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Added 1 min ago
Journeypersons and Apprentice Carpenters
PCL Construction
AB · Edmonton, AB
Full-time
Hardworking and able to readily accept and apply direction from a supervisor.
Added 1 min ago
Snow Removal CREW LEAD
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Full-time
Opportunity for full-time, year-round employment if desired at the end of the contract
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Property Operations Supervisor
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AB · Edmonton, AB
Full-time
We are seeking a permanent, full-time Property Operations Supervisor to oversee the day-to-day physical and technical operations of our commercial portfolio. Reporting to the General…
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Class 5 Route Driver with Air Brakes
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Industrial Mechanic (Millwright), Shovel and Drill Maintenance
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…a role of Barista for Fairmont Boutique / Coffee shop…
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Front Store Supervisor, Hourly Full Time Day
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Combined Laboratory X-Ray Technologist CLXT
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Enforcement Ambassador ( Non-Driving ) - Hamilton
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Snow Removal CREW LEAD
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Contract
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Added 18 mins ago
Property Claims Supervisor - Commercial/Farm & Commercial National Programs
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and…
Added 18 mins ago
Class 5 Route Driver with Air Brakes
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Added 18 mins ago
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Added 32 mins ago
Human Resources Advisor
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Engagement and Events Supervisor
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· Report any issues encountered during work to the supervisor.

Dynacare

Call Attendant

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Description

Position at ECMM

Job Posting: Call Attendant

Are you our next Call Attendant?

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Permanent Full-Time (benefits eligible)

Vacancy Type: Existing

Shift: Monday to Friday, 8:00 am to 4:30 pm (40 hours per week); on call as needed

Department: Customer Care

Work style: 100% On-site

Location: 101 Ilsley Ave, Suite 1 Dartmouth, NS B3B 1S8

Internal posting closing date: Monday, October 5, 2026

Why ECMM Is An Amazing Place For YOU

We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job – we offer a place to grow, make an impact, and be part of a team that genuinely cares.
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
Enjoy a regular weekday shift you can count on.
Access a health and wellness benefits program that supports you and your loved ones.
Grow and thrive with a dynamic, successful company through internal mobility opportunities.
Invest in your future through RRSP match benefits and an employee stock purchase program.

How YOU Will Make a Difference

Booking
Handle inbound/outbound calls to coordinate occupational testing.
Action web / email booking requests promptly.
Handle outbound calls to coordinate occupational and/or wellness testing.
Notate and document all call information according to standard operating procedures.
Ensure all proper documentation is sent to collection location, including occupational testing documents.
Trouble Shooting and problem solving
Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Provide excellent Customer service and Professionalism
Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
Maintain thorough knowledge of call center processes and adapt to changes required.
Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
Maintain a low error rate.
Reliable attendance and prompt arrival to scheduled shifts.
Depending on work location / business line, perform in house/onsite Drug & Alcohol Testing and / or participate in on call testing rotation as required
Other Duties as assigned by the Manager/Supervisor.

What YOU Bring To The Role

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Bilingualism is an asset.
Must have access to a reliable vehicle for after hours response requirements.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions

In-office work environment

At ECMM, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

ECMM is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the ECMM hiring process.

Apply About employer

More about this job

Responsibilities

Coordinate occupational health and wellness appointments by phone, web, and email, and accurately document bookings and send required paperwork to collection locations. Resolve booking issues, escalate priority concerns, maintain professional communication with clients and internal teams, and perform onsite testing or on-call duties as required.

Requirements

A high school diploma is required, along with computer and data-entry knowledge, strong English communication skills, and excellent organizational and interpersonal abilities. Candidates must be adaptable, self-directed, able to work effectively under minimal supervision, flexible to operational needs, and have access to a reliable vehicle for after-hours response; bilingualism is an asset.

Skills

Appointment Booking
Inbound And Outbound Calls
Customer Service
Problem-Solving
Troubleshooting
Documentation
Data Entry
Communication
Organization
Planning And Prioritization
Attention To Detail
Interpersonal Skills
Adaptability
Time Management
Professionalism
Drug And Alcohol Testing

Benefits

Health And Wellness Benefits
Retirement Savings Plan Matching
Employee Stock Purchase Program
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Occupational Health
Wellness Testing
Appointment Booking
Call Center
Inbound Calls
Outbound Calls
Web Booking Requests
Email Booking Requests
Customer Care
Customer Service
Booking Documentation
Standard Operating Procedures
Collection Site Services
MROAs
Problem-Solving
Troubleshooting
Issue Escalation
Drug And Alcohol Testing
Data Entry
Computer Skills
On-Call Testing
Client Communication
Internal Coordination
High-Volume Work Environment

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