham, we are fortunate to connect with exceptional talent across our business. While we carefully evaluate every submission, if you do not hear from our Talent team within 14 days of applying, it indicates that we are moving forward with other candidates for this role.

Due to volume, we are unable to provide personalized feedback on initial applications, but we encourage you to stay connected for future opportunities.

Apply About employer

More about this job

Responsibilities

The Onboarding & Training Specialist designs and scales onboarding programs to drive product adoption and customer success. They act as a product subject matter expert while collaborating with cross-functional teams to deliver effective training and enablement initiatives.

Requirements

Candidates must have at least 2 years of experience with Unity products or similar software solutions and a background in customer onboarding. Proficiency in instructional design, learning management systems, and content creation tools is required.

Skills

Instructional design
Curriculum development
LMS management
Customer onboarding
SaaS
Product training
Data analysis
Stakeholder management
Camtasia
Articulate
Loom
Zoom
WebEx
Technical writing
Presentation skills
Problem-solving

Benefits

Healthcare
Pension
Company discounts
Wellness programs
Paid days off
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Onboarding
Training
SaaS
Legal technology
Instructional design
LMS
Camtasia
Articulate
Loom
Zoom
WebEx
Product adoption
Customer success
Unity
E-core
UEM
ACL
Data-driven
KPIs
Stakeholder management
Curriculum development
Software solutions
Cloud-based software
Customer enablement
Technical training
Implementation
Product launches
Knowledge-sharing
Process improvement
Enterprise clients

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