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Added 2 mins ago
Project Manager
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
Full-time
We are looking for a Project Manager to lead projects and programs that help deliver ENMAX Power’s capital plan. You’ll bring people together, keep work moving forward and help ensure…
Added 2 mins ago
Quality Control Inspector
JNE Welding
Saskatoon, SK
Full-time
…The successful candidate will report to the Quality Assurance Manager and will be responsible for performing QMS, code, regulatory, and project specification inspections, to ensure project…
Added 2 mins ago
HR Program Coordinator
Rockwood Service Corporation
Sherwood Park, AB
Full-time
The HR Program Coordinator provides essential administrative and program support to the Manager HR Programs in delivering and maintaining TIC Solutions’ Total Rewards programs. The role…
Added 2 mins ago
Dozer Operator
Arrow Transportation Systems Inc.
Princeton, BC · BC
Temporary
Job Status: Temporary full time - Project-based role with an anticipated 18-month project starting in mid-August. Project duration may be extended or shortened based on client and…
Added 2 mins ago
Senior Customer Success Manager
Staffbase
Canada
$100,000 to $110,000 CAD / year
Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in…
Added 2 mins ago
Senior Customer Success Manager
Staffbase
Toronto, ON
$100,000 to $110,000 CAD / year
Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in…
Added 2 mins ago
Geotechnical Driller
Acuren Inspection, Inc.
Calgary, AB · Three Hills, AB · Edmonton, AB · Grande Prairie, AB · Lethbridge, AB
Full-time
This position supports the organization at the service line level. Reporting to the Division Manager, the position will be responsible for independently planning, executing, and supervising…
Added 14 mins ago
Project Coordinator, Creative Services | Health & Wellness Space | Hybrid in North York |$55k-$65k + Bonus
White Bay
Toronto, ON · North York, ON
$55,000 to $65,000 CAD / year
Full-time
…delivered within agreed timelines. They will also support the Manager, Creative Operations & Governance by providing visibility into project status, team capacity, potential challenges, and…
Added 14 mins ago
Account Manager
SafetyCo
Barrie, ON
Full-time
This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for…
Added 14 mins ago
Quality Manager
Albarrie Canada Limited
Barrie, ON
Full-time
Develops and maintains project plans to support all lab activities.
Added 14 mins ago
Desktop Support Analyst
Saskatchewan Polytechnic Alumni
Prince Albert, SK
Full-time
Reporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users…
Added 14 mins ago
Computer Systems Technologist II – Data Center & Network Systems Technician
Richmond School District No. 38
Richmond, BC
Full-time
Acts as project leader and supervises the work of a small group of staff engaged in tasks related to assigned projects.
Added 14 mins ago
Project Analyst II
TD
Toronto, ON
Full-time
…also be responsible for complex analysis and reporting at the project / program…
Added 14 mins ago
CPQ Project manager
Raas Infotek
Brampton, ON
Contract
"• 10+ years of IT software development project management experience
Added 14 mins ago
Boundary Application Project Manager
RigUp
Calgary, AB
$120 to $150 CAD / hour
Contract
This position seeks a highly organized and proactive Project Manager to lead the planning, execution, and delivery of projects within the Boundary Apps portfolio. This role involves…
Added 14 mins ago
Digital Project Manager
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 14 mins ago
Assistant superintendent-Civil & Infrastructure
Pomerleau
Quebec, QC
Full-time
Schedule tracking: Collaborate in the preparation and monitoring of the 3-week schedule with the project manager and supervisor.
Added 14 mins ago
Senior Project Manager IT - SaaS
Equisoft
Quebec, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 14 mins ago
Assistant superintendent-Civil & Infrastructure
Pomerleau
Levis, QC
Full-time
Schedule tracking: Collaborate in the preparation and monitoring of the 3-week schedule with the project manager and supervisor.
Added 14 mins ago
Planning Specialist (Temporary)
Sheridan College
Oakville, ON
Temporary
Reporting to the Manager, Integrated Planning and Projects the Planning Specialist, Integrated Planning provides project management support, data analysis, and recommendations for the…
Added 14 mins ago
Electrical Project Manager
Synectics Inc.
Langley (District), BC · Langley, BC
$85,000 to $93,000 CAD / year
Full-time
Minimum 3 years of electrical design and project-delivery experience.
Added 14 mins ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources…
Added 14 mins ago
Project Manager of Design and Construction (Temporary Full Time for Approximately 18 Months)
City of Kitchener
Kitchener, ON
Full-time
…and dedicated candidate to join our team. Reporting to the Manager, the position leads the design, coordination, and delivery of neighbourhood placemaking projects that are uniquely…
Added 14 mins ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 14 mins ago
Tax Manager
W3Global
Vancouver, BC
$120,000 to $130,000 CAD / year
Full-time
Reporting to the Director of Finance and Treasury, the Tax Manager is a senior finance professional responsible for leading the organization's tax function and supporting broader business…

Dynacare

Customer Care Representative

Ottawa, ON, Canada

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: May 29, 2026

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Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Contract , Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: hybrid

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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More about this job

Responsibilities

The Customer Care Representative manages customer inquiries across multiple channels including phone, email, and social media while ensuring accurate documentation and resolution. They act as a liaison between various internal departments and external clients, including patients and health professionals, to provide timely test results and support.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact centre. Proficiency in both English and French is required, along with strong technical skills and knowledge of medical terminology.

Skills

Customer service
Bilingual
Multi-channel contact centre
Troubleshooting
Data entry
Communication
Critical thinking
Problem solving
MS Office Suite
CRM
Medical terminology
Time management
Attention to detail
Regulatory compliance
Privacy regulations

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Privacy Regulations
Data Management
Troubleshooting
Healthcare
Patient Support
Regulatory Compliance
Social Media Monitoring
Reporting Metrics
Sample Collection
Turnaround Time
Quality Assurance

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