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Added 7 mins ago
Licensed Practical Nurse (LPN) -Home Care Nursing Services St Boniface - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Licensed Practical Nurse (LPN) is…
Added 7 mins ago
Supportive Housing Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
…needs. They will report directly to the Supportive Housing…
Added 7 mins ago
Nurse Manager - Medical Unit
pharmacy-pro
Calgary, AB
Full-time
Seeking an experienced Nurse Manager to lead our 40-bed medical unit. Responsibilities include staff supervision, quality improvement initiatives, budget management, and ensuring compliance…
Added 7 mins ago
marketing project manager
Prime Health Ltd.
Maple Ridge, BC
Full-time
Added 7 mins ago
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Full-time
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procurement manager
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Added 7 mins ago
Licensed Practical Nurse (LPN) - Home Care Nursing Services St Boniface - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Licensed Practical Nurse (LPN) is…
Added 7 mins ago
Senior Operations & Delivery Manager
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Vancouver, BC
$100,000 to $140,000 CAD / year
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“Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real…
Added 8 mins ago
Client Advisor
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Part-time
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Customer Experience Associate- Future Opportunities Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
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…achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes…
Added 23 mins ago
Business Applications Specialist
Doctors of BC
Vancouver, BC · BC
Full-time
…provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic…
Added 23 mins ago
Senior Programmer Analyst (24 Month Contract)
Doctors of BC
Vancouver, BC · BC
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…provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic…
Added 23 mins ago
Assistant Recreation Manager
AccorHotel
Jasper, AB
Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Recreation Manager. As the Recreation Assistant Manager at Fairmont Jasper Park…
Added 38 mins ago
Senior Technical Analyst
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Winnipeg, MB
Full-time
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 38 mins ago
Reliability Manager
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Added 38 mins ago
Senior Customer Success Manager
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Toronto, ON
$80,000 to $90,000 CAD / year
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…organizations, health systems, service providers and individuals in care with the technology and expertise they need to substantially improve how services are accessed, measured and…
Added 38 mins ago
Registered Practical Nurse, PASS (Temporary, Part-Time)
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Cobourg, ON
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Reporting to the Patient Care Manager – as a member of the multi-disciplinary team, the RPN uses the nursing process to provide care to a patient or group of patients as assigned.
Added 38 mins ago
Area Manager - Station/ HUB
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Barrie, ON
Full-time
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in…
Added 38 mins ago
Information Technology Technician – 22.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
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Peterborough Family Health Team (PFHT) is a collaborative primary care organization that works alongside family physicians and community partners to provide comprehensive, team-based care…
Added 38 mins ago
Administrative Assistant - Fitness, Sports and Recreation-EN
Canadian Forces Morale and Welfare Services
Cold Lake, AB
$22.2 to $24.96 CAD / hour
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Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do.…
Added 38 mins ago
Training Specialist, BC Health Workday
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Burnaby, BC
Temporary
…Interior Health, Island Health, Northern Health, Providence Health Care, PHSA and Vancouver Coastal Health). The program began in 2023 to implement a Human Capital Management System (HCMS)…
Added 38 mins ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
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Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 38 mins ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
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Reporting to the Manager, Planning & Project Controls, The Project Controls Lead establishes, maintains, and advances the tools, processes, and reporting frameworks that provide accurate…
Added 38 mins ago
Project Manager I, Project Management Office, BC Health Workday
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…safety is inherent in all aspects of this position. The Project Manager I leads and co-ordinates all aspects of the current projects undertaken by the department. The Project Manager I…
Added 38 mins ago
Manager, Design Engineering
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Full-time
Sentry is looking for a Manager, Design Engineering to lead the team behind Scraps, our design system. This role would manage a team of designers and front-end engineers that is building…

Dynacare

Customer Care Representative

Ottawa, ON, Canada

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: May 29, 2026

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Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Contract , Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: hybrid

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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More about this job

Responsibilities

The Customer Care Representative manages customer inquiries across multiple channels including phone, email, and social media while ensuring accurate documentation and resolution. They act as a liaison between various internal departments and external clients, including patients and health professionals, to provide timely test results and support.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact centre. Proficiency in both English and French is required, along with strong technical skills and knowledge of medical terminology.

Skills

Customer service
Bilingual
Multi-channel contact centre
Troubleshooting
Data entry
Communication
Critical thinking
Problem solving
MS Office Suite
CRM
Medical terminology
Time management
Attention to detail
Regulatory compliance
Privacy regulations

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Privacy Regulations
Data Management
Troubleshooting
Healthcare
Patient Support
Regulatory Compliance
Social Media Monitoring
Reporting Metrics
Sample Collection
Turnaround Time
Quality Assurance

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