Find work in Canada.

323,755 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 52 mins ago
Area Parts & Service Manager - Quebec Zone
Toyota Canada Inc.
Brossard, QC
Full-time
…is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various…
Added 1 hour ago
Terminal Manager
BC Ferries
West Vancouver, BC
Other
Reporting to the Regional Manager, Terminal Operations, Horseshoe Bay, you add value and are energized by key areas of oversight such as:
Added 1 hour ago
Sales Representative
ATCO Group
Edmonton, AB
Full-time
Reporting to the Regional Manager, Alberta, in this role, you will play a key role in business development opportunities within the modular rental industry for the Northern Alberta Region.
Added 1 hour ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 1 hour ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 1 hour ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 1 hour ago
Manager, Engagement & Change Enablement, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
The BC Health Workday Program is expanding its Change Management leadership team to strengthen leadership capacity and support the program as it moves further into implementation. We are…
Added 1 hour ago
Operations Support Analyst, eHealth -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…
Added 1 hour ago
Resolution Health Support Program Worker
Inuvialuit Regional Corporation
Inuvik, NT
Reporting to the Resolution Health Support Program (RHSP) Manager, the RHSP Worker assists with the delivery of the RHSP in the Beaufort Delta Region (six Inuvialuit communities of mixed…
Added 1 hour ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch Family of Companies
Markham, ON
This candidate must be locacted or willing to relocate to our Regional Office in Markham (Ontario, Canada).
Added 2 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
This candidate must be locacted or willing to relocate to our Regional Office in Markham (Ontario, Canada).
Added 2 hours ago
Environmental Services Manager , Senior Living
Maquise
Leamington, ON
Full-time
Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
Added 2 hours ago
Administrative Assistant
Southern Health-Santé Sud
Portage la Prairie, MB
Full-time
Reporting to the Director, Manager or Lead, the Administrative Assistant is responsible for performing general administrative and clerical duties for the designated program or department.
Added 2 hours ago
Nurse 2 - Resource Team/Emergency Dept
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 hours ago
Project Manager
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Executive Leader/Director or designate, the Project Manager applies established project management principles, tools, and templates throughout the project life…
Added 2 hours ago
Nurse 2 - Surgery - N2 East - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
Added 2 hours ago
Housekeeping Aide
Southern Health-Santé Sud
MB · Vita, MB
Full-time
Under the direction of the Manager - Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure that the highest degree…
Added 2 hours ago
Nurse 2 - Concordia Place
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
Added 2 hours ago
Store manager
Bumper to Bumper Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
We are looking for someone seeking exciting new opportunities as Store Manager for our thriving team in Yarmouth, NS. The successful person will be an energetic, customer focused,…
Added 2 hours ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Laval, QC
Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 2 hours ago
Sales Representative
ATCO
Edmonton, AB
Full-time
Reporting to the Regional Manager, Alberta, in this role, you will play a key role in business development opportunities within the modular rental industry for the Northern Alberta Region.
Added 2 hours ago
Manager Tax
Suncor Energy
Calgary, AB
Full-time
Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension…
Added 2 hours ago
Registered Nurse (N2) - Cardiology Input Unit -5A/6A/PRU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 3 hours ago
Retail Customer Representative
Maple Leaf Foods Inc
NS · Cape Breton, NS
Full-time
Report Territory activities back to District Sales Manager in a timely manner

Dynacare

Customer Care Representative

Ottawa, ON, Canada

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: May 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Contract , Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: hybrid

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative manages customer inquiries across multiple channels including phone, email, and social media while ensuring accurate documentation and resolution. They act as a liaison between various internal departments and external clients, including patients and health professionals, to provide timely test results and support.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact centre. Proficiency in both English and French is required, along with strong technical skills and knowledge of medical terminology.

Skills

Customer service
Bilingual
Multi-channel contact centre
Troubleshooting
Data entry
Communication
Critical thinking
Problem solving
MS Office Suite
CRM
Medical terminology
Time management
Attention to detail
Regulatory compliance
Privacy regulations

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Privacy Regulations
Data Management
Troubleshooting
Healthcare
Patient Support
Regulatory Compliance
Social Media Monitoring
Reporting Metrics
Sample Collection
Turnaround Time
Quality Assurance

Report this job