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Added 1 hour ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 1 hour ago
Customer Service Team Leader
Jobbe
Burton, NB
Full-time
Customer Service Representative Team Leader, ASL 5
Added 4 hours ago
310T Licensed Diesel Mechanic
Ryder Supply Chain Solutions
Burlington, ON
Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 4 hours ago
Diesel Truck Technician Trainee
Ryder Supply Chain Solutions
Mississauga, ON
Full-time
…a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a…
Added 4 hours ago
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
$38 to $48 USD / hour
Full-time
We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Vancouver,…
Added 5 hours ago
Service Account Representative
Black & McDonald Limited
Ottawa, ON
$55,000 to $70,000 CAD / year
Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 5 hours ago
Patient Service Representative
The University of Kansas Health System
Pavilion 1, BC
Part-time
The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory…
Added 5 hours ago
2600002610 - DRCC Radiation Therapist
Lakeridge Health
Oshawa, ON
Full-time
Status: Temporary Part Time (Contract until April 11, 2027)
Added 6 hours ago
Executive Director
Nelson Soccer Association
Nelson, BC
Full-time
…now - we’re ready for our next chapter. It is a very exciting time to be part of NSA and shaping our future. We’re seeking an exceptional Executive Director to lead us forward. If you think…
Added 6 hours ago
Inside Sales Representative
Heidelberg Materials
Calgary, AB
Full-time
The Inside Sales Representative supports customers throughout the quoting and project lifecycle, partnering with sales, technical, production, and shipping teams to deliver exceptional…
Added 6 hours ago
Service Account Representative
Black & McDonald Limited
Ottawa, ON
Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 7 hours ago
Assistant Pool Operator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Job Status: Limited Regular Part Time position
Added 7 hours ago
Specialty Services and Programs (Rental and Ticket Staff) - Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Main Function: Provide front-line customer service and assist Lead, Services and Programs in the delivery and efficient operation of the designated program or service.
Added 7 hours ago
Facility Booking Representative
Strathcona County
AB · Sherwood Park, AB
Full-time
This position is responsible for providing front-line customer service, managing day-to-day scheduling, and coordinating with the Programs and Events Supervisor for rental bookings and…
Added 7 hours ago
Desktop Support Analyst
Saskatchewan Polytechnic Alumni
Prince Albert, SK
Full-time
…06/30/2027 Open Until Filled No Ongoing No Category of work Part Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (modified) Salary Range $34.05 to $40.67 per…
Added 8 hours ago
2600002609 - DRCC Radiation Therapist
Lakeridge Health
Oshawa, ON
Internship
Excellent technical, communication and interpersonal skills;
Added 8 hours ago
Supervisor, Claims
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 8 hours ago
Associate, Mechanical
Introba
Toronto, ON
Full-time
The Associate forms a viable part of the Introba management team and is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their…
Added 8 hours ago
Diesel Truck Technician Trainee
Ryder System, Inc.
Mississauga, ON
Full-time
…a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a…
Added 8 hours ago
310T Licensed Diesel Mechanic
Ryder System, Inc.
Burlington, ON
Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 9 hours ago
Logistics Coordinator - Temporary Assignment
Ryder System, Inc.
Milton, ON
Full-time
…Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform…
Added 9 hours ago
Planning Technician 1 (Development Planning)
City of Delta
Vancouver, BC · City Hall, British Columbia
Full-time · Temporary
Would you like to be part of a vibrant local government organization that is embarking on a number of exciting housing initiatives and deals with a wide variety of development applications?…
Added 9 hours ago
Supervisor, National Catastrophe Response Team
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 9 hours ago
Change Management Specialist - Transformation (SAP)
Halton Region
Oakville, ON
…aims to build a strong digital culture. There is no better time to join Halton…
Added 9 hours ago
Customer Care Representative
Dynacare
Ottawa, ON
Contract
The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on…

Dynacare

Customer Care Representative

Ottawa, ON, Canada

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: May 29, 2026

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Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Contract , Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: hybrid

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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More about this job

Responsibilities

The Customer Care Representative manages customer inquiries across multiple channels including phone, email, and social media while ensuring accurate documentation and resolution. They act as a liaison between various internal departments and external clients, including patients and health professionals, to provide timely test results and support.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact centre. Proficiency in both English and French is required, along with strong technical skills and knowledge of medical terminology.

Skills

Customer service
Bilingual
Multi-channel contact centre
Troubleshooting
Data entry
Communication
Critical thinking
Problem solving
MS Office Suite
CRM
Medical terminology
Time management
Attention to detail
Regulatory compliance
Privacy regulations

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Privacy Regulations
Data Management
Troubleshooting
Healthcare
Patient Support
Regulatory Compliance
Social Media Monitoring
Reporting Metrics
Sample Collection
Turnaround Time
Quality Assurance

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